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iTunes store temporarily unavailable?

225329 Views 286 Replies Latest reply: Jan 21, 2014 11:40 AM by umhassan_ali RSS
  • talice90 Calculating status...
    Currently Being Moderated
    Nov 7, 2010 1:52 PM (in response to abigail88)
    I am still getting the message that the store is temporarily unavailable and i cannot go through by entering who im searching for.
    Is anyone else still having this problem as i do not know how to fix it
    Windows Vista, Windows Vista
  • rpm0494 Calculating status...
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    Nov 7, 2010 3:02 PM (in response to abigail88)
    I have been having this problem for several days as well.

    After contacting Apple regarding this problem, I received the following reply:

    I understand that you are getting an error message when you try to connect to
    the iTunes Store. I can imagine how eager you must be to get this resolved. I'm happy to help you.

    I've noticed you're still running iTunes 8.0.2. Support for the older
    versions of iTunes is being phased out, and I believe it's the version that is
    likely causing your issue.

    Upgrading to the latest version of iTunes (10.0.1) should resolve this issue.
    If the issue persists after installing the latest version, please reply to this
    email and provide a description of the issue as well as the text of any error
    messages you receive. Thank you for your patience and have a lovely day!

    Please notice that the representative said they BELIEVE it is the old version I am using that is causing the problem and upgrading to version 10 SHOULD resolve the issue. So the really have no clue (right now) what is causing the problem or no incentive to find a solution other than telling us to upgrade.

    Now if I upgrade, one of two things will happen. 1) I upgrade and still encounter this problem, which does not help me. 2) I upgrade and I encounter a catastrophic problem much like I encountered last time I upgraded Itunes.

    Obviously this problem is not affecting everyone who uses Itunes or else the problem would have been solved days ago. Since it only affects an unknown percentage of us, and doesn't affect Apple profits, there is no immediate need to address/correct. I guess my only recourse is to have a lovely day.
    Windows XP
  • Flying Bison Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 7, 2010 9:11 PM (in response to b noir)
    So much for hoping coming off Daylight Savings Time would fix the issue APPLE IS HAVING.

    I can still work around the problem but it is still frustrating. Apple's techs are coming across as either highly ignorant or highly suspicious during this whole escapade.

    I, for one, have no intention of upgrading, since many people who have still have the same problem.

    If Apple is losing revenue because of this all I can say to them is "Have a lovely day."
    Windows XP
  • charlieduke Calculating status...
    Currently Being Moderated
    Nov 8, 2010 12:13 PM (in response to spiring)
    YOur the only person who has updated and it solved the problem ??I have the same problem and your sure updating to lastest version solved your problem???? Alot people still in the Dark?? Could u please verify that updating to the lastest version solved your problem???
    Intel, Windows XP
  • unky dan Calculating status...
    Currently Being Moderated
    Nov 8, 2010 2:03 PM (in response to charlieduke)
    i changed my clock a hour ahead an nothing changed still getting this

    "iTunes store connection timed out" error, i bought a ipod touch brand new an cant even get it setup, tomorrow im bringing this thing back, if after reading all of these posts about apple not standing behind this problem, i dont want their junk!!
  • unky dan Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 8, 2010 2:08 PM (in response to unky dan)
    "Itunes could not connect to the Itunes store.
    The network connection timed out.

    Make sure your network settings are correct and your network connection is active, then try again."

    i have uninstalled itunes 3 times now, an have installed the correct version for my computer (32bit windows) I have all my firewalls off, an can go on any website so my connection seems fine... im so upset over this, how can people do this?
  • xxmandyx Calculating status...
    Currently Being Moderated
    Nov 8, 2010 7:46 PM (in response to abigail88)
    is anyones itunes working cuz mines been down for like the past week saying "itunes store is temporaily unavailable"
    Windows 7
  • theknowledgeofus Calculating status...
    Currently Being Moderated
    Nov 9, 2010 4:48 PM (in response to abigail88)
    I was having the same problem. I upgraded my iTunes to version 10 and it works now. If you are having this problem with iTunes 7, upgrading will fix it!
    Laptop, Windows XP
  • bru2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 9, 2010 5:27 PM (in response to abigail88)
    abigail88 wrote:
    Oddly enough, the error message I get when trying to access the iTunes store home page and music page has changed.

    It now reads:

    "Your request could not be completed. The item you've requested is not currently available in the US store."

    It also occurs whenever I click to go to the Pop page.

    Anybody else receiving this message?


    Yes, exactly the same thing...message has changed. Note that this is not an error message per se like the previous unavailable message.

    I find the whole thing very strange and as mentioned, as an Apple shareholder, also disappointed with their lack of response.

    Despite what the previous poster stated it seems some have upgraded to the latest version of iTunes and it did not fix the issue so I'd rather not at this point. I still can get in by searching an artist.
  • thej-dog Calculating status...
    Currently Being Moderated
    Nov 9, 2010 5:53 PM (in response to abigail88)
    been having the same problems, anybody know whats going on
    hp
  • unky dan Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 9, 2010 7:28 PM (in response to thej-dog)
    uninstalled all anti virus, turned off all firewalls, uninstalled itunes 10, downloaded it again an installed it same d@mn problem... this is ridiculous...
  • Flying Bison Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 9, 2010 8:11 PM (in response to talice90)
    The really stupid part of all this is, if you get around the issue by going to Podcasts, you can get into any genre of music (alternative, classical, etc.) Apple's problem only prevents one from getting to the general music store page.
    Windows XP
  • yensed Calculating status...
    Currently Being Moderated
    Nov 9, 2010 11:53 PM (in response to abigail88)
    EDIT~~ Apparently iTunes 10.1 is to be released on the 12th. This better be fixed before then... http://bit.ly/dhTf4G

    Glad to see I'm not the only one having this issue. It has happen to me a couple times in the last few days too where I couldn't access or purchase anything for about an hour. A couple days ago, I tried buying a song on my ipod touch and it kept trying to buy a single as a ringtone and would say nothing but "waiting" instead of actually downloading. I just got my bill and it says I actually downloaded it as a Ringtone and was charged 99-Cents for it when I never even downloaded it successfully. And with the store not working at all right now, I can't even report the issue. *** Apple, Get your stuff together...

    Message was edited by: yensed
    Windows 7
  • spiring Calculating status...
    Currently Being Moderated
    Nov 10, 2010 4:26 AM (in response to charlieduke)
    It seems to be a complex problem, in that different solutions seem to work for different users (and no solutions for some). I can confirm that updating to the latest version of iTunes solved the problem for me, on two computers with different operating systems (other computers in the household never had the problem to begin with). But that doesn't mean that the upgrade itself solved the problem, only that something I did during the upgrading process solved it.

    Others mention in this thread that an upgrade didn't fix the problem.

    EDIT: In answer to this:

    YOur the only person who has updated and it solved the problem ??I have the same problem and your sure updating to lastest version solved your problem???? Alot people still in the Dark?? Could u please verify that updating to the lastest version solved your problem???


    Message was edited by: spiring
    Windows Vista
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