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Unknown data usage early morning

763133 Views 2,088 Replies Latest reply: Mar 10, 2014 2:09 PM by mjmsbrown RSS Branched to a new discussion.
  • DavidGAtl Calculating status...
    Currently Being Moderated
    Nov 30, 2010 6:20 PM (in response to Lawrence T.)
    I found a solution for this problem. My wife has an HTC Aria (I know, not an iPhone) and had serious data usage at strange hours when we clearly were not using it. She has a habit of never deleting her emails, nor creating folders to file them. As a result, she had 10k+ emails in her inbox. Since her phone was configured to sync to her Hotmail account, the phone was struggling to transfer the data. I finally came to this realization, asked her to clean up her inbox, and like magic...no more data usage issues. Maybe this has already been covered and it may or may not be your problem...but check your email.

    Good luck,
    David
    iOS 4
  • GZukes Level 4 Level 4 (1,565 points)
    Currently Being Moderated
    Nov 30, 2010 6:52 PM (in response to walmark)
    walmark,

    WiFi will remain on in sleep mode if your iPhone is connected to a power source.
    iPhone 4, iOS 4
  • BulaRae Level 1 Level 1 (20 points)
    Currently Being Moderated
    Nov 30, 2010 7:06 PM (in response to DavidGAtl)
    Hi David:

    Thanks for weighing in, but unfortunately that's not it, as I was not using my phone for email at all when I was roaming internationally and got hit with 528mb unknown usage when my phone only showed 34 mb or something like that. I don't use my phone at all for email.
    Mac OS X (10.6.5)
  • shaunbecc Calculating status...
    Currently Being Moderated
    Nov 30, 2010 9:19 PM (in response to cnpeyton)
    I lodged a complaint with the Australian TIO and Telstra have admitted it is a network fault as to why my data usage has spiked and my phone is connecting at odd times of the night. They have upgraded my data plan at no extra cost and will advise when the issue has been resolved. So if you are in Oz, lodge a complaint with the TIO - the more people that complain the more likely the TIO will force Telstra to rectify asap.
    iOS 4
  • zombie.obsession Calculating status...
    Currently Being Moderated
    Dec 5, 2010 6:10 PM (in response to cnpeyton)
    I recently got the iphone 4 and i have noticed these charges unfortunatly in my case they have not been small kilobytes used the first night it used 500 mb and the next was 300 mb is this still a problem no apps were left running it was between the time of 1 am and 3 am and I was asleep!!! apple thinks my phone may be defective any ideas?
    Windows XP
  • BackPacker57 Calculating status...
    Currently Being Moderated
    Dec 6, 2010 6:28 PM (in response to cnpeyton)
    iMac, Mac Mini, Mac Mini Server, Mac OS X (10.6.4), Parallels XP Pro
  • Network 23 Level 6 Level 6 (11,500 points)
    Currently Being Moderated
    Dec 6, 2010 9:00 PM (in response to cnpeyton)
    Ever since I did the "iTunes refuse diagnostics" tip earlier, and forced myself to avoid all app downloads and updates unless I am on wifi, my usage reports have stabilized and hovering around 200MB per month. This is encouraging because for unknown reasons it was skyrocketing upward for most of the past year. My last billing period showed either 150MB or 190MB (AT&T's records for the period even conflict with themselves).

    But I'm still disturbed that it's this hard to stay under 200MB when the phone is used within range of wifi for so much of the day. I still have my unlimited plan for my 3G so it's not costing me anything to go over 200MB, but I am doing this testing in preparation for the day when I have to upgrade my phone and lose my unlimited plan. I don't want to pay any more than I do already. And so far the verdict is that I need to avoid using any of the really cool features over the cellular network.

    I would think that the companies poised to sell services over data would be the ones applying pressure to Apple to give customers some headroom so that they can feel comfortable with all kinds of broadband downloadable products, but right now the constant threat of overage means I want to avoid 3G broadband media consumption as much as possible.
    Mac Pro, MacBook Pro, iPhone 3GS, Mac OS X (10.6.5), PowerBook G4 15" Al, PowerBook G3 FireWire, PowerCenter Pro, PowerBook 160
  • macs4bg Calculating status...
    Currently Being Moderated
    Dec 6, 2010 10:58 PM (in response to Network 23)
    Hi Network23: You wrote:

    "I still have my unlimited plan for my 3G so it's not costing me anything to go over 200MB, but I am doing this testing in preparation for the day when I have to upgrade my phone and lose my unlimited plan."

    Is that a fact that when we upgrade to the iPhone 4 we will definitely lose our unlimited plan?

    I thought anyone with the original unlimited plan was "grandfathered-in" permanently, no matter which iphone used.

    (I could have misunderstood! If so, yipes! & somebody please advise.)

    I have the 3Gs iphone since mid-2009 with the original $30/mo. Unlimited Data. And I am not "upgrade eligible" (to iPhone 4) until March 2011. But I thought upgrading to iPhone-4 would have NO effect on the $30/mo. Unlimited Data Plan & that it would continue as is.

