1 2 3 4 5 Previous Next 287 Replies Latest reply: May 7, 2014 6:05 AM by Somedaysoonny Go to original post Branched to a new discussion.
  • 30. Re: Broken screen repair for IPhone 4?
    cherubaal Level 1 Level 1 (0 points)
    something else most people don't realize is that while apple claims the class is 30 times harder then plastic, if you drop your phone, it is being subjected to IMPACT forces. I have a degree in industrial ceramics (yes, glass is part of the ceramics industry), and i can tell you from personal experience, you but a piece of glass (ceramic material) under pressure in a slow, incremental fashion, and a piece of the exact same material, and subject it to a sledge hammer, even tho the sledge may exert less total pressure/force, the material is under two completely different forces, and will NOT react the same. This new iphone 4 glass may be "amazing super glass that cant be scratched" but its impact strength is about as good as any cheap glass you find at a local diner, very little. A great example more people will understand would be those little safety hammers made to break a car window out in a crash. You can push pretty hard against that car window, and it not break, (assuming no defects within the glass) but tap it with that little hammer and it shatters to pieces, impact strength.
  • 31. Re: Broken screen repair for IPhone 4?
    Sgessler Level 1 Level 1 (0 points)
    For those who are curious about mineral hardness,
    Mohs hardness scale:http://en.wikipedia.org/wiki/Mohsscale_of_mineralhardness

    Gorilla Glass: http://www.corning.com/docs/specialtymaterials/pisheets/PI2317.pdf
  • 32. Re: Broken screen repair for IPhone 4?
    Dirtbag27 Level 1 Level 1 (0 points)
    So, what d did Apple do for your iPhone?
  • 33. Re: Broken screen repair for IPhone 4?
    Liquidice Level 1 Level 1 (0 points)
    Hey Folks,
    Mainly a reader on here, but thought I would chime in on this hot topic. I have had great success in the past for my old 3G with an internet repair service who offers great repairs on iPhones, iPods etc at exceptionally low prices -> Stores.ebay.com/iRepair-National . Right now their iPhone 4 screen repair service is on sale for $130, $70 less than Apple. Hopefully I won't have any issues with breaking my new iPhone, but if I do and Apple doesn't extend the hand of benevolence I will definitely be hitting them up again
  • 34. Re: Broken screen repair for IPhone 4?
    Twi7ch Level 1 Level 1 (0 points)
    I dropped my iPhone 4 4 days ago from about 2.5 - 3 feet on concrete. It was the first time I dropped it. The phone came down on its edge and cracked the front screen. Needless to say I was bummed. I dropped my 3gs 50+ times and it worked flawlessly. It was so sturdy I didn't use a case.
    I made a genius bar appointment after reading these forums. I went in for my appointment today. The specialist examined my phone for damage, asked me what happened, checked for water damage, and said she would be right back.
    She appeared 15 minutes later with a new iPhone. She activated it and put my old one in a black plastic shell. After signing a few papers and vowing not to be so clumsy I was off.
    I went in expecting to pay 199 for a new screen. I have to say I was very surprised. They were in no way obligated to replace my screen, but did it for free and gained a lifelong customer in the process. So definitely give the apple store a shot before you pursue other options.
  • 35. Re: Broken screen repair for IPhone 4?
    rbrylawski Level 6 Level 6 (10,790 points)
    Twi7ch wrote:
    I dropped my iPhone 4 4 days ago from about 2.5 - 3 feet on concrete. It was the first time I dropped it. The phone came down on its edge and cracked the front screen. Needless to say I was bummed. I dropped my 3gs 50+ times and it worked flawlessly. It was so sturdy I didn't use a case.
    I made a genius bar appointment after reading these forums. I went in for my appointment today. The specialist examined my phone for damage, asked me what happened, checked for water damage, and said she would be right back.
    She appeared 15 minutes later with a new iPhone. She activated it and put my old one in a black plastic shell. After signing a few papers and vowing not to be so clumsy I was off.
    I went in expecting to pay 199 for a new screen. I have to say I was very surprised. They were in no way obligated to replace my screen, but did it for free and gained a lifelong customer in the process. So definitely give the apple store a shot before you pursue other options.

