63181 Views 33 Replies Latest reply: Jul 3, 2013 4:58 PM by j.m.silver
Currently Being ModeratedOct 28, 2010 10:12 AM (in response to Suzanne Thompstone)Hi Suzanne,
I'm also based in Hong Kong with the exact same printer I bought from Broadway the other day. I had the same problem as you describe when I tried to install it earlier tonight, but now I've got it working.
Once you have the driver installed and the printer connected and turned on, open any printable document, then:
File > Print
Choose "Add Printer..." in the Printer dropdown menu
You will see LBP6000/LBP6018 in the box that appears. Ignore it. Instead, click on "More printers..." in the bottom left corner of the same box.
Another box will appear with a dropdown menu at the top, giving you two choices. Choose "CANON USB (CUPS CAPT)," which will give you the model number again. Click on it, then "Add," and voila!
Hopefully, this will save you the angst you will likely suffer from calling customer support (funny how that has become an oxymoron...)Mac OS X (10.6.4)
Currently Being ModeratedOct 28, 2010 4:21 PM (in response to alternativeman)THANK YOU! You, sir, are a bl**dy star!
Followed your instructions and it works a treat. I cannot thank you enough! Not only have you made my printer work, you've prevented me from having to call 'support'.
Thanks again!iMac, Mac OS X (10.5.8), 2.66 GHz Intel Core 2 Duo
Currently Being ModeratedOct 30, 2010 5:04 PM (in response to alternativeman)Bless you again from me!! Although it did seem that your hint was not going to work as it wouldn't let me 'add' (was greyed out), but then I tried other things & I think I fixed it by going back to the document & when I pressed 'print', then it came up with the right model to click on and as you said - et voila! - now it works a treat!! thank you thank you thank you, cheers Trixi
mind you - how ridiculous that Canon couldn't add the correct driver in the start up disc in this day & age.....macbook pro, Mac OS X (10.6.4)
Currently Being ModeratedDec 7, 2010 1:15 AM (in response to trixipixie)*A salutary lesson in printers*
I have had horrendous difficulty with my Canon printer.
Followed the instructions - the Mac would (intermittently) recognise the Canon but when I asked it to print, either nothing happened and the job stayed in the print queue or it would disappear.
Mhmm - now officially a computer dork - changed the USB cable this morning and everything works fine using the CAPT driver. Just a hint to anyone else assuming that the driver might be defective - CHECK THE LEAD!MacBook Air, MB Pro & iMac, Mac OS X (10.6.5), maxed RAM and lots of Apple gadgets!
Currently Being ModeratedJan 15, 2011 8:26 PM (in response to Suzanne Thompstone)You're all welcome, folks.
So I tried printing this morning after a long period of non-printing, and this Canon responds with something like my software needs to be updated. So I went to Software Update expecting the new Canon driver to show up (just like the other printers do), and nada. Then I went to the Canon UK website and found that they did indeed update the driver last month. I downloaded and installed the update, delete the old setup from Printers & Faxes, and added this new one using the same steps I described above.
Took only a few minutes, but Canon should get its act together and update automatically. Le sigh.Mac OS X (10.4.7), Big-*** iMac; medium-*** MacBook Pro; old, tiny-*** PowerBook; iPhone, iPad and countless iPods.
Currently Being ModeratedFeb 2, 2011 7:36 AM (in response to alternativeman)Alternativeman, you are a star! I also am in Hong Kong, and had the same problem. Thank you!
If only CANON could put information on its driver download page!MacBook Air, Mac OS X (10.6.6)
Currently Being ModeratedFeb 3, 2011 9:44 PM (in response to vimyridge)It's pretty easy to blame Canon for your troubles but if anyone here cared to read the manual included with the CAPT driver download then they would have seen the procedure in Chapter 2 for adding the printer via USB or Ethernet.MacBook Pro 17, Mac OS X (10.6.6), MacPro 2x3GHz Quad-Core, iMac i7 27", Xserve G5, iPhone 4, iPad
Currently Being ModeratedMar 3, 2011 3:02 AM (in response to PAHU)So no Wireless?
I have this printer shared on a Windows 7. The PC is connected to a Wireless DSL router.
The Mac laptop connects via WiFi to the Wireless DSL router but printing is not working with that manual. It shows a ethernet problem.Macbook 3,1, Mac OS X (10.6.4), 4 GB RAM
Currently Being ModeratedMar 12, 2011 7:03 PM (in response to Droidex)Hi everyone,
Can somebody supply a link to the driver? I downloaded this one CANON_CAPT v310 EN.dmg but when I go to 'Add new Printer' > 'More Printers' and select Canon IP (CUPS CAPT) I have to supply an IP address which I have no idea how to get. And since this is connect via USB, the Canon USB (CUPS CAPT) has no list of any printers to choose from.
My printer is a Canon LPB 6000.
Thanks for the help.Mac OS X (10.6.4)
Currently Being ModeratedMar 12, 2011 10:19 PM (in response to Aikiman001)Mac OS X (10.6.4)
Currently Being ModeratedApr 8, 2011 3:21 AM (in response to Suzanne Thompstone)More on this issue....
Since upgrading to OS10.6.7 I had to do the whole palaver about finding the update. Now I can't print anything. Only lines come out from tables, and then only the top 2cm of the page.
To be honest I've never had so much trouble from a computer as with my mac - crashing, freezing, the worst customer support on the planet outside of telco companies and as for getting peripherals to work... HA! Even my Logitech mouse caused issues. The only point in common with all my issues is the mac. Never had anything like this much trouble on a PC or a Linux box. Even Microsoft write better help files.
For example, where the **** ARE printer diagnostics on a mac?iMac, Mac OS X (10.6.7)
Currently Being ModeratedApr 11, 2011 12:29 AM (in response to PAHU)I can't find the guide in the CAPT download. There is a documents folder, but it only sends you to the Canon Web site where you have to start from scratch selecting countries, products, etc. Totally frustrating.MacBook Air, Mac OS X (10.6.6)
Currently Being ModeratedApr 14, 2011 6:35 PM (in response to vimyridge)I'm having the exact same issues: MacBook Pro, LBP6000 laserjet. It occurred updating Mac OS X from 10.6.5 to 10.6.7 for me.
It's frustrating how a Mac OS X update can make Canon laserjet drivers dysfunctional.MacBook Pro, Mac OS X (10.6.7)