    I thought it was only *NEW* ATT customers who bought iphones & plans earlier this year 2010 (& thereafter) who were forced into the new Data Plans, but the rest of us who were Already ATT iPhone customers were "safe forever" having been grandfathered-in to the $30/mo. Unlimited Plans.
    White iBook G4, 60g, 1gRAM, 1.42Ghz, Mac OS X (10.4.11), White iPhone, 3Gs, 32g, 3.1.2
  • DLDL Calculating status...
    Currently Being Moderated
    Dec 8, 2010 10:09 PM (in response to zombie.obsession)
    I wanted to finish reading the entire thread before posting here. It took a while

    After less than a month with iPhone, I too am having excessive data usage problems. That 1st monthly statement was an eye opener at 307 MB for 15 days. Thank goodness for all the advice in this thread. It's also a blessing to have 2 billing cycles to figure this out - given that Rogers (Canada) offers "worry-free data" to break us in gently i.e. we don't get charged for overages during that period.

    Am now experimenting with various settings and monitoring the data usage on my phone, keeping a chart and resetting daily. The down side is that during this "worry-free data" period, daily usage is NOT being posted by Rogers on my on-line Account. Will have to wait for the next bill to compare my daily stats with theirs.

    Meanwhile I just wanted to mention one great discovery:
    With Data turned OFF on my iPhone - I phoned myself from my landline and left a message.Three seconds later I received a Visual Voicemail. This is obviously being sent as text (not data).

    You may want to confirm that it works with your respective carriers.

    This should relieve all those who believed that turning Data OFF, would deprive them of their Visual Voicemail. Full telephone service apparently remains in effect.
    Dell Inspiron 531, Windows Vista, iPhone4
  • brm123 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 10, 2010 3:14 PM (in response to DLDL)
    TO: Rebecca Miller – We have received a complaint on your behalf from the FCC. Please feel free to reply to this email or call me at the 800 number below to discuss your concerns in more detail. I left a message for you today on the number ending in 5808. AT&T regrets the inconvenience this issue may have caused.
     
    Hope to hear from you soon, Ms. Miller.
     
     
    Thanks,
     
    Kevin F. Hicks
    AT&T Specialist
    Office of the President  
    (800)498-1912 ext. 47144
     
    NOTICE:  This email and any files transmitted with it are the property of AT&T Inc. and/or its affiliates, are confidential, and are intended solely for the use of the individual or entity to whom this e-mail is addressed.  If you are not one of the named recipient(s) or otherwise have reason to believe that you have received this message in error, please notify the sender at (insert your number here) and delete this message immediately from your computer.  Any other use, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited.
     
    Lenove T-500 - P8600 2.4 Dual Core, iPhone OS 3.1.2, Win 7 Ultimate
  • data_mystery Calculating status...
    Currently Being Moderated
    Dec 10, 2010 8:50 PM (in response to cnpeyton)
    I spoke with customer care about erroneous data charges. They are not able to explain massive spikes in data billing other than to report it is somehow my doing.

    I discussed the following 2 example records from my “USAGE AND RECENT ACTIVITY” report located on att.com:

    Date Time To/From Type Direction MSG/KB/Min
    12/04 12:37 AM phone Internet/MEdia Net Sent 8KB
    12/04 12:37 AM phone Internet/MEdia Net Sent 236993KB


    I have been actively tracking data records in an attempt to identify what is happening.

    I then was able to report the following to customer care:

    I was asleep at this time stamp.
    The phone was on a wall charger during this time stamp.
    The phone is set to auto connect to my wireless router just feet away.
    My phone was showing it was connected to Wifi at bedtime.
    I manually terminated all app’s before going to bed.
    I do not download movies or streaming videos on my phone, so the assertion that I left a download open is not relevant.

    There is no explanation from AT&T on how or what could have happened. The only solution offered is that I pay to upgrade from 200M to 2G.

    The big picture: 2 phones x $10/month x 36 month contract = $720

    Can anyone on this suggest a controlled experiment that could reproduce a 236.9M intentional transfer?

    I would like to try it while I’m awake.
    iphone 4, iOS 4
  • jdbartram Calculating status...
    Currently Being Moderated
    Dec 11, 2010 6:12 AM (in response to data_mystery)
    data_mystery asked, "Can anyone on this suggest a controlled experiment that could reproduce a 236.9M intentional transfer?"

    First, I suggest that you download and use an app called DataMan. I just downloaded an upgrade to an app called X-Plane 9 via Wi-Fi. Compared to upgrades of other apps, it takes pretty long to download, so I assume that this would be at the high end if you were figuring out how much typical app upgrades use. According to DataMan there was 39.2 MB of data used. So, for an example, you would have to download upgrades to at least 6 large applications.

    Also, to put in perspective how much data 236.9 MB is, I've only exceeded that amount for a whole day on Wi-Fi seven days out of the last 46 (according to DataMan).

    data_mystery also pointed out that the 236.9 MB occurred while he was asleep. I think it is safe to assume by now (after reading the experiences of everyone on this thread), that the AT&T time stamps are if not totally random, unrelated to the actual time of data usage.

