1 2 3 Previous Next 36 Replies Latest reply: May 6, 2012 7:39 PM by djw0051 Go to original post
  • 15. Re: GarageBand Help is Missing
    William Spragens Level 2 Level 2 (200 points)
    Same problem here, and help still doesn't download for me, nor do missing loops download. Neither can I trash GB '11 and go back to GB '09 and install the extra loops. That'll teach me to upgrade before coming to discussions and check whether the new stuff works. ;0)
  • 16. Re: GarageBand Help is Missing
    HangTime Level 9 Level 9 (50,150 points)
    William Spragens wrote:
    Neither can I trash GB '11 and go back to GB '09 and install the extra loops.


    you should start a new thread explaining the above issue in detail
  • 17. Re: GarageBand Help is Missing
    mculmore Level 1 Level 1 (15 points)
    If you have a Time Machine back up you should just revert to the last back up prior to installing iLife 11 and you are good to go. Maybe a lost chord or two at most...

    Remember: Back up -Back up - Back up!
  • 18. Re: GarageBand Help is Missing
    William Spragens Level 2 Level 2 (200 points)
    Oh, I'm backed up. Time machine AND a clone of my drive, so little damage done, and I'm having fun with the time stretching features of GB '11. I couldn't figure out how to make something work and went to HELP and - nothing. That made me go look closely at the other iApps, and about 20 (out of 5,000) pictures were MIA from iPhoto, so the library needed to be rebuilt a couple of times and all my photos are back. There's no help in any of the '11 iApps. Looks like QC missed a couple of things, and these are serious enough that somebody's bound to be sweating a fix as we speak.
  • 19. Re: GarageBand Help is Missing
    mculmore Level 1 Level 1 (15 points)
    The Apple Specialist called me this morning and requested further information for their engineers working on this issue. They have had other users call reporting the same issue, reproduced the failure of Help to appear in GarageBand and other iLife 11 apps.

    Strangely enough, the only way I can get GarageBand 11 Help to load is to create a new user, launch GB, and then go to Help and have it correctly load.
  • 20. Re: GarageBand Help is Missing
    William Spragens Level 2 Level 2 (200 points)
    Hmmm… Works for me, too. Create a new user account, and GarageBand Help downloads OK. Unfortunately, the newly opened help is not visible from my own account where my music is located. So something in the user path is blocking Help. This Mac shipped with 10.6, so it's not a leftover from an old version of OS X. Time to go prowling in a terminal session?

    I've already tried the usual trashing prefs files, etc.
  • 21. Re: GarageBand Help is Missing
    William Spragens Level 2 Level 2 (200 points)
    Got Help to load. I went to /Users/(me)/Library/Preferences/ and dragged the following to the trash:

    com.apple.garageband.cs
    com.apple.garageband.plist
    com.apple.help.plist
    com.apple.helpui.plist
    com.apple.helpviewer.plist

    I suspect it's one of the help plists, because I had previously trashed the garageband files, and that didn't work.
  • 22. Re: GarageBand Help is Missing
    mculmore Level 1 Level 1 (15 points)
    Good job.

    Are your lessons, projects, etc actually still there when you go to File/New/Learn to Play and Recent Projects after tossing those files?

    I am going to try to just toss the last 3 help related and see if that does it or if the GB files need to go as well, or did you already try that William?
  • 23. Re: GarageBand Help is Missing
    mculmore Level 1 Level 1 (15 points)
    Bingo.

    William, you got it, however I just tossed the last 3 prefs:
    com.apple.help.plist
    com.apple.helpui.plist
    com.apple.helpviewer.plist

    and got Help to load all 3 missing Help files for iLife 11 including:
    GarageBand 11
    iMovie 11
    iPhoto 11

    Interestingly enough, only the following 2 are rebuilt after Help is back in action:
    com.apple.help.plist
    com.apple.helpviewer.plist

    Now to get back to serious matters. Go Giants!
  • 24. Re: GarageBand Help is Missing
    William Spragens Level 2 Level 2 (200 points)
    My projects and files are still there, same as always, in fact, I can't tell any difference after tossing the GB pref files, but then I hadn't opened Preferences and changed anything, I am just using the defaults. Instruments and Demos are stored in the /Users/(me)/Application Support/GarageBand/ folder, or in /Library/Application Support/GarageBand if you made instruments accessible to all users, and songs are in your Music folder. I don't think the GB pref lists are our culprit, so try the help related files first.
  • 25. Re: GarageBand Help is Missing
    William Spragens Level 2 Level 2 (200 points)
    Hooray! Glad it worked for you too.
  • 26. Re: GarageBand Help is Missing
    mculmore Level 1 Level 1 (15 points)
    You are correct. The GarageBand prefs didn't matter at all and all my lessons, original content, artist lessons, etc are in place and intact. I saw no other differences either.

    Again, good detective work.
  • 27. Re: GarageBand Help is Missing
    Christoph Drösser Level 6 Level 6 (11,275 points)
    The differences would be all the settings you changed from default in GB's prefs - like the bit resolution, auto-normalize, etc.
  • 28. Re: GarageBand Help is Missing
    Shakey64 Level 1 Level 1 (5 points)
    Yep, I was able to download the new help in 11.
    Regards
    Shakey
  • 29. Re: GarageBand Help is Missing
    mculmore Level 1 Level 1 (15 points)
    Shakey64 - did you toss just the Help related preferences files or the GB pref files as well?

    What Help pref files were rebuilt after getting the GB 11 Help files to load in the application successfully?

    Thanks?