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Oct 22, 2010 9:41 AM in response to losmendels2by lax5229,whats the email to get in contact with them? -
Oct 22, 2010 2:04 PM in response to Katrina S.by Isaac Bardin,Oh yeah. Didn't think of that, Katrina.
But the site for complaints and comments is still the same. Just a different way to get to it. -
Oct 22, 2010 2:15 PM in response to Isaac Bardinby riversen,If you are trying to get a hold of customer service to "FIX" your issue, then it is different. That is here:
https://expresslane.apple.com/ContactOptions.do
You only have the option of sending them an email. There is NO instant chat or phone number to call. This is your ONLY way to fix the issue. -
Oct 24, 2010 8:35 AM in response to losmendels2by underland,Same problem here, tried 2 credit cards (US and AUS), tried paypal, payclick, entered an endless loop of re-verification and decline.
Shoot 2 furious emails to apple support, honestly I think their database has serious problem.
I cannot believe they are so ignorance, this problem started to happen 1 year ago and still no solution, they just don't care.
Next time don't laugh at Microsoft. -
Oct 24, 2010 7:08 PM in response to losmendels2by Ducatist,Yep. I've tried the contact Apple thing with no response. Sooner or later, I'm gonna have to jailbreak this thing just to update my apps on this POS. At least I can buy music from other sources. -
Oct 24, 2010 7:59 PM in response to losmendels2by Richie Hofherr,same here.. i cannot make purchases... it tells me i need to call my AOL account, which makes no sense as the credit card on file is thru Apple... i guess it's back to limewire until this is fixed.. -
Oct 24, 2010 8:11 PM in response to Richie Hofherrby riversen,Did you email customer service yet for iTunes? If not, then nothing will happen. They've been pretty quick to respond to fix accounts. -
Oct 24, 2010 9:10 PM in response to Crazy bumby TPaix,Hello - just read online about your credit card being declined by itunes and that when you contacted them, they resolved it. I have had this problem for quite a while and I can't figure out how to contact them about it Do you know of an email address I can use for them? Or a phone number? Sorry to bother you. I appreciate it MUCH! -
Oct 24, 2010 9:49 PM in response to TPaixby riversen,Did you read my post 5 up? I posted it and the link. -
Oct 25, 2010 3:51 AM in response to losmendels2by Ducatist,Yep, I emailed them through the support page a few times. No joy on the response though. It's been at least 2 months (not speedy in my case). -
Oct 25, 2010 1:50 PM in response to losmendels2by jlwang,Yes, I'm having the same problem here. I've been purchasing songs/apps and updates with Paypal without any problem. I know my password is correct because I tried the same password by logging onto Paypal directly. Really frustrated ... -
Nov 8, 2010 11:55 AM in response to losmendels2by BertMelis,I had the same problem starting thursday 4-11. I had to confirm my payment credentials again, although nothing has changed. Than I came in the loop of verifying my creditcard over and over again. At last I edited my account and chose 'no creditcard' so I was able to download free apps.
Today I wanted to make a new account with the use of Click and Buy instead of a creditcard and then I saw that the rules for making as password where changed. You have to use at least one Capital and one number in it. Being aware of the fact that my actual password doesn't contain either of these two, I changed it into a new one with one capital and one number in it. I added the credentials of my creditcard again. Guess...................I could save it without any problem and my account is working again. Maybe this is a solution for many of the problems in this topic. -
Nov 9, 2010 12:38 PM in response to BertMelisby DampSquid,I tried changing my password to one consistent with current policy. Sadly, it made f-all difference. This is an Apple issue... my bank assure me they are NOT getting authorization requests from Apple.
Last week this all worked, now it's not. Totally crap Apple. -
Nov 17, 2010 1:01 AM in response to losmendels2by Hani Obaid,still not fixed. Having same issue. Credit card works everywhere except itunes. Visa told me apple isn't sending them the request at all when itunes claims the card was declined. Its a straight forward software bug that they should have fixed months ago.
I reported it to support with no response. -
Nov 19, 2010 1:20 AM in response to losmendels2by Hani Obaid,I have been waiting for apple itunes support to answer for several days since I received their machine generated formletter response telling me they're investigating. Finally after trying everything I could think of I figured it out myself. As suspected and confirmed by Visa, this isn't a problem with the credit card or the credit card information, but an itunes store desktop application bug. First it is displaying a misleading and inaccurate message on entering valid credit card information for an available credit card with more than enough credit (your credit card has been declined). This message implies that apple sent the request to your credit card vendore which wastes your time and the credit card vendor's when you contact them to investigate.
It turns out the whole issue is caused by poorly coded integration between itunes store desktop application and apple store web application. I found an old apple knowledge base article which said that whenever you update account info on itunes store, it automatically updates apple store.
What was really happening when itunes store displayed the CC declined message was that it was trying to update apple store's information to match, but the apple store account info has different options and validaiton than the itunes store accounts info (in my case the apple store doesn't have an option for my country, Jordan). So when a validation error was encountered by itunes desktop app as it was trying to update apple store information, it just falls back to displaying credit card declined simply because the apple programmers did not bother (too lazy I guess) to take the validation error from the apple store and display it in itunes
So what I did was open apple store account management, change my email and save. Then open itunes login with the new email, then itunes will ask me to re-enter account info (not just billing info) this allowed my cc to be accepted immediately.