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GarageBand Help is Missing

7805 Views 36 Replies Latest reply: May 6, 2012 7:39 PM by djw0051 RSS
  • William Spragens Level 2 Level 2 (200 points)
    Currently Being Moderated
    Oct 25, 2010 10:41 AM (in response to ScuseMe)
    Same problem here, and help still doesn't download for me, nor do missing loops download. Neither can I trash GB '11 and go back to GB '09 and install the extra loops. That'll teach me to upgrade before coming to discussions and check whether the new stuff works. ;0)
    MacBook, Mini, iBook G4, Wallstreet G3, B-W G3, Cube, AGP G4, Mac OS X (10.6.4), other Apples dating from 1977.
  • HangTime Level 9 Level 9 (50,000 points)
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    Oct 25, 2010 10:55 AM (in response to William Spragens)
    William Spragens wrote:
    Neither can I trash GB '11 and go back to GB '09 and install the extra loops.


    you should start a new thread explaining the above issue in detail
    I may receive forms of compensation-financial or otherwise-from recommendations
  • William Spragens Level 2 Level 2 (200 points)
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    Oct 25, 2010 9:17 PM (in response to mculmore)
    Oh, I'm backed up. Time machine AND a clone of my drive, so little damage done, and I'm having fun with the time stretching features of GB '11. I couldn't figure out how to make something work and went to HELP and - nothing. That made me go look closely at the other iApps, and about 20 (out of 5,000) pictures were MIA from iPhoto, so the library needed to be rebuilt a couple of times and all my photos are back. There's no help in any of the '11 iApps. Looks like QC missed a couple of things, and these are serious enough that somebody's bound to be sweating a fix as we speak.
    MacBook, Mini, iBook G4, Wallstreet G3, B-W G3, Cube, AGP G4, Mac OS X (10.6.1), other Apples dating from 1977.
  • William Spragens Level 2 Level 2 (200 points)
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    Oct 29, 2010 2:48 PM (in response to mculmore)
    Hmmm… Works for me, too. Create a new user account, and GarageBand Help downloads OK. Unfortunately, the newly opened help is not visible from my own account where my music is located. So something in the user path is blocking Help. This Mac shipped with 10.6, so it's not a leftover from an old version of OS X. Time to go prowling in a terminal session?

    I've already tried the usual trashing prefs files, etc.
    MacBook, Mini, iBook G4, Wallstreet G3, B-W G3, Cube, AGP G4, Mac OS X (10.6.4), other Apples dating from 1977.
  • William Spragens Level 2 Level 2 (200 points)
    Currently Being Moderated
    Oct 29, 2010 4:08 PM (in response to mculmore)
    Got Help to load. I went to /Users/(me)/Library/Preferences/ and dragged the following to the trash:

    com.apple.garageband.cs
    com.apple.garageband.plist
    com.apple.help.plist
    com.apple.helpui.plist
    com.apple.helpviewer.plist

    I suspect it's one of the help plists, because I had previously trashed the garageband files, and that didn't work.
    MacBook, Mini, iBook G4, Wallstreet G3, B-W G3, Cube, AGP G4, Mac OS X (10.6.4), other Apples dating from 1977.
  • William Spragens Level 2 Level 2 (200 points)
    Currently Being Moderated
    Oct 29, 2010 4:56 PM (in response to mculmore)
    My projects and files are still there, same as always, in fact, I can't tell any difference after tossing the GB pref files, but then I hadn't opened Preferences and changed anything, I am just using the defaults. Instruments and Demos are stored in the /Users/(me)/Application Support/GarageBand/ folder, or in /Library/Application Support/GarageBand if you made instruments accessible to all users, and songs are in your Music folder. I don't think the GB pref lists are our culprit, so try the help related files first.
    MacBook, Mini, iBook G4, Wallstreet G3, B-W G3, Cube, AGP G4, Mac OS X (10.6.1), other Apples dating from 1977.
  • William Spragens Level 2 Level 2 (200 points)
    Currently Being Moderated
    Oct 29, 2010 4:58 PM (in response to mculmore)
    Hooray! Glad it worked for you too.
    MacBook, Mini, iBook G4, Wallstreet G3, B-W G3, Cube, AGP G4, Mac OS X (10.6.1), other Apples dating from 1977.
  • Christoph Drösser Level 6 Level 6 (11,270 points)
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    Oct 29, 2010 10:22 PM (in response to mculmore)
    The differences would be all the settings you changed from default in GB's prefs - like the bit resolution, auto-normalize, etc.
    MacBook Pro 2.8 GHz, Mac OS X (10.6)
  • Shakey64 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 30, 2010 11:01 AM (in response to ScuseMe)
    Yep, I was able to download the new help in 11.
    Regards
    Shakey
    iMac 21.5" 3.06GHz Intel Core 2 Duo; 1TB hard drive; ATI Radeon HD 4670 graphics, Mac OS X (10.6.1), Mac Mini; LaCie Mini HD/Hub 250GB x 2; Nokia N95 SmartPhone

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