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Apple Bug ID# 8759784: EWS: Sent Items mailbox: no 'Bcc:' header

4827 Views 15 Replies Latest reply: Aug 21, 2013 11:01 AM by Ernie Stamper RSS
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Graham Perrin Level 2 Level 2 (240 points)
Currently Being Moderated
Dec 12, 2010 8:31 AM
Summary

Microsoft Exchange Server 2010:
Exchange Web Services (EWS): Sent Items mailbox:
no 'Bcc:' header in messages sent using Apple Mail 4.4 (1082)

*Steps to Reproduce*

1. with Exchange Server 2010

2. add an Exchange 2007 account to Mail

3. address a message To: someone, Bcc: someone else

4. send the message

5. select the Sent Items mailbox

6. select the sent message.

*Expected Results*

The Bcc: header

*Actual Results*

Data loss;
there is no Bcc: header, no trace of those recipients.

Notes

Comparison:
Entourage 2008, Web Services Edition version 13.0.8
does produce a Bcc: header when filing a copy of a sent message in the Sent Items mailbox.

*See also*

Apple Bug ID #8759659
Exchange Web Services (EWS): Sent Items mailbox: no 'From:' header
— an abridged version of that report appears at http://discussions.apple.com/messageview.jspa?messageID=12746362
Intel and PowerPC desktops and laptops, Intel and G4 Xserves, Xserve RAIDs, Mac OS X (10.6.5), Mac OS X 10.5.8 and 10.6.5, Mac OS X Server 10.5.8 and 10.6.5
  • lior Level 1 Level 1 (85 points)
    Currently Being Moderated
    Jan 13, 2011 8:51 AM (in response to Graham Perrin)
    Is there a fix for this bug??
    macbook pro, Mac OS X (10.6.6)
  • etresoft Level 7 Level 7 (23,915 points)
    Currently Being Moderated
    Jan 13, 2011 9:04 AM (in response to lior)
    lior wrote:
    Is there a fix for this bug??


    I can't reproduce either bug in 10.6.6.
    MacBook 2007 (white), Mac OS X (10.6.6), + iMac 27" + iPad + MacBook Pro
  • Uomoz2 Calculating status...

    Hi Graham, I've got the same configuration that you have and so I've the same problem. Did you get any solution about this issue?

     

    Thank you in advance.

    Tommaso

  • Ernie Stamper Level 8 Level 8 (37,455 points)

    Generally such things are dependent upon the SMTP and server, and not Mail.  I don't have any Exchange accounts, but for example, if I send with Bcc using my Gmail account, the Bcc header is only viewable in the Sent on the sending computer, but is not when viewed on another computer.  If resynced it will likely no longer be viewable on any computer -- I have previously confirmed this behavior with Gmail.

     

    However, with MobileMe IMAP and other IMAP I have it is available in the Sent.

     

    This is not the action of Mail, but of the particular server.

     

    Ernie

  • Cliff Peterson Calculating status...

    Any update to this issue?  I can see BCC in the Sent folder only for non-Exchange accounts.  I have three Exchange accounts (different servers and domains) and none will show the BCC list I used on an email.

     

    OSX 10.7.3

    Mail.app 5.2 (1257)

    Exchange 2007 & Exchange 2010

  • Tinsun Calculating status...

    This is certainly still a problem, of sorts. It has to do with Exchange connections, not IMAP/SMTP, so please refrain from commenting on that. The bcc field will be visible via OWS or Outlook, it's just Mail.app that doesn't see it correctly. It's just not there, not in the raw headers either. But other exchange clients can see it, even though it was sent via Mail.app. This has been reported since 2010, so it's not a new problem either.

     

    10.7.4

    Mail.app Version 5.2 (1278)

    Exchange 2010

  • walterfromhouston Level 1 Level 1 (0 points)

    How is it that a known bug like this can go on for 2 years and 2 versions of OS?  I'm running Mountain Lion and just switched from Exchange Server 2007 to 2010 and immediately lost my bcc's in sent mail.  Is there a way to elevate things in the known bug category?

  • Ian Allen Calculating status...

    i have 10.8, and gmail. 

     

    i can't see the BCCs on mail i sent out.  just the TO field. 

     

    i have set the Custom prefs.

     

    i have looked with "full headers", that's not the solution or the problem.

     

    why is this even a problem and it's been there forever.

     

    fix this please.

  • Ernie Stamper Level 8 Level 8 (37,455 points)

    It is not the Mail app determining this, but the Gmail SMTP.  I just tested with 10.8.4 and sending from Gmail, and the Bcc header is seen in the Sent folder on that sending computer.

     

    As stated in an earlier post it is not seen on another device, nor is it to bound with the Webmail interface to Gmail.

     

    It does not seem to be any failure of the Mail app.

     

    Ernie

  • Ian Allen Level 1 Level 1 (0 points)

    then how to fix.  i am using Mail on a Mac.  i don't use web interface for gmail or anything.

     

    no Bcc list in my Sent mail folderbox.

     

    thanks!

  • Ernie Stamper Level 8 Level 8 (37,455 points)

    There is no way to fix, so long as the Mailbox Behaviors are set to store Sent Mail on the server.  Once the Gmail server is again synced with, the Bcc header disappears.

     

    If you were to not care to have the Sent Mail folder stored only locally on the Mac, then I believe the Bcc would stay there.  But that defeats the benefit on an IMAP account.  If you were to have ever used Gmail in POP access, then it would have worked.

     

    Ernie

  • Ian Allen Level 1 Level 1 (0 points)

    and i just did the silly workaround where ya save the email as a Draft first then reopen it then send it out,

    AND THE BCC FIELD EXISTS JUST FOR THIS ONE EMAIL in my Sent box. 

     

    and what about the Bcc fields of all my other past emails?  are they getting lost?  are they in my old mail (archival 'base) or are they getting lost.  i am sending AND saving the mail all on my mac.. why is gmail 'causing' this..

     

    and.. most important:  HOW TO FIX THIS.  i want to see the Bcc in the mail i have Sent.

     

    the "save as Draft thing and reopen before sending each email" 'workaround' is not a solution..

     

    also, please: tell me briefly how to use forums to deal with such things as this.. how to 'reply' or where&how to submit my problem description. 

     

    sorry for any heatedness, part of it is that i don't know if i'm talking to anyone or not or what.. and, this prob has been around since 2008 (googling), though with microsoft mail involved.. not gmail until about 2011. 

     

    thanks, i just don't have any more lifetime to give to apple and microsoft and google being an unpaid beta tester..

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