    For example, last month, on a certain day my wife and I took a trip and used our iPhones (3Gs and 4) for looking at traffic on Google Maps, checking email and I remember that my wife downloaded some music in the car on the way home. DataMan, which breaks your data usage down into 10 minute intervals, showed that she used 39.7 MB in four intervals which corresponded to the actual time she was using the phone. DataMan showed that I used 15.9 MB in four different intervals that correspond to my memory of what I did.

    AT&T, however, showed my wife's usage as 47,234 MB in one interval +four hours before+ she actually used it, and showed mine as 32,853 in one interval +thirteen hours before+ I used it.

    In summary, for this one days usage, AT&T time stamped the data from four to thirteen hours before it occurred and over reported by 19% and 106%. For my last billing period, they over reported by 19% and 55%.

    By the way, DataMan tracks well with the data usage reported in Settings/General/Usage.
    iMac, Mac OS X (10.6.3), iPhone 4, iPhone 3Gs, Mac Mini, MacBook
  • bradley.ryan Calculating status...
    Currently Being Moderated
    Dec 11, 2010 7:15 PM (in response to jdbartram)
    I'm sorry for the incredibly long post but I want to detail exactly my experiences with AT&T.

    I've been having major, major problems with my data usage since I bought my iPhone 4 in August. AT&T has routinely been billing me for 10-12 times more data than my phone actually records. I purchased the Dataman app. and tracked it closely with the usage tracker built into the iPhone. Both tracked closely even though AT&T reported usage unbelievably higher. I went to 3 different AT&T stores and was never helped, made a genius bar appointment with apple to better understand the phone and placed multiple phone calls each month to AT&T customer service trying to get reasonable explanations for their overbilling. Each month the customer service rep scheduled a follow up call when my billing cycle ended but no one ever called me back (all four months).

    At the beginning of my billing cycle this month, I was hit with a 107 MB data chunk on a day my phone recorded less than 2 MB of data. I called AT&T customer service AGAIN and got the run around until they finally connected me to a manager. The manager tried to give me some basic explanations of what the phone could be doing and each time I explained why they couldn't be the case. I told him I was barely using the phone (no more than 2 or 3 minutes TOPS each day) in fear of what data charges may appear on my bill. He told me they certainly don't want me to be afraid to use the phone and told me for the last 3 weeks of my billing cycle I should use the phone however I want. He said he would personally call me back and if I had accrued any overages, he would waive them and this would allow us to better understand what was happening with my usage. He gave me his full name and the direct number to his desk.

    The next day, I began using my phone the way I wanted. I started to use it more with the hope of proving they were overbilling my data. Then a funny thing happened... the huge data chunks disappeared and the Dataman data matched up almost perfectly with what AT&T was reporting. It's been over 2 weeks now and everything in my billing has been perfect.

    The day after I called and spoke to the manager Apple came out with the new IOS update (version 4.2 I think?). One of two things must have happened. Either the manager did some behind the scenes research and was able to correct whatever flaw was in my billing OR the new IOS update fixed the problem.

    Whatever the case, I would recommend calling the customer service line and not hanging up until they put you in touch with a manager.

    Best of luck!
  • BackPacker57 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 12, 2010 10:24 AM (in response to bradley.ryan)
    The new Apple iPhone OS was out November 24th:


    FYI to everyone---

    Apple iOS 4.2 Includes 40 Security Fixes
    http://www.informationweek.com/news/software/showArticle.jhtml?articleID=2283004 55

    These fixes ONLY apply to newer iPhones: 3G, 3GS, 4 iPhones--

    So the older iPhones: the Legacy is you/we will be trapped into buying a newer iPhone-- one of the "things" about moving technology.


    The "bummer" is this--- the new OS applies only to 3G, 3GS and 4 iPhones. So for the earlier versions there is no release, no fix.

    I hope you (bradley.ryan) can report back again over the next couple of billing cycles to verify that the new Apple iPhone OS fixed your problem. Then, ALL other users if the new Apple OS fixes yours--- PLEASE post here that it did.

    It would be nice to know if the fix is there; if all users in all countries have the fix and can confirm the fix.

    *Thank you all in advance for your considering this.*

    Message was edited by: BackPacker57
    iMac, Mac Mini, Mac Mini Server, Mac OS X (10.6.4), Parallels XP Pro
  • brm123 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 12, 2010 10:40 AM (in response to bradley.ryan)
    The direct contact at the AT&T Office of The President is noted below. I will be speaking to him tomorrow. Forget the customer service approach and go straight to the top.

    TO: Rebecca Miller – We have received a complaint on your behalf from the FCC. Please feel free to reply to this email or call me at the 800 number below to discuss your concerns in more detail. I left a message for you today on the number ending in 5808. AT&T regrets the inconvenience this issue may have caused.

    Hope to hear from you soon, Ms. Miller.

    Thanks,

    Kevin F. Hicks
    AT&T Specialist
    Office of the President
    Lenove T-500 - P8600 2.4 Dual Core, iPhone OS 3.1.2, Win 7 Ultimate
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