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ipad is disabled. connect to itunes

115030 Views 44 Replies Latest reply: Apr 12, 2014 6:35 PM by lmatson RSS
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dongskili Level 1 Level 1 (0 points)
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Oct 28, 2010 3:43 AM
a brandnew ipad was locked because of incorrect passcode. this ipad was never connected/registered with itunes. how can i access the ipad again? is there a way to reset the ipad to factory setting?
ipad, Other OS
  • Philly_Phan Level 6 Level 6 (11,010 points)
    Currently Being Moderated
    Oct 28, 2010 3:55 AM (in response to dongskili)
    Yes. That's a selection in iTunes. Connect the iPad to your computer.
  • Ralph Landry1 Level 7 Level 7 (28,815 points)
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    Oct 28, 2010 4:13 AM (in response to dongskili)
    Connect your iPad to the USB port on your computer, open iTunes and on the left side of the panel will appear a category for Devices...select the iPad. The summary window will have the information on the iPad and below that the choice for Restore. Select Restore, and you will have to do some confirming usually, and the system will go to work restoring the iPad to the factory settings. Since this unit has not been used, you don't have to worry about losing any loaded settings or software.

    Then go ahead and register the iPad and give it a name, etc.
    iMac G5 17, Mac OS X (10.4.11), iPad (3.2.2); PM 7600/132+G4/450 (Mac OS 9.1)
  • Ralph Landry1 Level 7 Level 7 (28,815 points)
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    Oct 28, 2010 4:29 AM (in response to dongskili)
    Ok, first, keep in mind this is a user-to-user forum so we sometimes need to ask a lot of questions that may seem simple but we need information to try and sort out issues.

    When you power up the iPad, exactly what happens? Does the grey Apple logo appear in the center of the screen? Then what do you get after it is powered up?

    Have you fully charged the iPad from a wall outlet?

    Just trying to establish a baseline that we can work from.
    iMac G5 17, Mac OS X (10.4.11), iPad (3.2.2); PM 7600/132+G4/450 (Mac OS 9.1)
  • lllaass Level 10 Level 10 (135,465 points)
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    Oct 28, 2010 5:11 AM (in response to dongskili)
    Unless you know he passcode, all you can do is to restore the iPad using the restore button in iTunes. It is asking you since if it was not set to erase the iPad, it allows you to regain access without restoring. The restore button is in the Summary tab in iTunes under your device (iPad).
  • Philly_Phan Level 6 Level 6 (11,010 points)
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    Oct 28, 2010 7:49 AM (in response to lllaass)
    In reading your response, I'm concluding that, if an iPad is PW-protected, a thief will be unable to do anything with it. Am I correct?
  • C Ogle Level 5 Level 5 (6,990 points)
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    Oct 28, 2010 8:18 AM (in response to Philly_Phan)
    A thief can erase/restore the iPad and set it up as new, since anybody can connect to it through iTunes. All putting a passcode lock on the iPad does is makes it difficult to look at your personal data stored on that device. If you are concerned about theft, your best bets are to 1) Use MobilMe to try to locate it and erase it remotely if that fails and 2) Add it to an insurance policy of some kind.
  • Philly_Phan Level 6 Level 6 (11,010 points)
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    Oct 28, 2010 9:05 AM (in response to C Ogle)
    Naah. I'm not concerned. I just like to know how things work. Thanks for the response.
  • Philly_Phan Level 6 Level 6 (11,010 points)
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    Oct 29, 2010 4:19 AM (in response to dongskili)
    As C. Ogle just indicated, you don't need the pass code to start out brand new, which is what you want to do anyway.
  • bryanwu94 Level 1 Level 1 (0 points)
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    Nov 9, 2010 7:48 AM (in response to Ralph Landry1)
    Hi, I encountered similar problem. I was asked to input the password but I can find the virtual number pad in the ipad. My iTune cannot browse the ipad cause it demand me to input the password on the ipad.

    Please advise what can i do.

    I feel frustrated.
    Fujitsu
  • Allerin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 30, 2011 4:55 AM (in response to Ralph Landry1)
    I have a similar problem, Ipad asks to connect to itune but itune gives the message to enter the passcode first, but where do I enter the passcode ? Any help ?
    Ipad 3g Wifi, iOS 4
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