Currently Being ModeratedOct 21, 2010 5:06 AM (in response to kerosene1)after reading the forums, I thought I might try deleting the finder preferences
but the problem persists.macbook pro
Currently Being ModeratedNov 11, 2010 8:52 AM (in response to kerosene1)Same issue here. But if I create a new account this is not an issue. Only for the profile that was on the system when chaning the system language
Is there a setting or config I can change to have the profile settings for Mac help language changed?
Currently Being ModeratedNov 13, 2010 6:30 PM (in response to Kristiansen)HI
I have the same issue as well , but my Help etc is in Japanese . And I have never switched the language to Japanese at any point. have tried unchecking Japanese and all Asian languages in system preferences languages , etc. anyone solved this?IMAC 21" 3.2 GHz Intel Core i3 1TB, Mac OS X (10.6.5)
Currently Being ModeratedNov 30, 2010 9:46 AM (in response to jonathank63)wow .. japanese!!! that's tough ... at least my girlfriend is French and can help translate!! ... although even that is almost useless when you need to search for something.
does anyone know if the "Mac Help" is available online?macbook pro, Mac OS X (10.6.4)
Currently Being ModeratedNov 30, 2010 9:56 AM (in response to kerosene1)
does anyone know if the "Mac Help" is available online?
I'm pretty sure that all the help articles are also here
http://support.apple.com/kb/index?page=searchiMac Intel/2C2D, eMac G4/700, Mac OS X (10.6), 10.5, 10.4, 10.3, 9.2
Currently Being ModeratedDec 3, 2010 3:32 PM (in response to Tom Gewecke)thanks 4 that.
hey clever mac persons!!! this problem isn't solved!!macbook pro, Mac OS X (10.6.4)
Currently Being ModeratedDec 20, 2010 10:14 PM (in response to kerosene1)we had the same problem on my mother's computer. originally she'd accidentally made the entire computer french by erasing english from the operating system, so we had to reinstall snow leopard completely. then just the ilife programs were in french, so we had to reinstall those in addition. discovered tonight that the mac help file just for her user account (and not within any programs!) was in french... and i was totally puzzled.
in her case, she had moved her applications folder to the hard drive (instead of her user folder), and what finally fixed it was going into the terminal and basically creating an alias (ie shortcut) in the user applications folder to the hard drive applications folder. i got detailed instructions here: http://macosx.com/forums/mac-os-x-system-mac-software/15714-how-do-i-move-applic ations-folder.html
i know this is a pretty specific issue causing the problem, so if it doesn't work for you a few other recommendations I came across were running a Repair Permissions (from the Desktop, click the Go menu -> Utilities -> Disk Utility, select the hard drive and click the Repair Permissions button), popping in your install DVD and running a Repair Permissions from there, or reinstalling your operating system completely... just make sure you're all backed up so that you can easily get everything back the way it was!
hope this helps... best of luck!13" MBP 2.53 GHz Core 2 Duo, 4GB 1067 MHz DDR3, Mac OS X (10.5.7), purchased July 2009
Currently Being ModeratedDec 20, 2010 10:51 PM (in response to kerosene1)Try removing the following preference files from the /username/Library/Preferences/ folder:
com.apple.helpviewer.plistPM G5 dual 2.5GHz (10.5.8), PB G4 1GHz DVI (10.5.8), MBP 17" 2.66GHz (10.6.4), Mac OS X (10.6.5), http://web.me.com/tkessler
Currently Being ModeratedJan 2, 2011 6:47 AM (in response to SLFitz)... yes, a reinstall may be needed ... if it does'nt mean reinstalling all my apps again with serials etcmacbook pro
Currently Being ModeratedJan 2, 2011 6:49 AM (in response to Topher Kessler)thanks - the com.apple.helpui.plist wasn't in my prefs folder but I removed the other two, restarted and the problem persists.
Any other ideas?macbook pro
Currently Being ModeratedJan 2, 2011 7:07 AM (in response to kerosene1)The Help Viewer cache folder might be corrupted:
Quit Help Viewer if it is open.
(1) Open your Home > Library > Caches folder
(2) Trash the com.apple.helpui folder
(3) Empty the Trash
Try Help Viewer again.
Message was edited by: K.S. Added stepiMac 3.06 GHz/4 Gb/500 Gb, eMac Combo, MacBook, iMac Tray, Mac OS X (10.6.5), Cable, stuff
Currently Being ModeratedJan 2, 2011 7:48 AM (in response to K.S.)that's it!! solved thanks.
again there was no folder called com.apple.helpui in the caches folder but I did find these
I moved them to the desktop and ran helpviewer which could not open.
Upon moving these folders back into the caches folder the helpviewer now works properly in english throughout.
thanks to everyone for chiming in!!
Message was edited by: kerosene1macbook pro
Currently Being ModeratedJan 31, 2011 10:12 PM (in response to K.S.)Thanks a lot K.S. !!! Problem solved!MacBook Pro, Mac OS X (10.6.6), Intel Core i7 / 2,8 GHz
Currently Being ModeratedApr 6, 2012 5:53 AM (in response to kerosene1)
Just thought I would update this thread. I had pretty much the same problem as OP but my help menus were coming up in an asian language (Japanese? No idea) instead of English. I tried all the suggestions here with no avail. To that end, and to help others which are having this prob who also may have found the above are not helping them, I thought I would post what FINALLY worked for me and fixed the problem.
Whilst doing further searching to try and fix the prob after not success with the suggestions here, I came across an app called "Monolingual". It removes all unneccessary and unused languages from the system and can also delete older architectures (prior to intel etc), however there has been reports of word docs and other files etc not working after removing these so I did as others had recommended and made sure the "input menus" and "archtiectures" were all unchecked before starting the removal process. (Please also double check the languages you still want are unchecked too so you don't inadvertantly remove the one you want!). Worked a treat! My help menu is now in English (I chose to keep English, British English and Australian English and remove all others) and also gained 2GB of extra space on my HDD!
Hope this helps others with the same prob