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macbook pro core i7 high res anti-glare screen garbled graphics

88918 Views 351 Replies Latest reply: Jun 10, 2011 2:14 PM by le_garcon_typic RSS
  • ibutler8 Calculating status...
    As an anecdotal (and not even remotely close to final) assessment, an hour into Flash 10.2 beta with heavy use and there has been no sign of any of the previous problems, while allowing graphics switching, forcing intel and forcing nvidia. It seems that either upgrading to the beta or downgrading will at the very least drastically reduce the occurrence of the problem, and it may be that flash 10.1 was the cause of the corruption, regardless of it's immediate use when the problem occurs. Again, still testing this out, but preliminarily there seems to be three options for avoiding this problem in the short run:

    1. Turn off automatic graphics switching, forcing nvidia to be used (with the downside of power consumption when on battery).

    2. Downgrade flash to the previous stable release (as shown above) after uninstalling flash. (with the potential downside of security issues, though I am only repeating a concern voiced earlier in this thread).

    3 Upgrade flash to the beta 10.2 after uninstalling the current version of flash. (downside: still in beta thus theoretically less stable, if you consider this a downside).

    Hope this is at least marginally useful.

    Message was edited by: ibutler8
    Macbook Pro 2.66 i7, Mac OS X (10.6.5)
  • powerbook1701 Level 3 Level 3 (545 points)
    This is a really good summary!
    I think each is a "temp" solution, with the last being a possible fix once beta is out of beta (and issues still are not present). Downgrading is a security risk, but this depends on how you feel about the security risks of flash. Lastly, Apple felt the security was enough to include the latest flash player in the 10.6.5 update..

    Message was edited by: powerbook1701
    MBP 15-inch 2.66 GHz Intel Core i7 / 4GB SDRAM / AG Screen (Mid 2010), Mac OS X (10.6.5), iPhone 3GS (32GB), AEBS DB II (Late 2009), Apple Wired Keyboard/Mouse, ClamXav
  • jtonline Level 1 Level 1 (0 points)
    JiminSF wrote:
    {quote:title=Becko wrote:}
    This is the current solution so you won't need to sacrifice battery life:

    1. Download flash uninstaller and uninstall it

    http://kb2.adobe.com/cps/865/cpsid_86551.html#prob1=uninst,os=m10.6,

    2. Install the previous reliable flash version 10.0.45.2

    http://kb2.adobe.com/cps/142/tn_14266.html (157 MB folder)

    With this you can turn on "Automatic Graphic Switching" so you can save battery life and your graphics won't be garbled anymore.{quote}
    Unfortunately incorrect, IMHO. Some of us have experienced this problem totally without Flash - changing Flash versions may reduce it, but you are not going to convince me (or most others) that a machine that has not had Flash loaded into memory since power up and nonetheless exhibits this behavior playing a DVD in DVD Player is being corrupted by a non-running Flash somehow... the only workaround is to switch off integrated graphics IMHO.


    The Flash+Safari hypothesis has been repeatedly reproduced by members of this thread. Either discontinuing use of Safari, switching graphics, or removing/downgrading Flash.

    You seem to be the only user in the thread unable to reproduce so perhaps it is a different problem. I suggest you try logging a hardware fault with Apple Care as your issue is consistent and does not appear software/driver related.
    MacBook Pro 15" i7, Mac OS X (10.6.4)
  • Bluenote28 Calculating status...
    I found the solution....I am not using Safari, no more scrambled images. I switched to Firefox, no more issues. The scrambling problem was driving me nuts. I tried uninstalling flash, and reinstalling it, did not work. I just decided to not use Safari...have not had any more scrambling issues since then.
    It must then be a software problem.
    MacBookPro 15", Mac OS X (10.6.5), 2.66GHz Intel Core I7
  • MarkRHolbrook Level 1 Level 1 (135 points)
    Well it is not just safari... I make extensive use of VMWare fusion and one of the reasons I upgraded form a 17" core 2 duo to the 15" i7 was the ability to have 8gb of RAM which allows me to have a Windows 7 VM and a Windows XP VM running. I work as a programmer and this environment works wonderfully. Well the VMWare windows have as well shown the messed up display.

    I am also using spaces. I have 6 spaces and I regularly go between them. It is true this seems to happen most often on the intel graphics.

    I have also seen it in safari and I've done the flash steps mentioned here. Since I have not seen it in safari but I continue to see it in VMWare when I switch spaces.
    MacPro 2x2.88, 18gb, MBP17 2.6ghz, 4gb, 250g HD, iPod 60gb video, iPhone 3GS, Mac OS X (10.6), Upgraded and running Snow Kitty OS!
  • JiminSF Level 1 Level 1 (0 points)
    {quote:title=jtonline wrote:}The Flash+Safari hypothesis has been repeatedly reproduced by members of this thread. Either discontinuing use of Safari, switching graphics, or removing/downgrading Flash.

