Skip navigation

"The iPhone cannot be synced. The required file cannot be found"

20943 Views 19 Replies Latest reply: Apr 23, 2012 5:55 PM by Gil Dawson RSS
1 2 Previous Next
NottiCaldo Level 1 Level 1 (5 points)
Currently Being Moderated
May 25, 2010 2:57 PM
Can anyone PLEASE shed some light and - hopefully - help me... I used to be able to sync my iPhone with iTunes no problem... dead easy.

However, for some unknown reason - total mystery - all of a sudden it's started to 'refuse me'. Now, when I connect up, the things seems to go all through the motions of syncing, but at the end I finally get the following message:

"The iPhone "Dani's iPhone" cannot be synced. The required file cannot be found".

Funny thing is that after disconnecting, the thing does actually seem to have successfully synced!!!

It's a mystery, a puzzle... can anyone help? I don't know what is meant by "The required file cannot be found". What's happening?

Has anyone else encountered this problem and have they managed to solve it? If so, please, PLEASE... HOW?


iMac, Mac OS X (10.6.3)
1 2 Previous Next


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.