1 20 21 22 23 24 Previous Next 959 Replies Latest reply: Apr 13, 2014 3:22 AM by Alyciec Go to original post Branched to a new discussion.
  • 315. Re: HDMI Handshake problems every 20 - 30 minutes
    Gunken Level 1 Level 1 (0 points)
    Same to me:

    "I won't be waiting, I'll be taking it back."

    No reaction from support / no Information from Apple

    I will took two me "hobby-devices" back to Apple.
  • 316. Re: HDMI Handshake problems every 20 - 30 minutes
    NormNL Level 1 Level 1 (0 points)
    Having the same problems here, with Philips TV. No other issues, just with the ATV2.

    Even with Apple it's possible for something like this to happen. They simply cannot make everything 100% correct the first time. But I think it's horrible that they didn't correct it in this new version of iOS. They should make this a high priority issue, because else at least they will be getting mine back!

    (although I love it when it works).
  • 317. Re: HDMI Handshake problems every 20 - 30 minutes
    Chill1977 Level 1 Level 1 (0 points)
    don't get me wrong, I love mine too, but this is a real issue, 3 or 4 times per film and at least once in a single 30 minute tv show.

    Its not like Sony or Phillips ar "unknown" brands, they should be part of basic testing for Apple when releasing a device like this.
  • 318. Re: HDMI Handshake problems every 20 - 30 minutes
    Sjefkoning Level 1 Level 1 (0 points)
    Just upgraded to version 4.1 and problem still persists. Still the pinkish overlay on my Philips HD TV
  • 319. Re: HDMI Handshake problems every 20 - 30 minutes
    javier1968 Level 1 Level 1 (0 points)
    Same here, after using ATV1 for years with no problems, right out the box the ATV2 thing just does not work, Sony Bravia 40", goes green every 5 mins, my kinds are hating it and my wife wondering why I spent £99 on a gizmo that doesn't work to replace one that did!!!
  • 320. Re: HDMI Handshake problems every 20 - 30 minutes
    Bachmaier Level 1 Level 1 (0 points)
    Hey Apple:

    Why your Hotlinestaff doesn´t know this Problem? They told me, they hear that the first time!!!

    Are you nuts?

    And in your Store stands this:
    Kompatibel mit High-Definition Fernsehgeräten mit HDMI und 720p 60/50 Hz2, darunter auch gängige Modelle folgender Hersteller: Hitachi, JVC, LG, Mitsubishi, NEC, Panasonic, Philips, Pioneer, Samsung, Sony, Sharp, Toshiba, Vizio, Westinghouse.

    Message was edited by: Bachmaier
  • 321. Re: HDMI Handshake problems every 20 - 30 minutes
    Sjefkoning Level 1 Level 1 (0 points)
    I just spoke to Apple support engineers earlier today asking them why the fix was not included in yesterday's ATV2 software upgrade. Previously they explained me that it would most likely be fixed through a software upgrade. Well we have all learned by now that this did not work.

    Contrary to Bachmaier's support staff experience, in NL they seem to be perfectly aware of this issue at Apple Support. However they have no clue on how and when this will be fixed.....just keep waiting......

    They should update their store site to say: This product will have extra features on Sony, Philips, and Panasonic HDTVs: Free psychedelic effects ... every now and then
  • 322. Re: HDMI Handshake problems every 20 - 30 minutes
    Bachmaier Level 1 Level 1 (0 points)
    "They should update their store site to say: This product will have extra features on Sony, Philips, and Panasonic HDTVs: Free psychedelic effects ... every now and then"

    LOL!!! watching fear and loathing with green mushroom effects lol
  • 323. Re: HDMI Handshake problems every 20 - 30 minutes
    Borja Marcos Level 1 Level 1 (145 points)
    Actually I returned the unit because I suspect a hardware problem, not solvable through firmware.

    We are not speaking about an ordinary interconnection interface here, but HDMI with HDCP. HDMI with HDCP is the product of the idiots of the media industry, mandating encryption in the digital link between a player and a TV set. An insane thing. Such complexity can and does lead to incompatibility and reliability problems.

    I suspect that the chips involved on the HDCP and HDMI handshake are "black boxes" and we are not talking about a simple problem in the Apple firmware, but a chip issue.

    Just an educated guess, but... I wouldn't be surprised if we saw a hardware exchange program to solve this. Just in case I returned it. I will gladly buy one if I can be sure that all the issues have been nailed. If the problem hasn't been solved in a month... looks bad.
  • 324. Re: HDMI Handshake problems every 20 - 30 minutes
    Hutchinshouse Level 1 Level 1 (0 points)
    I updated to 4.1 last night. No resolution or funky color issues at all so far. I used my Apple TV for about 3 hours total since the update. I too have a Sony TV.

    Here’s my details:
    TV: Sony KDL52XBR4
    AVR: Pioneer Elite - VSX-84TXSi
    Connection: HDMI daisy-chain. ATV --> AVR --> TV

    I have my AVR set to up-convert ATV to 1080i. (I confirmed ATV is sending 720P via the menu)

    I just wanted to provide my info incase it helps.
  • 325. Re: HDMI Handshake problems every 20 - 30 minutes
    Walter Rowe Level 1 Level 1 (10 points)
    Is there any chance this issue is related to firmware in the televisions? Or perhaps bad cables? It does seem odd that it primarily affects Sony and Philips televisions. I have a 2nd Gen Apple TV attached to a Sony 40" LCD that is a couple of years old. I upgraded my Apple TV last night and had NO issues before or after.
  • 326. Re: HDMI Handshake problems every 20 - 30 minutes
    Chill1977 Level 1 Level 1 (0 points)
    its not related to the Sony TV, I even updated the firmware last night be be 100% sure.

    I've currently got,
    a HDMI sat box, works fine
    a HDMI dvd player works fine
    a HDMI console works fine
    a 1st gen ATV via HDMI works fine

    Changed all the cables around too to be sure.

    a new black ATV2, breaks every 20 mins.

    Glad you got lucky Walter, but for the rest of us, IT *****

    I've NEVER had an issue before.
  • 327. Re: HDMI Handshake problems every 20 - 30 minutes
    wsyro Level 1 Level 1 (0 points)
    Today I sent back the atv2 that I ordered to connect it to the tv Set in the bedroom. My Annotation, that I send it back because of the HDMI hanshake probles seemed not to Impressum the service agent. To me it Sems Apple does not really pay too much attention to the problem.
  • 328. Re: HDMI Handshake problems every 20 - 30 minutes
    Mats Liljedal Level 1 Level 1 (0 points)
    I have been following this discussion for about two weeks having the same problem as many others here. As I see it, it is definitely not a cable or TV firmware problem. All other devices works properly with the same HDMI cable (blueray player, computers etc.). It does not concern all Sony or Philips TVs, just certain models but I can't see the pattern. Reading all the 22 Pages of this discussion it gets clearer and clearer that it is an Apple TV 2 problem, hard- or software. I talked to an Apple TV expert about a week ago and they were aware of the problem and working on it …
    I upgraded last night and nothing changed, disappointing.
    I will give it a second try with Apple support but if they don't give me a perspective for a solution I will send my ATV2 back to Apple and wait for the release of a working one. Too bad, it could be a great product.

    Come on Apple! You're dealing with a growing image leak!
  • 329. Re: HDMI Handshake problems every 20 - 30 minutes
    ancrix Level 1 Level 1 (0 points)
    Apple service in Germany told me that thay work @ this problem... but how Long do they need.? Know anybody how many percent of users have this problem?... All my Friends who have the ATV2 have this problem.
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