    Good for you!! Now, go out and buy a really good case for your phone, so maybe next time, if there is a next time, it will be harder to break the screen!
  • 36. Re: Broken screen repair for IPhone 4?
    Twi7ch Level 1 Level 1 (0 points)
    Otterbox Defender is on the way lol
  • 37. Re: Broken screen repair for IPhone 4?
    bushman4 Level 1 Level 1 (0 points)
    After hearing the stories about Apple replacing Iphones with broken screens for free, it really proves that APPLES CUSTOMER SERVICE is the BEST!!!!!!!!!!!!!!!!!!!!!
    Other companies should learn from APPLE. However I guess the other companies aren't sitting on 50 Billion in cash, but they still could try.
  • 38. Re: Broken screen repair for IPhone 4?
    fswright7 Level 1 Level 1 (0 points)
    Defective glass? Bought 3weeks ago. Dropped once from 2 ft while sitting at a football game. Shattered!!! Product should be recalled. Apple wants 199 to replace glass that is 20 times stronger and 30 times stiffer, but shatters from being dropped off our lap at 2ft. ? Our ipods have been dropped many times without problem. Obviously didn't do enought product testing. Called and spoke to apple and a fellow named Josh and he said it was all our fault and apple wouldn't stand behind the break, then our call was cut off. He basically said it was bad luck. I wonder why apple charges 199 just to replace the glass. Does it seem reasonable that if the product can break so easily that warnings might be on the package or instructions? In addition is it reasonable for apple to charge an additional 199 for a repair that probably costs them 50 or less? I feel a little taken. I'm hoping more people will complain. It doesn't seem right to be charged for a defective product...
  • 39. Re: Broken screen repair for IPhone 4?
    Chill0987 Level 1 Level 1 (0 points)
    I just had the same thing happen to me. My iPhone 4 fell off my lap and sure enough the screen is now shattered. I am so mad, as most places charge about $150 to repair this one! UGH!
  • 40. Re: Broken screen repair for IPhone 4?
    applefanatic129 Level 1 Level 1 (0 points)
    Same thing happened to me just now Just to clarify--did you have to pay the 199 to get the new phone, or did they just replace it free of charge? Because I'm debating whether to buy one on Ebay or not...
  • 41. Re: Broken screen repair for IPhone 4?
    West Coast Mum Level 1 Level 1 (0 points)
    I dropped my iPhone 4 and was totally shocked to see how badly the back had shattered. Again like most others I expected to pick it up and get on with my call! Phoned Apple to see how much it would cost to fix and they said if I sent it back to them it would be £118 and if I took it to the Genius Bar (100 miles away) it would be get fixed there and then for £25. Lucky for me I had a good friend who happened to be going that way that weekend so I got it booked it in and paid the £25. Sorted!
  • 42. Re: Broken screen repair for IPhone 4?
    TheSasquatch Level 1 Level 1 (0 points)
    UPDATE just to comfort some of you..

    Dropped mine out of my shirt pocket while bending over at the mailbox to pick-up some mail I'd dropped.. Screen shattered in a big way.
    Took it to the Apple store SLC, UT (genius bar appointment) and they replaced it without question. Becoming more of an Apple fan slowly but surely. I'd like to attribute it to my wit and charm but I'm not gonna put my eggs in THAT basket.

    IF YOU GO TO THE APPLE STORE WITH A SORROWFUL / THANKFUL ATTITUDE, THEY'LL TAKE CARE OF YOU -- PROVEN STORY.
  • 43. Re: Broken screen repair for IPhone 4?
    pkrieger2287 Level 1 Level 1 (0 points)
    I also had a great experience at the Apple Store today. Dropped my phone last night and shattered the front screen. Made an appointment at the Genius Bar in Pittsburgh, PA and was originally told that it would be $199 but that he would take 20% off that because of the situation. After talking with him throughout the setup of the new phone he handed me a paper to sign and said be careful... The invoice was for $0.00. I was speechless.
  • 44. Re: Broken screen repair for IPhone 4?
    Moz5835 Level 1 Level 1 (0 points)
    A quick description of what happened to me today, in case it's of any help.

    This morning my iPhone 4 dropped around three feet and the front glass screen shattered. The cover was on at the time (one of the free Speck black tartan covers) and it cracked on the top left corner where it hit the floor.

    I made an appointment for the Apple store at North Point mall and took it in. The Apple Genius took a look at it, entered the serial number into his iPod Touch and said that since the phone is still relatively new (August 2010) and there's no history of device abuse (???) that they can make a one-time exception and replace the phone for free.

    So he replaced the phone for free and within ten minutes I was heading home.
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