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Unable to load provider data from Sync Services

391352 Views 575 Replies Latest reply: Jan 11, 2013 5:14 PM by Henglong RSS
  • knf67 Calculating status...
    Currently Being Moderated
    Jul 15, 2010 8:26 AM (in response to launch31)
    How do I reset my sync history?
    Windows XP
  • BostonScott Calculating status...
    iTunes was unable to load provider data from Sync Services...

    To solve this issue:
    1. Unplug iPhone
    2. rename the SyncServices folder found at C:\Users\<username>\AppData\Roaming\Apple Computer to SyncServices_Old
    3. reconnect iPhone

    The SyncServices directory was recreated and the error went away.

    I hope this helps
    iPhone 3Gs, iOS 4, Windows 7 64bit
  • Coffeephile Calculating status...
    Currently Being Moderated
    Aug 17, 2010 11:32 AM (in response to skidney)
    OK i have to say, i finally fixed it. Now its fully working without ANY problems, here is what i did (before trying this u should probably do this http://support.apple.com/kb/HT1923):

    1. Unplug every external Card Reader.
    2. Unplug every Card Reader in your PC (they are plugged into motherboard)
    3. Unplug every USB Hub.
    4. Unplug every USB Drive or USB HDD.

    5. Plug in Ipod Touch/iPhone.
    6. Go to Device Manager.
    7. Search for "USB Mass Storage Device" in Universal Serial Bus Controler.
    8. Right click on it and UNINSTALL.

    9. Search for "Scan for hardware changes", click on it and wait a bit.
    10. Turn on iTunes and check if its working.

    Now it should work like a charm.
    Windows 7
  • arli78 Calculating status...
    Currently Being Moderated
    Aug 17, 2010 3:08 PM (in response to Coffeephile)
    I'm from France So please excuse my poor english
    I'm looking for THE solution tot he same problem as many others

    I've tried almost all propopsals written here but none work

    I would like to try yours
    but I can't find any "USB Mass Storage Device" and neither "Universal Serial Bus Controler" in the Device Manager of my Vista

    I've found the "USB Bus Controler" with
    = "Apple Mobile Device USB driver"
    = "Concentrator USB Root"
    = "Concentrator USB Root"
    = "Concentrator USB Root"
    = "Concentrator USB Root"
    = "Concentrator USB Root"
    = "Intel(R)82801G (ICH7 family) USB Universal Host Controller"
    = "Intel(R)82801G (ICH7 family) USB Universal Host Controller"
    = "Intel(R)82801G (ICH7 family) USB Universal Host Controller"
    = "Intel(R)82801G (ICH7 family) USB2 Enhanced Host Controller"

    Can you tell me if I should UNINSTALL the "Apple Mobile Device USB Driver" ?

    Thank you in advance for your help
    iPhone3GS iPhone4 OS4, Windows Vista
  • OWRC Calculating status...
    Currently Being Moderated
    Sep 3, 2010 8:37 AM (in response to arli78)
    Any change on this issue for I Tunes 10?

    I am still getting these errors and it is extremely annoying. Ever since I updated to one of the version 9s of iTunes I have been unable to sync calendar and contacts on my work PC.

    Given that it is a work PC I have limited access to admin functions so am unable to try changing the PATH as suggested by other users.

    I also do not appear to have the Sync Services folder in the directory suggested by other above.

    Before version 9 everything worked fine, since 9 no dice with every incremental update including 10.

    Originally I rolled back to an older version and continued to sync without issue however since the update to 4.0 on the iPhone this is no longer possible as the versions are incompatible.

    I have tried pretty much everything I can think of and have read on these boards within the constraints of this work PC with no joy so any further inspiration would be much appreciated.

    The PC is running XP.
    1MacBook Pro + 23 Cinema Display (Alu), Mac OS X (10.6.4)
  • BrutalRaw Calculating status...
    Currently Being Moderated
    Sep 13, 2010 6:02 AM (in response to skidney)
    Cant believe Apple's Support havent picked up in this Obvious Huge Flaw in their software .

    installing some software to sync Music and Contacts to a Phone shouldnt require us to start routing around our operating system , Renaming and Moving .DLL Files that are attatched to other pieces of software which could potentially make them unuseable also .

    Just because Apple can't get there finger out and make good software or at least Fix the broken one they have release on the market thats had problems since version 9.0 Onward's .

    we are now 3 months on and still no patch or fix for this .

    i have tried all the suggestions in this thread and still cant manage to sync my Contacts or Calendar appointments from Outlook which is becoming very frustrating as i need these on a daily basis . this software bug has turned my iphone into an overpriced ipod now. as i have to use my Blackberry as my main phone to sync my contact's to .

    As there software actually WORKS!
    Core i7,16Gb Corsair XMS2 Gaming Ram ,32Inch Full 1080P Sony Bravia Display, Windows 7, Raw!
  • Mr.Ben Calculating status...
    Currently Being Moderated
    Oct 4, 2010 2:17 AM (in response to skidney)
    Is there a proposed fix for this?

    I am testing version of iTunes past 9.1 and get this error.

    It is not caused by any of the dll or path problems, as when I am logged into one of my clients it works without a problem

    When my users are logged in (as limited users without access to the C: drive) this problem does occur.

