Skip navigation

Frozen after 4.2.1 update

4376 Views 14 Replies Latest reply: Jan 4, 2011 11:21 AM by markbr71 RSS
janericster Level 1 Level 1 (5 points)
Currently Being Moderated
Nov 22, 2010 6:38 PM
Did the update...ATV2 rebooted at least 2 times, but now it is stuck on a graphic that shows the iTunes logo and a micro USB cable connecting to it.

First, I don't have such a cable. And since when do I need to connect the ATV2 to a computer running iTunes?

Obviously there is a bug in the 4.2.1 update patch and now my ATV2 is a paper weight.

Any ideas on how to fix this?
iMac 3.06 GHz; 8GB RAM; with 2nd 24" LED Cinema Display, Mac OS X (10.6.3)
  • vazandrew Level 6 Level 6 (13,095 points)
    Currently Being Moderated
    Nov 22, 2010 6:42 PM (in response to janericster)
    It's not a paper weight. Are you using wifi or ethernet? It was likely a wifi problem that resulted in the update not being applied correctly. It is rare but things happen. You will need to get a micro usb to usb adapter (you can find them fairly cheap online, or go to a local electronics store) and connect to iTunes. It will restore and download the update.

    FYI: I have the update downloading and it's working.
    iMac 2.8GHz 2GB RAM ATI Radeon HD 2600 Pro, Mac OS X (10.5.8), Apple TV 2G
  • tomlavelle Calculating status...
    Currently Being Moderated
    Nov 22, 2010 8:21 PM (in response to janericster)
    Same thing happened to me today, but I didn't ask for an update - the AppleTV woke up from sleep mode with it's light furiously blinking and the "insert USB cable" graphic displayed on the screen. A cable that wasn't packaged with the device I might add. It's a paperweight until I can figure out where to find a cable that will fit. Thanks for ruining my Thanksgiving holiday, Apple.
    Dell Lattitude E6410, Windows 7
  • zisper Calculating status...
    Currently Being Moderated
    Nov 22, 2010 9:37 PM (in response to janericster)
    I've got the same issue. I don't so much mind having to plug it in to recover from a botched update, but nothing else I own is using a micro usb connector so I haven't got a cable for it. I'm sure many other people are in the same situation.
    Very unhappy about this.
    Early 2009 MacBook, Mac OS X (10.6.5), Upgraded with: 320GB 7200RPM HD, 4GB 800MHz Memory
  • ditchjr Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 22, 2010 9:56 PM (in response to janericster)
    I have the same issue as well. It happened during the 2nd reboot from the update. Very disappointing I might add. Now I have to find a micro USB cable or adapter to update my ATV and it just sits there as a paperweight... Thanks Apple. And yes, I was updating through the wi-fi as well... not happy about this but will get it taken care of tomorrow I guess...
    Power PC G5 1.8Ghz, Mac OS X (10.4.9), MacBook Pro 2.2GHz OS X (10.5.2)
  • vazandrew Level 6 Level 6 (13,095 points)
    Currently Being Moderated
    Nov 23, 2010 1:00 PM (in response to janericster)
    They sell them online for very cheap. Big chains will always rip you off. It is a problem for some, but a lot of people were able to update with no issue.

    I'm glad you had success in the end.
    iMac 2.8GHz 2GB RAM ATI Radeon HD 2600 Pro, Mac OS X (10.5.8), Apple TV 2G
  • skyabove Calculating status...
    Currently Being Moderated
    Nov 23, 2010 10:26 PM (in response to vazandrew)
    Oh Boy, I just can't wait to go out and buy a micro USB cable. It would have probably been very hard for Apple to include one in the package. Think I will just take the POS back to the Apple store.
    Macbook Pro, Mac OS X (10.6.5)
  • rockytheactor Calculating status...
    Currently Being Moderated
    Nov 24, 2010 4:15 PM (in response to janericster)
    My DroidX microUSB cable worked find.
    Mac Pro, iMac 24", MacbookPro, iPad, Mac OS X (10.6.3)
  • ditchjr Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 7, 2010 4:06 PM (in response to ditchjr)
    I went and bought the Micro USB cable and that fixed it all no problem! Airplay works great with my iPhone 4 and my Macbook Pro! Woo Hoo!
    Power PC G5 1.8Ghz, Mac OS X (10.4.9), MacBook Pro 2.2GHz OS X (10.5.2)
  • tgibbs Level 1 Level 1 (70 points)
    Currently Being Moderated
    Dec 17, 2010 8:52 PM (in response to rockytheactor)
    Yes, the microUSB seems to be becoming the standard for smaller devices. It is also the cable for the Kindle. I have an adaptor that I paid about $3 for that converts a regular USB cable to micro.
    Cube, Mac Pro, MacBook Pro, Mac Mini, Mac OS X (10.5.7)
  • markbr71 Calculating status...
    Currently Being Moderated
    Jan 4, 2011 11:21 AM (in response to tgibbs)
    please can you tell me where to get the adapter from! thank you.
    Mac OS X (10.5.4)

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.