Arcade99

Q: HDMI Handshake problems every 20 - 30 minutes - Color Inversion Issue

Dear all,

I used the old ATV for a long time and never had problems with it. Yesterday my new ATV 2 arrived. The setup was very easy but after a few minutes a problem with HDMI Handshake occurred and repeats at least every 20-30 minutes:

I get a green screen for one or two seconds and then the picture appears again with some kind of inverted colors.

I use a Philips 40 inch 7664 LED LCD with the newest firmware installed.

Any idea what I could to to fix this issue?

Thanks

<Thread Title Amended by Host>

iMac (late 2009), Mac OS X (10.6.4)

Posted on Jan 5, 2011 5:57 AM

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Q: HDMI Handshake problems every 20 - 30 minutes - Color Inversion Issue

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  • by CesarOne,

    CesarOne CesarOne Dec 13, 2010 2:42 PM in response to Navi M.
    Level 1 (0 points)
    Dec 13, 2010 2:42 PM in response to Navi M.
    New Apple tv 2nd gen 1week old.
    Just the same problem: colours switching to almost-negatives every 5-10min and then back again to normal.
    Sony Bravia Tv, 48". Apple original HDMI cable
    Didn't have the some problem with the some appltv in another house where the internet connection is 4times slower.
    Big and diffuse problem needs quick response from Apple!
  • by kluman,

    kluman kluman Dec 14, 2010 12:28 AM in response to Arcade99
    Level 1 (0 points)
    Dec 14, 2010 12:28 AM in response to Arcade99
    I have philips 40PFL9704H/60 with newest firmware, apple tv 2gen with ios 4.1. The same problem.
    I have tried different HDMI cables and ports, but the problem still occurs.
    Hope Apple comes with a fix in 4.2

    Please Apple !!!!!!!!!!
  • by ttcobalt,

    ttcobalt ttcobalt Dec 14, 2010 4:07 AM in response to kluman
    Level 1 (0 points)
    Dec 14, 2010 4:07 AM in response to kluman
    Had similar colour problems with a Pioneer television and went into the HDMI setup for the nominated input (in my case input 4) and found that for some reason the input had set the video to 3 colours (automatically?) - I don't know but I changed the setting to automatically assess video and low and behold it now works fine
  • by jhahl,

    jhahl jhahl Dec 14, 2010 4:32 AM in response to Arcade99
    Level 1 (0 points)
    Dec 14, 2010 4:32 AM in response to Arcade99
    Same problem here with a brand new Sony Bravia: KDL-40EX402AEP. Default settings on the TV, Apple hdmi cable. If I change the source on the TV and then change it back the color issue dissapears for another 10-20 minutes or so. Have not updated firmware on TV, seems like a mess to do since it has no internet connection.
  • by Louiecypher,

    Louiecypher Louiecypher Dec 14, 2010 1:39 PM in response to Arcade99
    Level 1 (10 points)
    Dec 14, 2010 1:39 PM in response to Arcade99
    Just downloaded the software update (14th Dec'10). Holding my breath and crossing my fingers but no pink screen in fifteen minutes!
    Aaaaaaw, just as I typed that it went wrong again.
  • by Dugfrisk,

    Dugfrisk Dugfrisk Dec 14, 2010 2:08 PM in response to Louiecypher
    Level 1 (0 points)
    Dec 14, 2010 2:08 PM in response to Louiecypher
    Same here. Installed update but inverted colours after 10 minutes. Sony Bravia 26".
  • by steve_acp,

    steve_acp steve_acp Dec 14, 2010 2:59 PM in response to Dugfrisk
    Level 1 (0 points)
    Dec 14, 2010 2:59 PM in response to Dugfrisk
    Installed update, ran for 55 mins. Philips 9664.

