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Serious printing issue after 10.6.5 update

45206 Views 108 Replies Latest reply: Jan 8, 2011 3:18 PM by mlblacy RSS
  • Jon Hitchcock Calculating status...
    Well it partially worked for me, I still can't print landscape from Acrobat (8.2.2) after replacing the pstops file.
    Intel G5, Mac OS X (10.6.5)
  • Gator001 Calculating status...
    Currently Being Moderated
    Dec 3, 2010 8:23 AM (in response to PanixP)
    As a graphic consultant, I installed the update for my clients only after deleting all cache files including font caches. I booted into safe mode and installed the update. The only problem they have is no duplex from Quark...Apple needs to come up with a fix installer as it is more than just the 'pstop' filter file.
    I can suggest a work-around and that is to convert the file to PDF and print it from Adobe Acrobat Pro.
    iMac-4 Core i7-8Gb-27", Mac OS X (10.6.5), iPod Touch 2nd Gen., iPad-16Gb.
  • Mick_2010 Calculating status...
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    Dec 3, 2010 10:34 AM (in response to gregk2)
    I updated 40 iMacs to 10.6.5 yesterday, today all users of these iMacs are complaining that they can't print Landscape from Photoshop. Check and yes there right. Can print Landscape from Preview and Pages ok, but not from Photoshop CS3, CS4 and CS5, Tomorrow i will Using Net Restore to image them back to 10.6.4 (lucky i didn't update all 200)
    Thanks Apple, like i don't have enough work to.
    iMac (Intel), Mac OS X (10.6.5)
  • mbprozilla Calculating status...
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    Dec 6, 2010 11:16 AM (in response to PanixP)
    Let's hear it for Auburn, AL! Thank you Gerrit, for posting that. Man, that sideways thing was driving me crazy! Your steps were easily followed, and it did fix the problem. (Illustrator CS5 was where I was experiencing the pain)

    Now, back to work I go!
    17" MacBook Pro, Mac OS X (10.6.5), 8 GB RAM, 500 GB SSD
  • COrtiz Calculating status...
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    Dec 6, 2010 12:56 PM (in response to PanixP)
    Steps in a nutshell; GUI version.

    Open Terminal and type or paste

    defaults write com.apple.Finder AppleShowAllFiles YES

    To take effect. Relaunch Finder.

    Using Finder go to the /usr/libexec/cups/filter/ directory. Drag and drop the replacement pstops file with the earlier 1.44 version. Note that 10.6.5 uses 1.45

    Now you need to fix permissions by running Disk Utility. Once finished, open Terminal and type or re run the command with the "NO" option.

    defaults write com.apple.Finder AppleShowAllFiles NO

    Relaunch Finder and printing will be restored to previous.

    Thanks to all for the suggestions.

    Message was edited by: COrtiz
    Mac Pro, Mac OS X (10.6.5)
  • Richard Spensley Calculating status...
    Currently Being Moderated
    Dec 7, 2010 2:12 AM (in response to PanixP)
    Just wanted to add my thanks to the contributors on this thread. I was having problems printing landscape & duplex with Acrobat X Pro on 10.6.5 and the restore pstops using Time Machine solution worked a treat. Thanks again
    Mac Pro 2,1 - 2 x quad-core Intel Xeon 3GHz, Mac OS X (10.6.5)
  • hys Calculating status...
    Currently Being Moderated
    Dec 9, 2010 4:01 AM (in response to PanixP)
    i hope this printing problem will be fix with the update to 10.6.6.
    Mac OS X (10.6.5)
  • tjgrayling Calculating status...
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    Dec 13, 2010 8:14 AM (in response to tjgrayling)
    Update--Thank you Gerrit! I tried option A to reinstall CUPS 1.4.4 but that broke my Indesign altogether--wanted me to reinstall the program. (also broke my pando calendar--didn't try the rest of my CS4 applications) Re-applied the 10.6.5 update and was back to normal, except that I still couldn't print landscape/duplex. Tried your fix again using option B which just replaced the pstops filter and that seems to have fixed the problem--I can now print my landscape files and duplex as before. I can open Word 2004 and 2008 (unlike hoomhom) and so far, everything seems to be peachy. The only thing I notice is that my printer icon stays open on the dock instead of closing automatically, but I can live with that. Thanks again for your help.
    27" imac, Mac OS X (10.6.5)
  • Gerrit DeWitt Level 4 Level 4 (3,900 points)
    Currently Being Moderated
    Dec 13, 2010 2:00 PM (in response to hoomhom)
    Yes, it might be related. I believe that the Microsoft Office 2004 applications are PowerPC-only, which means that they're running on an Intel-based Mac under Rosetta. For the cases where you're using Rosetta on 10.6 (and that PPC application needs to print), you'll need to change step 4(b) to include the PPC 32-bit binary like this:

    Change this:

    *sudo ./configure --with-archflags="-arch i386 -arch x86_64"*

    to:

    *sudo ./configure --with-archflags="-arch i386 -arch x86_64 -arch ppc"*
    Apple Certified System Administrator, License to Apple via Sec. 2.10. of Terms; CC 3.0/Attribution to Everyone Else
  • Gerrit DeWitt Level 4 Level 4 (3,900 points)
    Good note. The Apple-proprietary parts of CUPS are the handful of filters that are provided by Quartz. All of these filters start with "cg" in their names - for example, cgpdftopdf.

    Even if you configure and make (install) the CUPS source "over" your Apple-supplied one, you'll still keep the Apple-specific filters. However, you may want to back up your printer configuration (/etc/cups) beforehand if you've made extensive changes. Backing that up would also be advisable before an OS update, as it's likely to replace part of your previous CUPS configuration as well.
    Apple Certified System Administrator, License to Apple via Sec. 2.10. of Terms; CC 3.0/Attribution to Everyone Else
  • Gerrit DeWitt Level 4 Level 4 (3,900 points)
    Currently Being Moderated
    Dec 13, 2010 2:12 PM (in response to mbprozilla)
    Thanks! War Eagle!
    Apple Certified System Administrator, License to Apple via Sec. 2.10. of Terms; CC 3.0/Attribution to Everyone Else
  • kayla349 Calculating status...
    Dear Gerrit, you're the BOMB!!
    Thanks so much!
    YAY!!
    iMac, Mac OS X (10.6.5)
  • BoyHowdyDoo Level 2 Level 2 (380 points)
    Awesome. Just applied to my machines that connect to Canon IR C's. Great sleuthing. Users have been bugging me after updates.
    Mac Pro Xeon W3680, 5870, 15" MBP 2.8GHz, Mac OS X (10.6.5)
  • SteveDemy Calculating status...
    This knowledge base article gives me the impression there is a 2.5.3 version of the drivers available. Nothing found in Software Update. Does anyone know if these solve the problem we had with the 2.5.2 drivers, and where they may be found?
    MacBook Pro C2D, Mini Core Duo, MacBook Pro, Mac OS X (10.6.5)
  • BoyHowdyDoo Level 2 Level 2 (380 points)
    Currently Being Moderated
    Dec 15, 2010 5:45 PM (in response to SteveDemy)
    Not with my enterprise printers. Maybe with other commercial models using Post Script drivers. There is a model support link on the info page that will tell you what models are supported and/ or fixed.
    Mac Pro Xeon W3680, 5870, 15" MBP 2.8GHz, Mac OS X (10.6.5)
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