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PowerPoint 2010 keeps crashing

79325 Views 101 Replies Latest reply: May 15, 2013 5:56 PM by gmorgjr RSS
  • rapids233 Calculating status...
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    Nov 24, 2010 1:50 PM (in response to Botsnam)
    I have fixed the issue on mine and it was fairly painless (considering I couldn't use PPT!)

    I uninstalled Bootcamp from Windows
    Inserted my OSX disc
    Installed Bootcamp fresh from Setup file
    Restarted Windows in Bootcamp and it all works

    It installs Bootcamp 3.0 but, my cinema display, keyboard, trackpad, everything seems to work fine for right now so, I am sticking with 3.0 until Apple fixes it as I need PPT everyday.

    Hope this helps.
    Macbook Pro 13", Mac OS X (10.6.5)
  • CameronStephens Level 1 Level 1 (0 points)
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    Nov 24, 2010 2:13 PM (in response to Monty Pandey)
    Monty,

    Did you get an answer from the Geniuses on which specific driver causes the crash?
    Macbook Pro 15, Mac OS X (10.6.5)
  • DDT101 Calculating status...
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    Nov 24, 2010 2:14 PM (in response to mwresq)
    It is in fact a bootcamp (or bootcamp-enabled) problem. Installing the bootcamp 3.2 drivers themselves without the bootcamp layer works fine. Uninstalling 3.2 and installing 3.1.3 does NOT work.
    MacBook Air 13.3, Windows 7
  • Raydy0hed Calculating status...
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    Nov 25, 2010 10:15 AM (in response to Fatkid98)
    Anyone?

    It would be awesome if someone could post a driver tweak/mod - I have not had success uninstalling bootcamp in the past...

    I can't believe that Apple got me AGAIN (after spending months without audio working properly on XP, I finally upgraded to windows 7 and everything has been perfect until today - now I cant do anything in PowerPoint!!!)
    Apple MBP 13", Mac OS X (10.6), XP 32 bit, 4GB
  • Monty Pandey Calculating status...
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    Nov 25, 2010 1:22 PM (in response to CameronStephens)
    No - they had no clue.
    MacBook Pro i7, Mac OS X (10.6.4), Have a Partition with Windows 7 Ultimate
  • Monty Pandey Level 1 Level 1 (0 points)
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    Nov 25, 2010 1:26 PM (in response to rapids233)
    I did the same thing but my OS X DVD installed bootcamp 3.1 and the powerpoint problem did not go away. so i just upgraded to BC 3.2 and let the PPT problem remain (while I wait for apple to fix this). Then I bought office for mac 2011 and have started using that for powerpoint on mac, and the results are pretty good. I am going to stick with office for mac 2011.
    MacBook Pro i7, Mac OS X (10.6.4), Have a Partition with Windows 7 Ultimate
  • Monty Pandey Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 25, 2010 1:30 PM (in response to Raydy0hed)
    Uninstalling bootcamp is very easy - just go to windows control panel, and go to uninstall programs and select bootcamp and say uninstall - it will do the rest - very straightforward. then you can install an older version either by downloading from internet or from the max os X DVD (on windows side).
    MacBook Pro i7, Mac OS X (10.6.4), Have a Partition with Windows 7 Ultimate
  • ShermanR Calculating status...
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    Nov 26, 2010 1:55 PM (in response to Fatkid98)
    Same problem. Any fix yet other than trying to revert to the earlier version of bootcamp?
    MacBook Pro 15"
  • oronymo Calculating status...
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    Nov 27, 2010 9:04 AM (in response to Fatkid98)
    Funny...
    I have the exact same problem but when i uninstalled 3.2 and then reinstalled from the disc, it installed 3.1 (which is what I used to have) but the PPT problem STILL remains! I've confirmed that I'm running boot camp 3.1

    My guess is that there is a driver still lurking around causing the problem? However, when I uninstalled boot camp ppt did work again.

    Frustrating..
    Macbook Pro 15" October 2010, Mac OS X (10.6.4), Windows 7 64-bit
  • Monty Pandey Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 27, 2010 9:29 AM (in response to oronymo)
    I had the same experience - Reverting back to bootcamp 3.1 does not work, you have to revert to bootcamp 3.0.

    Yesterday I went to the apple store and talked to the genius bar - they had no clue on what to do or where to begin troubleshooting, and said the best bet is to call apple support directly and open a ticket and get that assigned to the bootcamp group in apple software development.

    I propose that all of us on this message board should call apple support directly and push them to resolve this.
    MacBook Pro i7, Mac OS X (10.6.4), Have a Partition with Windows 7 Ultimate
  • ShermanR Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 28, 2010 12:36 PM (in response to Fatkid98)
    I have had the same problem. BootCamp 3.2 kills powerpoint. Any text editing causes powerpoint to crash. Is Apple aware of this problem? Any fix yet, other than uninstalling the BootCamp partition and starting over, which is really not a good answer? I tried a "restore" in Windows 7, but that did not fix the problem. Evidently, restore does not change BootCamp, which is to be expected, I guess.
    MacBook Pro 15"
  • Monty Pandey Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 28, 2010 12:57 PM (in response to ShermanR)
    You don't uninstall the bootcamp partition and start over. You just uninstall bootcamp 3.2 software on the windows side. The partitions are not impacted, all you loose is some drivers for your trackpad. You can then install bootcamp 3.0 by downloading software on windows side, and things return to normal. If you install bootcamp 3.1 then ppt still does not work. The other option is to get office 2011 for Mac. I went to apple store to talk about this but they had no clue. Best other option is to directly call apple support an ask to talk to bootcamp group.
    MacBook Pro i7, Mac OS X (10.6.4), Have a Partition with Windows 7 Ultimate
  • gxcross Calculating status...
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    Nov 28, 2010 3:00 PM (in response to Monty Pandey)
    Found an easy way to fix this for now: Just go to Control Panel -> Programs and Features, and uninstall "Bootcamp Services". Removing it will disable your fn keys (volume, brightness, etc.) as well as the bootcamp icon in the system tray. But otherwise, everything else appears to work fine.
    Macbook Pro, Windows 7
  • misterboulder Calculating status...
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    Nov 28, 2010 3:11 PM (in response to Fatkid98)
    I, too have experienced this exact same problem with my Windows 7 x64 bootcamp partition. I upgraded to 3.2 and anytime I try to type anything in Powerpoint 2010 (32bit), it immediately crashes the program.

    Uninstalling 3.2 bootcamp and reinstalling 3.0 restored PowerPoint for me. Please post about a fix!
    MacBook Pro 15", Mac OS X (10.6.5), Windows 7 x64 - Bootcamp
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