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Unable to FaceTime with wife

7361 Views 6 Replies Latest reply: Nov 25, 2010 5:31 PM by WayneHowkins RSS
abz latif Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 8, 2010 1:15 PM
Hi
I am in the uk. Me and my wife have iPhone 4. When my wife tries to FaceTime at home with me. It says unable to connect or unable to FaceTime with me for some reason. I am able to FaceTime with other people. And I am able to call my wife on FaceTime. Done FaceTime using same wifi connection in the house. What can be going wrong. At first my wife facetime option said waiting for activation on her iPhone in the phone menu. So I did a soft reboot holding power button and home together til I get apple logo to fix this but I don't know what can be stopping my wife facetime with me. Can anyone help. She has tried to FaceTime other people but they did not have there iPhone with them. I mean it does not even attempt to connect and make that beeping sound on my iPhone. FaceTime just cuts out with my wife when she tries me for some reason.
mac mini, Mac OS X (10.6)
  • DaVBMan Level 6 Level 6 (9,265 points)
    Currently Being Moderated
    Oct 8, 2010 1:16 PM (in response to abz latif)
    Is your home router blocking the ports needed?
    Windows XP Pro, 3 iPhones in Household | AppleTV
  • EZ Jim Level 7 Level 7 (21,255 points)
    Currently Being Moderated
    Oct 8, 2010 4:32 PM (in response to abz latif)
    abz latif wrote:
    Hi
    I am in the uk. Me and my wife have iPhone 4. When my wife tries to FaceTime at home with me. It says unable to connect or unable to FaceTime with me for some reason. I am able to FaceTime with other people. And I am able to call my wife on FaceTime. Done FaceTime using same wifi connection in the house. What can be going wrong. At first my wife facetime option said waiting for activation on her iPhone in the phone menu. So I did a soft reboot holding power button and home together til I get apple logo to fix this but I don't know what can be stopping my wife facetime with me. Can anyone help. She has tried to FaceTime other people but they did not have there iPhone with them. I mean it does not even attempt to connect and make that beeping sound on my iPhone. FaceTime just cuts out with my wife when she tries me for some reason.


    (1) If you can contact others, but your wife cannot contact anyone, the problem must be at her end.

    She can go to a different location and try to see if the problem is with the wi-fi at her usual location. If she can connect FaceTime from other locations but not from where she is trying to call you from now, she will need to troubleshoot her wireless access.

    (2) If she cannot FaceTime with anyone regardless of which wi-fi hot spot she tries, perhaps she has not configured her FaceTime or Settings correctly.

    (3) She may find help for either problems in this article:

    http://support.apple.com/kb/HT4319





    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.4); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.4)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod touch 4.1
  • cybercwk Level 1 Level 1 (10 points)
    Currently Being Moderated
    Nov 23, 2010 11:57 PM (in response to abz latif)
    Please make sure it has the neccessary ports opened at the firewall (if this has been turned on at the wifi AP/router):

    http://support.apple.com/kb/ht4245

    I suggest that you enable DMZ or port forwarding instead of disabling the firewall feature altogether. Cheers!
    iPhone 4, iOS 4, iOS 4.2.1
  • Barry Brown3 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 25, 2010 11:43 AM (in response to cybercwk)
    If you have a setting on your router for UPnP, turn it on. This allows your phone to open up the correct ports on the router automatically.
  • WayneHowkins Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 25, 2010 5:31 PM (in response to abz latif)
    try texting herself from her phone. If texting dosn't work facetime will not work.
    Hp, Windows XP

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