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iTunes store temporarily unavailable?

224789 Views 286 Replies Latest reply: Jan 21, 2014 11:40 AM by umhassan_ali RSS
  • Emily 6/21 Calculating status...
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    Nov 1, 2010 5:43 PM (in response to abigail88)
    I've been having the exact same problem with that error message. I've tried running the network connectivity diagnostic test. It said, "Secure link to iTunes store failed." When I tried to click the "help" button, I couldn't even connect to the help page. My SSL and TLS connections are enabled. The firewall isn't blocking it either. I've even gone so far as to reinstall my current version of iTunes (8.1.1.10) -- is my version just too old 'cause I really don't want to have to update (it takes forever - dial-up).
    Windows XP, use dial-up
  • swizzgirl Calculating status...
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    Nov 2, 2010 1:15 AM (in response to abigail88)
    Same here, for two days now. It's really annoying. I just reported the problem and I am waiting for an answer.
    Windows XP
  • adegg Calculating status...
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    Nov 2, 2010 1:36 AM (in response to swizzgirl)
    Same here. 'iTunes temporarily unavailable' has haunted me for the past three days. Some saving grace in that it appears - on reading the plethora of responses in Apple Discussions - to be an iTunes issue that hopefully will soon be fixed. i.e. saves me trawling through various techno-maneouvres that i'm rubbish at in order to (try and) rectify the issue. You'd think that iTunes would beam a notice out into the ether if there was a problem their end so to put folks' minds at ease. hhyeah..
    iMac 2 GHz Intel Core Duo, Mac OS X (10.4.10)
  • Celenski Calculating status...
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    Nov 2, 2010 1:24 PM (in response to abigail88)
    I received the reply below from an iTunes Support person, but I'm not convinced that it is not a problem originating with Apple, as I find it hard to believe that so many users are suddenly experiencing this issue and it could be related to "web acceleration or firewall software." I haven't made any configuration changes to my system and all of a sudden as of 10/30 have had this trouble.

    Has anybody else contact support and received a response similar to this (below) ?

    +"I am very sorry, but this is not an issued with the iTunes Store.+

    +The error you describe may be caused by the presence of web acceleration or firewall software. While the iTunes Store is unable to provide technical support, I can recommend that you either test your connection to the iTunes Store without the presence of this software or configure your system to allow access to the iTunes Store's address.+

    +For assistance in configuring your firewall or accelerator software, you may need to contact its manufacturer or your Internet Service Provider. When contacting support representatives, it may be useful to have the following information:+

    +"Well Known" TCP and UDP Ports Used By Apple Software Products+
    +http://support.apple.com/kb/TS1629+

    +iTunes for Windows: Connection Issues when using Internet Filters, Accelerators , or Firewalls+
    +http://support.apple.com/kb/TS1379+

    +You may also find a resolution in one of the following articles:+

    +iTunes for Mac: Possible iTunes Store errors+
    +http://support.apple.com/kb/HT1412+

    +iTunes for Windows: Possible iTunes Store errors+
    +http://support.apple.com/kb/TS1424+

    +If you use Windows, this article can help you pinpoint any software conflict that might be causing this error:+

    +Using MSCONFIG to troubleshoot conflicts in Windows+
    +http://support.apple.com/kb/HT1275+

    +Apple Discussions are another source of information about iTunes, where everyone from new users to professionals can interact and share their knowledge and experiences. You may find another user with the same operating system or ISP that may be able to help resolve this issue. You can find the iTunes discussions group at:+

    +http://discussions.info.apple.com/itunes+"

    Funny thing is, if they'd referred to this discussion thread, they would have seen multiple users reporting this same problem.
    MacBook Pro, Mac OS X (10.4.1)
  • TraciePett Calculating status...
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    Nov 2, 2010 4:10 PM (in response to abigail88)
    I'm having the same message appear, i.e., store unavailable, try again later. Have downloaded the most current version 10.0.1 but still getting the same message. I haven't been able to access the store for three days.
    Thanks
    Dell PC, Windows XP
  • jax44 Level 1 Level 1 (30 points)
    Currently Being Moderated
    Nov 2, 2010 5:04 PM (in response to abigail88)
    I am running iTunes 10 on an iMac. I tried to update some apps just now and got the following:

    " We could not complete your iTunes Store request. The network connection was lost."
    There was an error in the iTunes Store. Please try again later.

    Home network is fine, updated apps yesterday, no problem.

    Here is what is weird. Tried to check for app updates on my iPhone4, and it just keeps searching, never connects.
    24" 2008 imac 3.06 ghz 4GB ram Nvidia GeForce 8800 gs, Mac OS X (10.6.4), iphone 4 32 GB iOS 4.1, iphone 8GB, airport extreme, airport express
  • cbridgen Calculating status...
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    Nov 2, 2010 5:22 PM (in response to jax44)
    Ensuring TLS1.0 was enabled fixed the problem for me
    Windows PC, Windows Vista
  • adampowers23 Calculating status...
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    Nov 2, 2010 5:26 PM (in response to jax44)
    I am having the same issue from both Windows Vista and my MacBook Pro. Tried from work and didn't work then tried from home and same issue. So it's not a firewall or anything like that.

    Can't imagine how much revenue is being lost right now to this problem. Hate to be the admin that's to blame.

    ALSO: Enabling TLS1.0 didn't fix the issue.

    Message was edited by: adampowers23
    Mac OS X (10.6.4)
  • Cous437 Calculating status...
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    Nov 2, 2010 5:24 PM (in response to adampowers23)
    Most likely (in my opinion) that it is iTMS... Not able to access the store on iPad over both WiFi & 3G, nor on my Mac Mini & desktop Windows PC
    1.25 G4 Mac Mini, Mac OS X (10.5.8), 1 GB Ram, 80 GB external firewire system drive :)
  • Cous437 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 2, 2010 5:34 PM (in response to Cous437)
    And just got off the phone with Apple. One of their techs that I talked to said they weren't able to access iTMS as well.. So its not us with the issue..
    1.25 G4 Mac Mini, Mac OS X (10.5.4), 1 GB Ram, 80 GB external firewire system drive :)
  • artboulet Calculating status...
    Currently Being Moderated
    Nov 2, 2010 5:47 PM (in response to jax44)
    i'm getting the same responses on my macbook and I cannot connect to the app store on my iphone or ipad.

    annoying.
    macbook, Mac OS X (10.6.3), ipad 16gb // iPhone 4 16GB
  • Duah Calculating status...
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    Nov 2, 2010 5:56 PM (in response to artboulet)
    I'm having the same problem, I just got my iPhone 3gs this last Friday, and I've downloaded MANY apps lol... For some reason I can't access the iTunes store on my computer or on my phone... My comp information is listed below, and my iPhone is a model MC640LL iPhone 3gs with version 4.1 (8B117).... When I try and download apps on my phone they'll just sit there in the waiting status for a good 10 minutes, it'll ask me to log in, so I log in and then after a bit it'll say that the iTunes store cannot be accessed... When I go on my comp using iTunes version 10.0.1.22 it will take me to the page, I'll attempt to purchase the app and it'll say "We could not complete your iTunes Store request. The network connection timed out." It does not seem to be my connection as this site as well as speedtest, and many other sites pull up and run stress test just fine...
    Dell 530S, Windows Vista, 2.2 ghz Dual Core:: 4gb SDRam:: ASUS EAH3450 512mb Vid
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