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Do Apple have a complaints department in the UK?

96992 Views 141 Replies Latest reply: Feb 22, 2014 4:25 AM by Iyinka RSS Branched to a new discussion.
  • Tamara Level 6 Level 6 (13,720 points)
    Currently Being Moderated
    Nov 4, 2010 12:30 PM (in response to kptphoto)
    If you complain to Samsung, do they run out and offer you a new TV? If you complain to Mercedes, do they offer you a new car?

    There will always be unlucky people who get a lemon, no matter how good the product.
    MacBook , Mini, Airport Express, iPhone 3G, iPhone4, Air, iPad, Mac OS X (10.6.4)
  • Tamara Level 6 Level 6 (13,720 points)
    Currently Being Moderated
    Nov 4, 2010 2:12 PM (in response to kptphoto)
    If you make an appointment at the Genius Bar or call the phone number I provided in a previous post, you get to talk to a REAL LIVE PERSON so which point am I missing? Complaining on these forums is not going to get you customer service since everyone here is just a user. To reiterate, if YOU have an issue, YOU need to either call the phone number and wait on hold like everyone else or YOU need to make an appointment at the Genius Bar.

    Apple bends over backwards for the customer. People had cry baby fits about an insignificant antenna problem that affected less than .5% of all iPhone4s and Apple did the free case program. Apple also waived the restocking fee if people decided to return their phone.
    MacBook , Mini, Airport Express, iPhone 3G, iPhone4, Air, iPad, Mac OS X (10.6.4)
  • varjak paw Level 10 Level 10 (167,005 points)
    Currently Being Moderated
    Nov 4, 2010 3:09 PM (in response to kptphoto)
    Did you not see my post above where I gave you the information you requested?
    iMac Core i7 8GB ATI Radeon 4850, Mac OS X (10.6.4), Also: iMac 2.8 Core 2 Duo 24", IPad 16GB WiFi, Dell w/ Windows 7, Win XP via VM
  • Tamara Level 6 Level 6 (13,720 points)
    Currently Being Moderated
    Nov 4, 2010 3:30 PM (in response to kptphoto)
    If you want to complain, you can either pay money and call the phone number. It doesn't magically stop working after 90 days OR you can make an appointment at the Genius Bar. This has been said repeatedly and you seem to suffer reading comprehension since you keep asking the same thing over and over.

    I'm done with this thread so don't bother replying to me.
    MacBook , Mini, Airport Express, iPhone 3G, iPhone4, Air, iPad, Mac OS X (10.6.4)
  • roaminggnome Level 10 Level 10 (89,160 points)
    Currently Being Moderated
    Nov 4, 2010 4:28 PM (in response to kptphoto)
    5 of your posts ago:

    "I will refrain from commenting further. "

    3 of your posts ago:

    "This is the last post I will make on this discussion."

    No I do not work for Apple. I have no particular allegiance to them at all.

    Most companies that I am aware of do not have a "Complaint Department", just as yours does not. Most you would call/e-mail to an appropriate department from the contact list. This is what has been suggested to you.

    Not really sure why you want an entire department to field your complaint. Can you not visit the store or call/e-mail someone from the "Contact Us" link?

    http://www.apple.com/uk/contact/

    http://www.macrumors.com/2010/02/22/apple-ranks-third-in-businessweek-customer-s ervice-rankings/

    "In Bloomberg BusinessWeek's fourth annual customer service rankings released late last week, Apple placed third behind catalog retail site L.L. Bean and insurance company USAA, a new high for the company."
    powerbook g4, iMac 20, Mac OS X (10.6.4), Tie Capsule, iphone 3gs, iphone 4, ipod, ipod touch
  • varjak paw Level 10 Level 10 (167,005 points)
    Currently Being Moderated
    Nov 5, 2010 7:11 AM (in response to kptphoto)
    Owned it longer than 90 days....only get support for that length of time.

    You only get free telephone support for 90 days UNLESS the problem is one that would be covered by the product warranty in which case you're not charged for the call. And regardless, you can still ask for Customer Relations.

    simple question,do not post a reply unless you have a valid answer

    I posted a valid answer, the only one anyone here can give you. Please do not post a reply unless you are willing to be polite to those who are attempting to help you. No one here gets paid to help; everyone is a fellow user and owes you not one second of their time.

    And yes, it does answer your question: call the Apple tech support line and ask to speak with someone in Customer Relations. That's the "complaint department" and, other than just using Apple's normal technical support resources, is the only place that can listen to your complaint (which I hope you'll make more politely than you have here to those to don't have any financial interest in whether or not you're happy) get you any sort of resolution.

    If you are unwilling to call during normal office hours, that's your choice. I doubt that any major manufacturer has any sort of 24-hour/7 day "complaint department".

    would like to write a formal complaint to a real person who knows what they are talking about and get an answer back

    There is no such place. You can write to Apple if you wish, but you need to talk to Apple Customer Relations if you want any sort of resolution. If you're not willing to do that, or take any of the other actions people have suggested, then there's nothing more anyone else here can suggest.

    I'm done now. It's clear you just want to be rude and snippy, no matter what anyone tells you, and I have no more time to waste in trying and help someone who won't accept the suggestions you're given.
    iMac Core i7 8GB ATI Radeon 4850, Mac OS X (10.6.4), Also: iMac 2.8 Core 2 Duo 24", IPad 16GB WiFi, Dell w/ Windows 7, Win XP via VM
  • kirisilvermane Level 1 Level 1 (60 points)
    Currently Being Moderated
    Nov 5, 2010 8:39 AM (in response to kptphoto)
    cant add much more to the support side of things other than: no matter how long you have the phone it is covered by an Apple warranty of 1 year!
    so if its a hardware issue you can walk into an Apple shop and get a replacement no matter where you got the phone from or what provider you are with!
    thats how the Iphone is supported; and that i would suggest, as others here have, is how you would complain as well!

    however regardless of that; i notice you say it started again after you reinstalled everything. did you try to phone without restoring everything? did you test it for a few days without a full restore; maybe only contacts? it simply might be an app that is causing the issue or some "bugged" installation that your backup is restoring and causing the issue.
    might not be, but at this point id suggest its worth a try.
    pc, Windows 7
  • andrewdavid68 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 4, 2010 4:46 AM (in response to kptphoto)
    Hello kpt,

    I'd like to congratulate you on keeping your calm in the face of, what seems to me, to be a rather unhelpful and slightly aggressive, set of responses. I would also like to find a simple old fashioned thing like an address, to which I can send off a comment about some rather poor service, in the hope that someone at a slightly higher level of management than a call centre operative, might actually take some notice. I am not hopeful.
    PC, Windows 7
  • tonefox Level 5 Level 5 (7,680 points)
    The bottom right-hand corner of this screen: "Contact us" gives you Apple's address.
    iPhone 4 32GB iOS 4.1 still working just fine. Mac Pro. MacBook Pro 13"., Mac OS X (10.6.5)
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