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Do Apple have a complaints department in the UK?

97177 Views 141 Replies Latest reply: Feb 22, 2014 4:25 AM by Iyinka RSS Branched to a new discussion.
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kptphoto Calculating status...
Currently Being Moderated
Nov 4, 2010 9:39 AM
Hi all.

I have been an apple convert for several years and have never had cause to complain before. However, an iPhone 4 has been purchased and I have a repeating problem.

The first iPhone 4 kept switching itself off repeatedly. It was taken back and, after a period without a phone, the replacement was collected. This, I have been told, is a completely new phone.

So, having transferred all the contacts etc again, use of the second iPhone 4 was commenced.

Guess what, it keeps switching itself off and has had to be returned..............again. Guess what, I am without a mobile phone...............again. I need it for business so this is a real pain.

I would like to complain to Apple to see if I can get an iPhone 4 that actually works correctly. I have scoured their website to try and find an e-mail address or a contact number for a complaints department in the UK. I cannot find one.

Is this because I have missed it or is it because Apple are so arrogant that they do not believe anyone would dare to complain about one of their products?

I was researching buying a Mac Pro for my photography business. Perhaps I will have to do more research to find alternatives. I NEED reliable products.

Thanks in advance to anyone who can provide me with the contact details I need.
iMac 27", Mac OS X (10.6.4)
  • Peter Gillespie Level 6 Level 6 (10,760 points)
    Currently Being Moderated
    Nov 4, 2010 10:01 AM (in response to kptphoto)
    Make an appointment at the Genius Bar at a retail Apple store if iP4 is faulty they will replace on spot
    regardless of network or where you purchased it ( assuming it was a legitimate source )
    Dell XPS 420 /Dell 8250 w. Windows 7, Windows 7, iPod 3G, Ipod 5G 80 video ,iPhone 3G 4.01,iPhone4, 2gen Shuffle
  • roaminggnome Level 10 Level 10 (89,200 points)
    Currently Being Moderated
    Nov 4, 2010 10:19 AM (in response to kptphoto)
    There is no "Complaints Department".

    Go to the bottom of this page and click "Contact Us" and you can see the available contact info.

    You can leave feedback at:

    http://www.apple.com/feedback
    powerbook g4, iMac 20, Mac OS X (10.6.4), Tie Capsule, iphone 3gs, iphone 4, ipod, ipod touch
  • roaminggnome Level 10 Level 10 (89,200 points)
    Currently Being Moderated
    Nov 4, 2010 10:48 AM (in response to kptphoto)
    "From my experience "feedback", if negative, is ignored. You simply do not get a reply."

    It does not matter if it is negative or positive, they are very clear that you will NOT receive a reply. From the feedback page:

    " We read all feedback carefully, but please note that we cannot respond to the comments you submit."

    "If what you have advised is correct, then we must live with the fact that Apple is so arrogant they believe they do not need a "complaints department". In other words, they appear to think they are perfect and never get anything wrong. What a shame.

    I run my own business "

    You have a "complaint department"?
    powerbook g4, iMac 20, Mac OS X (10.6.4), Tie Capsule, iphone 3gs, iphone 4, ipod, ipod touch
  • Peter Gillespie Level 6 Level 6 (10,760 points)
    Currently Being Moderated
    Nov 4, 2010 11:18 AM (in response to kptphoto)
    http://www.apple.com/uk/contact/

    If you feel strongly enough try one of the contact numbers .
    Dell XPS 420 /Dell 8250 w. Windows 7, Windows 7, iPod 3G, Ipod 5G 80 video ,iPhone 3G 4.01,iPhone4, 2gen Shuffle
  • Tamara Level 6 Level 6 (13,720 points)
    Currently Being Moderated
    Nov 4, 2010 11:25 AM (in response to kptphoto)
    If you feel a need to complain, ring them up on the phone - 0844 209 0611. A better solution would be a trip to the Genius Bar in place of pointless complaining.
    MacBook , Mini, Airport Express, iPhone 3G, iPhone4, Air, iPad, Mac OS X (10.6.4)
  • varjak paw Level 10 Level 10 (167,185 points)
    Currently Being Moderated
    Nov 4, 2010 11:45 AM (in response to kptphoto)
    Visiting a Genius Bar will be the quickest route to a resolution, but you can also call Apple tech support and they will arrange a replacement, if they confirm a hardware problem, via shipping. Your decision as to what's the best choice for you.

    You can if you wish also contact Apple customer relations by calling the Apple tech support number and asking to speak to a Customer Relations representative. But I don't know what they could do that the normal tech support folks could not. No one at Apple can guarantee you that any iPhone they ship you might not also have a fault, though the probability is low unless there's something in your environment (static charges, surges through the computer, etc.) is actually causing the damage.
    iMac Core i7 8GB ATI Radeon 4850, Mac OS X (10.6.4), Also: iMac 2.8 Core 2 Duo 24", IPad 16GB WiFi, Dell w/ Windows 7, Win XP via VM
  • varjak paw Level 10 Level 10 (167,185 points)
    Currently Being Moderated
    Nov 4, 2010 11:48 AM (in response to kptphoto)
    kptphoto wrote:
    By the way. To Apple. Why the asterixes in my response. I didn't use foul language.


    The forum software automatically block some words, words which while you may not consider them "foul" may be offensive to others.
    iMac Core i7 8GB ATI Radeon 4850, Mac OS X (10.6.4), Also: iMac 2.8 Core 2 Duo 24", IPad 16GB WiFi, Dell w/ Windows 7, Win XP via VM
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