    I have had some success by copying application data into the cached profiles of users, but this only syncronises with the data held in the admin account.

    It does need to be fixed, as I will not be purchasing any more iPhones for the company until it is.
    Wintel, Windows XP Pro
  • Lifesong2010ad Calculating status...
    Currently Being Moderated
    Nov 2, 2010 10:04 PM (in response to BostonScott)
    THANK YOU VERY VERY MUCH. I have been trying to fix this for weeks now, and absolutely nothing worked. I was annoyed and desperate when I finally saw your post; IT WORKED LIKE MAGIC.
    Thank You, again.
    And APPLE, YOU REALLY NEED TO TAKE CARE OF THIS ISSUE BECAUSE YOU ARE MAKING WAY TOO MANY CUSTOMERS VERY VERY ANGRY FOR NOT TAKING ACTION UNTIL NOW.
    Gateway NV59, Windows 7, 64-bit
  • ChipHotfist Calculating status...
    I run a Windows domain at home. When I try to sync using my domain account (a Domain Admin account), I get this error message. When I try using my local computer account (an administrator account), it works fine. Clearly there is some permission that is causing this. I have tried all the solutions regarding renaming and moving .dlls with no effect, recreating and moving folders, reinstalling iTunes etc. - nothing changes this situation. I am using iTunes 10.1.

    Can someone help me find the offending permission? Thanks.
    Windows 7, x86, iPhone 4
  • ChipHotfist Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 26, 2010 3:38 AM (in response to ChipHotfist)
    Solved my above problem with the following three steps.

    1. Granted my user account administrator privelges (added to the Domain Admin group)
    2. Moved the library files and the library .itl file to a shared folder mapped as a network drive (NOT any of the roaming profile Home directories like appdata or my music) by creating a new library and setting the storage location in the preferences menu.
    3. Ran itunes as an administrator (right click the shortcut, compatibility menu, check "Run as administrator")

    Sync now worked. I then tried removing each one of these steps. With any removed, it failed. I didn't try to narrow the permissions as Domain Admin suits my purposes.

    My guess is that iTunes has some problem related to the environment variables that means you can't run a sync when you have your home directory relocated to a network location, and changing the library location removes the dependancy on the environment variables.

    With this solution, on each computer I use my account with, I manually set itunes up to point to the shared library (shift-click starting itunes) and then i can acccess the same files across all computers. Modifications to the library are propagated over all computers. The only problem is that I can't access the library simultaneously from multiple computers.

    Seriously though, I have spent days solving this... Apple should really consider writing software that plays well with Windows permissions. Some more informative error messages would be nice as well - the only thing that could have been less helpful would have been "An error has occurred. Please contact your system administrator." At least don't have the same error message for clearly different problems.
    Windows 7, x86, iPhone 4
  • buy720 Calculating status...
    I have moved office - pc now remotes to a server drive for my roaming profile. All **** broke loose after that - no synch of calander. Followed several 'suggestions' and 'fixes' - non fully worked.

    this did;
    1. clean uninstall of all things apple - as per -
    http://support.apple.com/kb/HT1923

    2. PLUS rename the apple computer folder that is here -
    C:\Users\xxx\AppData\Roaming - rename rather than delete

    3. clean the recycle bin out, and do a full shut down and restart.

    4. reinstall itunes.

    5. reconnect iphone after all activity/installing is complete

    This worked for me (thank goodness) -

    cheers
    asi, Windows 7
  • gislepa Calculating status...
    Currently Being Moderated
    Dec 6, 2010 8:10 AM (in response to skidney)
    I have the same problem with iTunes 10.0.054.

    I want to sync with my Gmail account.

    I bought my iPhone 4 about a month ago, I installed iTunes and everything worked just fine the first days, then suddenly this message showed up, and I am not able to sync with my Gmail account now.

    I also have a laptop where everything works just fine.

    Anyone who knows what to do?
    Windows 7
  • buy720 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 6, 2010 3:56 PM (in response to buy720)
    SCRAP THAT

    came back in this morning. The iTunes goes thru the motions of synching but no dates I added to my phone this morning actually came through to outlook on the PC.

    my advice above does not work - forget it.
    asi, Windows 7
  • gislepa Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 7, 2010 12:24 AM (in response to BostonScott)
    "iTunes was unable to load provider data from Sync Services...

    To solve this issue:
    1. Unplug iPhone
    2. rename the SyncServices folder found at C:\Users\<username>\AppData\Roaming\Apple Computer to SyncServices_Old
    3. reconnect iPhone

    The SyncServices directory was recreated and the error went away.

    I hope this helps"


    Thank You so much, this is it!

    After reading through post after post on moving dll's, editing paths, changing directory to "mobile device support", keeping rebooting, reading, trying for hours, this simple trick solved my issue!

    Now, life goes on...
    Windows 7
  • blackbeard Calculating status...
    Currently Being Moderated
    Dec 22, 2010 11:59 AM (in response to skidney)
    Looking for a solution for Vista to this problem, I dont see the file extensions sqlite and others mentioned and many of these solutions don't seem to apply to me, any suggestions or should I just call apple?
    Windows Vista
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