    You seem to be the only user in the thread unable to reproduce so perhaps it is a different problem. I suggest you try logging a hardware fault with Apple Care as your issue is consistent and does not appear software/driver related.{quote}

    The fact that folks show the symptom using Flash + Safari in no way demonstrates that this is the cause or the only circumstance in which it arises - it's just an extremely common use case, and as far as my being the only user showing it outside Safari/Flash, this is factually untrue, see, e.g., MarkRHolbrook's post below.
    MacBook Pro 2010 17" i7, Mac OS X (10.6.4), 8GB RAM/512 SSD
  • nazdog356 Calculating status...
    I've been having a similar issue with my new MBP i7 15 inch high res anti glare, except it affects the whole display screen and not just in safari, here's where I've started a new forum if you can relate to this issue. http://discussions.apple.com/thread.jspa?threadID=2674211&tstart=0

    my screen looks like this: http://tinypic.com/r/30nkyh3/7 , http://tinypic.com/r/1zovl2t/7 , http://tinypic.com/r/30nkyh3/7

    Message was edited by: nazdog356
    Macbook Pro i7 15 inch High Res, Mac OS X (10.6.5)
  • paulrobertwalker Calculating status...
    New MBP with GT 330. Used a little over one month with no issues. Today, while using Propellerheads Reason, I returned to the laptop in sleep mode and when it woke the entire screen was buzzy with artifacts. I closed Reason to no avail, and then tried to log off and back on to no avail. Rebooting sorted things out. Do I have to read the last 10 pages of this thread, or can someone tell me if I'm forced to return this to Apple? Thanks!
    MacBook Pro, Mac OS X (10.6.5), 2.66 GHz Intel Core i7 4 GB 1067 MHz DDR3 NVIDIA GeForce GT 330 SSD TS128BM
  • dave727 Calculating status...
    I've been following this thread for a while. It seems that Apple's current hardware diagnostics check out fine on MBPs with these problems, and there are stories of people who have swapped logic boards or full machines to find the same problem on the new machine. I have noticed that while I'll see the garbled screen initially when waking up from sleep, there's some forced redraw that gets rid of the initial problem. It seems like after updates to Safari and 10.6.5, Apple's engineers are possibly being more generous with buffer refreshes to mitigate some of the problems (resizing windows to smaller sizes also sometimes makes things readable again). Unlike some folks who think Flash is the problem, given the evidence of this happening in other programs, I'm of the opinion that this is likely something lower-level (drivers or hardware (perhaps overheating)). Why else would this seem to show up more often in i7 machines with high-res screens?
    MacBook Pro i7 high-res, Mac OS X (10.6.5)
  • jtonline Level 1 Level 1 (0 points)
    JiminSF wrote:
    {quote:title=jtonline wrote:}The Flash+Safari hypothesis has been repeatedly reproduced by members of this thread. Either discontinuing use of Safari, switching graphics, or removing/downgrading Flash.

    You seem to be the only user in the thread unable to reproduce so perhaps it is a different problem. I suggest you try logging a hardware fault with Apple Care as your issue is consistent and does not appear software/driver related.{quote}

    The fact that folks show the symptom using Flash + Safari in no way demonstrates that this is the cause or the only circumstance in which it arises - it's just an extremely common use case, and as far as my being the only user showing it outside Safari/Flash, this is factually untrue, see, e.g., MarkRHolbrook's post below.

    i agree that the issue is likely to be driver related, however the majority of users are able to reproduce the issue with safari + flash and resolve it (perhaps only temporarily) by discontinuing use of either or both or by downgrading.

    by your logic, your solution seems to be that everyone should either switch to discrete graphics or discontinue use of their mbp to resolve.

    how about contributing some test results, file a bug report, or if you think this is a hardware problem log a job with apple care instead of repeatedly complaining that safari or flash is not the root cause.
    MacBook Pro 15" i7, Mac OS X (10.6.4)
  • powerbook1701 Level 3 Level 3 (545 points)
    I just wish Apple or Adobe (if it turns out to be flash related) would acknowledge a "possible" issue.
    MBP 15-inch 2.66 GHz Intel Core i7 / 4GB SDRAM / AG Screen (Mid 2010), Mac OS X (10.6.5), iPhone 3GS (32GB), AEBS DB II (Late 2009), Apple Wired Keyboard/Mouse, ClamXav
  • 328iGuy Level 1 Level 1 (0 points)
    Exactly, they just need to resolve the issue at hand without workarounds.
    15" i7 MacBook Pro | 27" i7 iMac | 32GB iPhone 4, Mac OS X (10.6.5)
  • dave727 Level 1 Level 1 (0 points)
    To counter the arguments that this is a problem related to Flash 10.1, I've installed the Flash 10.2 beta and still see the same problems as before. In addition, I've also recently noticed them in Preview.app when viewing photos. This lends more evidence to my theory that the problem is either driver or hardware related.
    MacBook Pro i7 high-res, Mac OS X (10.6.5)
  • cjasonbr Calculating status...
    I've had the same problem with my 15" i7 2.8 w/ high res anti glare screen.

    I downloaded both the flash uninstaller and the flash 10.2 installer. Ran the uninstaller, then the 10.2 installer and restarted.

    That was yesterday afternoon and i haven't seen any garbled graphics yet since then. I think it fixed the problem because the graphics were getting garbled quite often before i changed flash.
    Mac Pro i7 2.8, Mac OS X (10.6.5)
  • cjasonbr Level 1 Level 1 (0 points)
    when i went to the flash website to download those files my graphics went haywire too from all the flash loading on the flash site. Worse than usual.

    This is the page "http://www.adobe.com/products/flash/"

    Now when i go there, and i just checked again, it works great.
    Mac Pro i7 2.8, Mac OS X (10.6.5)
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