Skip navigation
This discussion is archived

Brand new 27' iMac with monitor flaws????

3196 Views 10 Replies Latest reply: Dec 12, 2010 1:42 PM by QuickDraw RSS
QuickDraw Level 3 Level 3 (700 points)
Currently Being Moderated
Dec 5, 2010 7:28 AM
Just curious as to how others view this and what you would do. I have a couple of places on my monitor (barely noticeable, but there none the less) where it looks like the glass portion of it was scratched and/or pitted on the backside (one looks like a scratch and 1 other place looks like it could be a pixilation of some sort. Would any of you bother with getting another one considering that if/when you do, you have the chance of getting another one that is possibly worse? I'm a little undecided here. Thank you for any input you may have.
27" IMAC 2.8GHz Intel Core i5 - 750G WD My Book - 4G Ram - 80G iPod., Mac OS X (10.6.5), Sony VPCL116FX Intel Core 2 Quad 2.66GHz 6G Ram 64b Win7
  • babowa Level 7 Level 7 (22,015 points)
    Currently Being Moderated
    Dec 5, 2010 5:50 PM (in response to QuickDraw)
    I would certainly address this immediately; you didn't say when or where you purchased it - if it was from the online Apple store, contact them; if it was an Apple brick & mortar store, take it in. If it was from a reseller, you'll have to deal with them. In any case, I wouldn't wait more than 24 hours after purchase - you paid top dollar and you can expect a flawless machine. When I purchased my newest iMac, I had them open the package in the store to check the case, screen, etc. and then had them power it up to make sure there were no flaws on the display. I figured it would be much easier to return/exchange it on the spot if necessary. Everything was absolutely perfect, so I took it home.
    27" 3.2 GHz iMac i3, 12 GB RAM, 13" white early '09 MB,, Mac OS X (10.6.5), LaCie d2 DVDRW, 2 LaCie d2 Quadra ext HD , Wacom tablet, Epson Artisan 810
  • babowa Level 7 Level 7 (22,015 points)
    Currently Being Moderated
    Dec 6, 2010 8:53 AM (in response to QuickDraw)
    Good luck with Best Buy then - if you have time, post back with the results; it'd be interesting to learn how they handle it.
    27" 3.2 GHz iMac i3, 12 GB RAM, 13" white early '09 MB,, Mac OS X (10.6.5), LaCie d2 DVDRW, 2 LaCie d2 Quadra ext HD , Wacom tablet, Epson Artisan 810
  • kaotik78 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 9, 2010 4:00 AM (in response to QuickDraw)
    Do not wait to return this. When I bought my 27" iMac and got it home, I noticed 4 dead pixels immediately. I phoned the store up and they agreed to take it back for an exchange. When I did go back to exchange it, I had them unbox and test before I left. The replacement had dead pixels, the next one had a chip in the glass underneath the pane, and finally the last one was 100% without problems. It's not been a full year with mine yet and already now the screen exhibits blurry/grey pixels on the top which I had a tech come out and replace the LG screen inside, only to have the replacement have more dead pixels. For me personally 2k for a rig with display issues is not worth it. I wouldn't hesitate to exchange/return ASAP!
    imac 27 i5, Mac OS X (10.6.3)
  • babowa Level 7 Level 7 (22,015 points)
    Currently Being Moderated
    Dec 9, 2010 11:24 PM (in response to QuickDraw)
    Glad to hear that worked out to your satisfaction!
    27" 3.2 GHz iMac i3, 12 GB RAM, 13" white early '09 MB,, Mac OS X (10.6.5), LaCie d2 DVDRW, 2 LaCie d2 Quadra ext HD , Wacom tablet, Epson Artisan 810
  • babowa Level 7 Level 7 (22,015 points)
    Currently Being Moderated
    Dec 12, 2010 11:03 AM (in response to QuickDraw)
    Well, if you really want it, why don't you consider going about it the way I did: go to an Apple or Apple reseller (I mean a nothing-but-Mac store), buy it, and have them open the box and power it up (caveat: it will go through the initial setup immediately) - you would then see the screen, etc. and can make an immediate decision: take it home or return it.
    27" 3.2 GHz iMac i3, 12 GB RAM, 13" white early '09 MB,, Mac OS X (10.6.5), LaCie d2 DVDRW, 2 LaCie d2 Quadra ext HD , Wacom tablet, Epson Artisan 810

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.