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Facetime Internal Error Occurred

22742 Views 38 Replies Latest reply: Feb 4, 2013 11:45 AM by beeka200 RSS
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punktilend Calculating status...
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Oct 21, 2010 7:54 AM
Everytime I try to start facetime its throws me this error "An internal Facetime error occurred" has anyone else run into this or even have a fix?
Imac, Mac OS X (10.6.4)
  • JeremyDScott Calculating status...
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    Oct 21, 2010 8:54 AM (in response to punktilend)
    I've had the same error with no solution. I've re-booted and re-installed to no avail.
    iMac, Mac OS X (10.6.4)
  • jacksies Calculating status...
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    Oct 21, 2010 8:54 AM (in response to punktilend)
    It's happened to me as well. I've tried uninstalling and re-installing, restarting my computer, and checking for software updates just in case I needed to update Snow Leopard, but nothing has worked for me so far.
    MacBook Pro, Mac OS X (10.6.4)
  • NDepenbusch Calculating status...
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    Oct 21, 2010 12:38 PM (in response to punktilend)
    just chiming in, exactly the same error here on an earlier Intel MB Pro
    MacBook Pro 17" mid 2006, Mac OS X (10.6.4)
  • Sikosis Level 1 Level 1 (0 points)
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    Oct 21, 2010 11:19 PM (in response to NDepenbusch)
    Same here on an Intel MacBook Pro Core 2 Duo.
    MacBookPro2,2, Mac OS X (10.6.4), Intel Core 2 Duo
  • pfml07 Calculating status...
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    Oct 22, 2010 12:47 AM (in response to punktilend)
    Also suffering from this most unpleasant error
    MacBook Pro 13 inch 2.53GHz, Mac OS X (10.6.4)
  • ccsccs7 Level 4 Level 4 (1,555 points)
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    Oct 22, 2010 4:08 AM (in response to punktilend)
    Yep. Me as well…

    Error in console:
    10/22/10 4:03:53 AM FaceTime[618] ApplePushService: +[APSCertificateStorage getClientIdentity]: Certificate not yet generated
    10/22/10 4:03:53 AM FaceTime[618] Couldn't retrieve identity

    I'm not quite sure what this is referring to as that's an iOS thing.
    MacBook Pro 13", Mac OS X (10.6.4), 2.4 GHz
  • jrs163 Calculating status...
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    Oct 22, 2010 5:06 AM (in response to ccsccs7)
    I had the same issue until I did this...

    Go into the folder /Applications/FaceTime.app/Contents/LaunchAgents

    Copy the two files "com.apple.apsd-ft.plist" and "com.apple.imagent.plist"
    and place them in your LaunchAgents folder located in your Library folder

    Fire up FaceTime and you're good to go. At least it solved all my problems. Hope this helps everyone here!
    Mac Pro, Mac Mini, iPhone 4, Mac OS X (10.6.4)
  • pfml07 Level 1 Level 1 (0 points)
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    Oct 22, 2010 5:27 AM (in response to jrs163)
    This didn't work for me
    MacBook Pro 13inch, Mac OS X (10.6.4)
  • jrs163 Level 1 Level 1 (5 points)
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    Oct 22, 2010 6:16 AM (in response to pfml07)
    Sorry to hear it didn't work for you. Must be some other settings as well. I have seen people say permissions have something to do with it as well. Making sure your user account as read/write access to these folders. I'm not sure about this though, hopefully there is a better solution soon.
    Mac Pro, Mac Mini, iPhone 4, Mac OS X (10.6.4)
  • jacksies Level 1 Level 1 (0 points)
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    Oct 22, 2010 7:28 AM (in response to jrs163)
    Yes! This worked for me! Thank you very much =)
    MacBook Pro, Mac OS X (10.6.4)
  • mikefiya Calculating status...
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    Oct 22, 2010 4:04 PM (in response to jrs163)
    I found my Launch Agents folder within the facetime app but I can't seem to find the LaunchAgents folder within my finder folder (where you said to drag the copies of the two files to).
    MacBook Pro 15'', Mac OS X (10.6.4)
  • ccsccs7 Level 4 Level 4 (1,555 points)
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    Oct 22, 2010 6:24 PM (in response to mikefiya)
    mikefiya wrote:
    I found my Launch Agents folder within the facetime app but I can't seem to find the LaunchAgents folder within my finder folder (where you said to drag the copies of the two files to).


    mikefiya,

    It's at /Library/LaunchAgents (at the root level of your hard disk. There's also one in your Home folder (the one with your username), if you cant put it in the root level Library. (You may need administrative privileges to do so.)

    This didn't work for me, so I'll try a restart before completely ruling this out.
    MacBook Pro 13", Mac OS X (10.6.4), 2.4 GHz
  • jrs163 Level 1 Level 1 (5 points)
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    Oct 22, 2010 7:51 PM (in response to ccsccs7)
    I put these files in the LaunchAgents folder that's located inside of my Home, Library folder. Also I made sure I had read/write permissions for my username to this LaunchAgents folder.
    Mac Pro, Mac Mini, iPhone 4, Mac OS X (10.6.4)
  • ccsccs7 Level 4 Level 4 (1,555 points)
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    Oct 22, 2010 8:39 PM (in response to jrs163)
    joe.seidel wrote:
    I put these files in the LaunchAgents folder that's located inside of my Home, Library folder. Also I made sure I had read/write permissions for my username to this LaunchAgents folder.


    You're awesome.
    MacBook Pro 13", Mac OS X (10.6.4), 2.4 GHz
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