    Does anyone know what this update is supposed to do?
  • by Abeghe,

    Abeghe Abeghe Dec 14, 2010 4:13 PM in response to Arcade99
    Level 1 (0 points)
    Dec 14, 2010 4:13 PM in response to Arcade99
    just updated atv with no results .... : sony KDL-32S5600 with the latest firmware update installed (M5.163).
    Apple please help!!! give us at least some sort of notice that you're aware of the issue and working on it!
  • by Massimo Briggi,

    Massimo Briggi Massimo Briggi Dec 14, 2010 11:09 PM in response to Arcade99
    Level 1 (0 points)
    Dec 14, 2010 11:09 PM in response to Arcade99
    Just update atv2 don't solve HDMI problems, very bad. My tv Sony Bravia KDL-37P5600
  • by Louiecypher,

    Louiecypher Louiecypher Dec 14, 2010 11:36 PM in response to steve_acp
    Level 1 (10 points)
    Dec 14, 2010 11:36 PM in response to steve_acp
    According to Apple's support documents, the 4.1.1 update addresses "an issue that causes some high-definition TVs to incorrectly display at 480p" and "an issue that may cause a movie or TV show to be re-downloaded."
    So nothing to do with our problem, then.
  • by SigveK,

    SigveK SigveK Dec 14, 2010 11:41 PM in response to Arcade99
    Level 1 (0 points)
    Dec 14, 2010 11:41 PM in response to Arcade99
    New TV (Sony KDL-40EX600) and a new Apple TV.
    My jaw dropped to the floor after less than 5 minutes use, when the inverted/greenish colors appeared.

    If I had found this thread before buying the ATV, I would not have bought it.
  • by CesarOne,

    CesarOne CesarOne Dec 15, 2010 12:24 AM in response to SigveK
    Level 1 (0 points)
    Dec 15, 2010 12:24 AM in response to SigveK
    As this is a forum in Apple site, I suppose someone from the staff following it. And, as the problem has already been reported by hundreds of users, I would expect a short message from them as "ok guys, we know we have a problem, we're working on it..."
    Does anyone know if something like this has been done?

    Must add that I also have a 1st gen apple tv since it came out and I've never had any sort of similar problems, so, even if I'm a MD and not an engeneer, it really seems a problem of HDMI interface.
  • by r_andy,

    r_andy r_andy Dec 15, 2010 1:16 AM in response to CesarOne
    Level 1 (0 points)
    Dec 15, 2010 1:16 AM in response to CesarOne
    Can anyone say that the handshake-problem appears only on certain tv-brands or on certain circumstances?
    Initially there were only philips-tv-problems, now there are more and more sony bravia problems...

    Does it appear only on new tv-models or also old ones?

    Does it appear also on LAN (cable connections) or only on WLAN-connections?
  • by Mats Liljedal,

    Mats Liljedal Mats Liljedal Dec 15, 2010 2:10 AM in response to r_andy
    Level 1 (0 points)
    Dec 15, 2010 2:10 AM in response to r_andy
    Hi r_andy,
    it appears on several brands (Philip, Sony, Sharp, Samsung, ViewSonic) and certain models of these brands. I know at least two lists of affected TV-sets on this thread (just scroll). Newer models seems to be more affected then older ones. LAN or WLAN doesn't matter, it appears with both connections. It's actually quite »funny« but the search for the reason of the issue and the trials to solve it starts at same point of this thread about every 14 days and it always ends the same. No solution. If you have got the time read the complete discussion and you will get the complete picture (and some garbage).
    As I see it it is an Apple problem, hard- or software and if it is a software problem ... strange they don't just solve it.
    I have posted a few things on this thread, posted feedbacks to Apple, talked to Apple support (general tec and Apple TV tec, Apple store) three times and finally sent my Apple TV back to Apple and believe me (i'm repeating myself) they don't know how to solve it and they don't have a time schedule on it.
    I'm waiting for Apple TV3.
  • by gitarzysta,

    gitarzysta gitarzysta Dec 15, 2010 2:57 AM in response to CesarOne
    Level 1 (0 points)
    Dec 15, 2010 2:57 AM in response to CesarOne
    CesarOne wrote:
    As this is a forum in Apple site, I suppose someone from the staff following it. And, as the problem has already been reported by hundreds of users, I would expect a short message from them as "ok guys, we know we have a problem, we're working on it..."
    Does anyone know if something like this has been done?



    Yes, Apple is aware of this, I posted their response here in the forum but Apple moderated it (reason: it was supposed to be a private email to myself only).
    I simply submitted the bug to Apple: https://bugreport.apple.com/

    After a few days they responded and acknowledged the issue.
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