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iPhone over capacity

48968 Views 39 Replies Latest reply: Jan 1, 2014 9:24 PM by Hayth H RSS Branched to a new discussion.
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BigBadChang Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 11, 2010 4:54 AM
Hey!

I have an iPhone 3GS and lately it's been saying I'm way over capacity by as much as 6.8GB!

I've taken out all the old podcasts, music and apps I don't use but I still get this yellow triangle alert. Thing is I can still add music without it saying it's too full.

Any idea how to fix it?

Thanks!
Mac Mini, iOS 4, Space *******
  • aimy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 15, 2010 5:48 AM (in response to BigBadChang)
    I can't believe this hasn't been answered yet. I also have this problem with my 3GS. I tried to delete my apps and music to balance out all the space that "other" is taking up (all of that used to be free space btw) and it won't let me sync my phone! Not only that, but I can't compose any emails =( I took a screenshot to illustrate the problem:
    iPhone 3GS, iPhone OS 3.1.3
  • Tamara Level 6 Level 6 (13,720 points)
    Currently Being Moderated
    Oct 15, 2010 6:23 AM (in response to aimy)
    Your problem is simple. A restore will fix it. Your Other has corrupted files using up your space.
    MacBook , Mini, Airport Express, iPhone 3G, iPhone4, Air, iPad, Mac OS X (10.6.4)
  • Lam Lam Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 7, 2010 5:00 PM (in response to Tamara)
    I only got the "over capacity" dialog after a restore!
    My "other" is growing too; currently at 3.4GB.

    Not sure it's actually that simple...
    27" i7, Mac OS X (10.6.4), Yeeeeeeeeehah!
  • Miss.Jones Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 8, 2010 2:21 AM (in response to BigBadChang)
    Last night i synced my mum's iphone on my laptop to update to the new OS 4.2 - It took about 40 minutes to back up then restored and reset.

    After this is said restore from back up .... with a list.

    The list didn't contain my mums backup only my previous backups on my account and my mums apple account no longer exists not only in itunes but all together.

    I have been through the hard drive on my back and there is no data anywhere which shows the time and backup of my mums iphone.

    The iphone is completely wiped and the apple account no longer exists, can someone help me and tell me if there is a way i can get the data back? i have used the iphone back up extractor and it isn't there - it must be somewhere as it took forever to backup.

    Thanks
    Mac, iOS 4, NA
  • DJACID Level 1 Level 1 (30 points)
    Currently Being Moderated
    Dec 22, 2010 6:27 AM (in response to Miss.Jones)
    i also just got this issue,
    but what fixed it for me was doing the following,
    connect the iphone run itunes and click transfer purchases,
    then sync, this shortened the size of other by 2gb,
    eject iphone close itunes,
    connect too 2nd usb port, open itunes and redo the steps,
    this time over 10gb of other went and now the other size is down to 1.41gb,
    which is about right considering, itunes video,imovies videos and gps data...
    G5 MAC PRO, Mac OS X (10.5.7), MACBOOK,IBOOK,IMAC 24",MAC-MINI + APPLE TV + IPHONE + ITOUCH
  • dubphotek Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 29, 2010 8:02 PM (in response to BigBadChang)
    To solve this issue, you may need to uncheck "Sync only checked songs and videos" and re-check "Manually manage music and videos". This assumes you had that selected at some point.
    iPhone 4, iOS 4
  • PatrickL Level 1 Level 1 (45 points)
    Currently Being Moderated
    Mar 26, 2011 12:16 PM (in response to BigBadChang)
    I have a similar issue in which by selecting just one photo makes my iPhone go over capacity.

    In the content and space available bar at the bottom of iTunes, it shows that my iPhone has 4.6GB free. However, when I try to add photos in the Photos tab, even checking just one photo makes it go over capacity by 0.1 or 0.2 GB!

    How can this be?
    MacBook Pro 17 3,1, Mac OS X (10.6.6), MacPro 1,1 / iPhone 4 / MacBook Air 1,1 / iPad 1,1
  • Jon Clements Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 19, 2011 4:40 PM (in response to BigBadChang)

    Like Tamara said - do a restore on your device.

    I've just done it and it worked a treat. The overcapacity has been eliminated completely.

  • gmacuser Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 3, 2011 2:41 PM (in response to Jon Clements)

    I have this issue and the restore changed nothing. The exact same error occurred after the restore.

     

    Any other ideas?

  • MacRobinson Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 12, 2011 4:52 PM (in response to BigBadChang)

    Try Checking and unchecking different options on the summary page.

     

    I checked and then unchecked "Sync only checked songs" and it shrunk a little.

     

    I unchecked and checked Open iTunes when this iPhone..." and it suddenly went from 4.8GB to .78GB

     

    Someone else apparently had luck with "Manually manage music..."

     

    So I'd suggest checking and unchecking everything until something hopefully works.

  • MacRobinson Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 12, 2011 5:11 PM (in response to dubphotek)

    Thanks for this! Those didn't work for me, but unchecking and then checking "Open iTunes when this iPHone is connected" worked for me. I wouldn't have thought of trying that without your message!

  • frindley Level 1 Level 1 (15 points)
    Currently Being Moderated
    Oct 12, 2011 11:11 PM (in response to BigBadChang)

    I had the same problem (with a 3GS). After the restore that occurred with the system upgrade, I ended up with something like 9GB as "Other", which was pushing me over capacity.

     

    Here's what worked for me:

    1. I went to Music and unchecked a playlist that was about 10GB of music. This meant that I was no longer over capacity (at least according to the status bar).

    2. I also chose to override the phone's Contacts with the Contacts on my desktop. (This is probably unrelated – I did it only because I'd had some conflicts show up during the upgrade – but I'm mentioning it in case it had an effect on the end result.)

    3. Then I clicked Apply and the phone synced.

    4. Result: 1.04GB of "Other", which is about what I'm used to.

    5. I went back into Music, checked the 10GB playlist and 1259 tracks were returned to my phone on the next sync.

  • gimelation Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 13, 2011 2:51 AM (in response to BigBadChang)

    Hi,

     

    I just updated to iOS 5 and had the same problem - 3GB of "other".

     

    Restore fixed this problem for me.

  • Thenne Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 13, 2011 3:40 PM (in response to BigBadChang)

    When updating to ios5 the phone stores all your previous data on the phone and builds a new operating system on the remaning spce. If you have more than half of the total capacity filled when you update, the new system won't fit. The solution is to sync without your music (any large data bulk will surfiste). After the sync has completed the 'other' portion, which is the old data, will have disappeared. Now you can sync your music.

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