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PowerPoint 2010 keeps crashing

79348 Views 101 Replies Latest reply: May 15, 2013 5:56 PM by gmorgjr RSS
  • emotif Calculating status...
    Currently Being Moderated
    Nov 28, 2010 8:28 PM (in response to Fatkid98)
    Apple:

    Please advise: Are you planning on addressing this fix? Or are you requiring us to revert to previous version of BootCamp? Or do you expect Microsoft to address this.

    We anxiously await your response.

    Mark
    San Francisco
    MacBook Pro 13, 15, Mac OS X (10.6.5)
  • nallex Calculating status...
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    Nov 29, 2010 9:38 AM (in response to Fatkid98)
    Same problem here. It took me a while to figure out this was an Apple / Boot Camp problem.

    Any sense of when this might get fixed? I don't really have time to fumble around downgrading Boot Camp.
    MacBook Pro, Mac OS X (10.6.5)
  • kyoung4175 Calculating status...
    Currently Being Moderated
    Nov 29, 2010 11:32 AM (in response to emotif)
    Adding fuel to the fire - exact same issue here. I have duplicated this with bootcamp 3.1 and 3.2 - and successfully removed bootcamp resolving the issue

    MacBook Pro 15
    OSX
    Win7 64
    MacBook Pro 15, Windows 7
  • jhurliman Calculating status...
    Currently Being Moderated
    Nov 29, 2010 1:20 PM (in response to Fatkid98)
    My wife's new 13" MBP has this same issue. After the Boot Camp drivers updated to 3.2, Powerpoint 2010 crashes any time text is entered. The other Office apps work fine. Uninstalling "Bootcamp services" and rebooting solved the issue (along with disabling the laptop's function keys).
    Unibody MBP 15", Windows 7
  • skchin Calculating status...
    Currently Being Moderated
    Nov 30, 2010 1:24 AM (in response to emotif)
    Dear Apple Management,

    Please give your utmost attention to this. Currently, I uninstalled BootCamp to use my Powerpoint and re-install to do other work (that uses the Apple Functions).

    I trust that this matter is looked into and can expect a fix by 1 Dec 2010. I do not wish to wait for Christmas to get this fix.

    Regards,

    SK Chin
    MacBook Pro 2010, Mac OS X (10.6.5)
  • BobTheFisherman Level 6 Level 6 (10,610 points)
    Currently Being Moderated
    Nov 30, 2010 7:08 AM (in response to skchin)
    skchin wrote:
    Dear Apple Management,

    Please give your utmost attention to this. Currently, I uninstalled BootCamp to use my Powerpoint and re-install to do other work (that uses the Apple Functions).

    I trust that this matter is looked into and can expect a fix by 1 Dec 2010. I do not wish to wait for Christmas to get this fix.

    Regards,

    SK Chin


    This is a user-to-user help forum. If you want to address Apple you should contact Apple. Use the Feedback link on Apple's site. Apple management does not frequent this forum so will not see your post.
    Macbook Pro 13, Mac OS X (10.6.5), 2.53GHz, 4GB RAM, 500GB HD, BootCamp Win 7 (64 bit)
  • skchin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 30, 2010 9:23 AM (in response to BobTheFisherman)
    Hi Bob,

    Many thanks for the advise. Will drop a mail to Apple on this.

    Regards,

    SK Chin
    MacBook Pro 2010, Windows 7
  • mjb12345 Calculating status...
    Currently Being Moderated
    Nov 30, 2010 10:51 AM (in response to skchin)
    This is happening to me as well. Please let us know what you find out.
    MacBook Pro, Windows 7, 64-Bit
  • rollobancher123 Calculating status...
    Currently Being Moderated
    Nov 30, 2010 12:29 PM (in response to Fatkid98)
    Hey Guys,
    I am having the same issue as well on multiple MBPs running BootCamp 3.2 software. Both Powerpoint 2007 and 2010 crash when I start trying. This is affecting close to 30 people in my office in SF. Please help and provide a fix.

    Thanks!
    15 MBP i7, Mac OS X (10.6.5), BootCamp running Win 7 Pro x64
  • Monty Pandey Calculating status...
    Currently Being Moderated
    Nov 30, 2010 12:43 PM (in response to rollobancher123)
    At this time, the workaround is to uninstall bootcamp 3.2 from windows > control panel > uninstall programs > bootcamp services, then restart -> that will fix your powerpoint issue. It will create other issues like loss of functionality on trackpad/function keys that can be fixed by downloading bootcamp 3.0 from internet and installing it on windows. This is the best solution available at this time - I have tried all other combinations, and this workaround works fine.

    Please do contact Apple directly and log this issue with them -> putting it on this chat board will not make them fix it permanently.
    MacBook Pro i7, Mac OS X (10.6.4), Have a Partition with Windows 7 Ultimate
  • rfkirk Calculating status...
    Currently Being Moderated
    Nov 30, 2010 12:57 PM (in response to Monty Pandey)
    After finally finding this thread on the forum i was able to correct the PowerPoint problem by doing exactly what has been already stated. I deleted BootCamp services in Control Panel, used my Snow Leopard disk to reinstall version 3.0. I have successfully been able to use PPT since then on 3.0.

    I then realized that I had not had the problem on another Mac (MacBook Pro versus Air) a bit of discovery found that the Air was running BootCamp 3.1. I have now used the Apple Software Update to bring the unit on 3.0 up to 3.1 (gaining back some functionality) and have again successfully been able to use PowerPoint.

    Clearly version 3.2 of BootCamp services is the culprit.

    Regards.

    Bob
    MacBook Pro and MacBook Air (late 2010), Mac OS X (10.6.5), Windows 7 - Enterprise 64 bit edition on BootCamp
  • MC02138 Calculating status...
    Currently Being Moderated
    Nov 30, 2010 1:58 PM (in response to Fatkid98)
    The installation of Bootcamp 3.2 disables the keyboard language setting in Office 2010 (for reasons unbeknown to me). Go to "File", "Options", "Language" in PPT 2010 and you will see under a the heading "keyboard layout" a hyerlink which says "not enabled". Click on the hyperlink and select a keyboard layout and the keayboard's language. Once you complete the process it will say "enabled" under the keyboard layout heading. That solves the problem with PPT 2010 (at least it worked for me). Good luck!
    MBP 15", Win 7 64 bit Office 2010 64 bit
  • rollobancher123 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 30, 2010 2:21 PM (in response to MC02138)
    Hey MC02138,

    Your fix did work for me. I added the English "US" keyboard, which enabled the keyboard. Thanks for your help!

    Edit: I cannot get this fix to work for Powerpoint 2007, but it does work for Powerpoint 2010.

    Message was edited by: rollobancher123
    15 MBP i7, Mac OS X (10.6.5), BootCamp running Win 7 Pro x64
  • skchin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 30, 2010 6:01 PM (in response to MC02138)
    MC02138,

    This works great for me. Got it fixed by adding a new keyboard layout. Many thanks.

    Regards,

    SK Chin
    MacBook Pro 2010, Mac OS X (10.6.5), Windows 7 x64
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