Arcade99

Q: HDMI Handshake problems every 20 - 30 minutes - Color Inversion Issue

Dear all,

I used the old ATV for a long time and never had problems with it. Yesterday my new ATV 2 arrived. The setup was very easy but after a few minutes a problem with HDMI Handshake occurred and repeats at least every 20-30 minutes:

I get a green screen for one or two seconds and then the picture appears again with some kind of inverted colors.

I use a Philips 40 inch 7664 LED LCD with the newest firmware installed.

Any idea what I could to to fix this issue?

Thanks

<Thread Title Amended by Host>

iMac (late 2009), Mac OS X (10.6.4)

Posted on Jan 5, 2011 5:57 AM

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Q: HDMI Handshake problems every 20 - 30 minutes - Color Inversion Issue

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  • by r_s_r,

    r_s_r r_s_r Dec 15, 2010 3:02 AM in response to Louiecypher
    Level 1 (0 points)
    Dec 15, 2010 3:02 AM in response to Louiecypher
    Alas the intermittent inverted colour problem persists... I am beginning to wonder if a solution to this problem is within Apple's grasp
  • by Jon Miles,

    Jon Miles Jon Miles Dec 15, 2010 3:03 AM in response to gitarzysta
    Level 1 (0 points)
    Dec 15, 2010 3:03 AM in response to gitarzysta
    There has been an update to ATV released today.

    Downloaded and installed, been fine for around 15 minutes, fingers crossed.
  • by KeithJenner,

    KeithJenner KeithJenner Dec 15, 2010 3:12 AM in response to Jon Miles
    Level 4 (1,020 points)
    Dec 15, 2010 3:12 AM in response to Jon Miles
    Jon, just read the last page.
  • by r_andy,

    r_andy r_andy Dec 15, 2010 3:39 AM in response to KeithJenner
    Level 1 (0 points)
    Dec 15, 2010 3:39 AM in response to KeithJenner
    Do you think it does help if we make a List (maybe in a new thread) where we collect important facts about the circumstances where the apple-tv's work or doesn't work?
    There are some users (hopefully the most part) that haven't problems with the device. For example ttcobalt wrote that he had similar colour problems. He went into the HDMI setup for the nominated input and found that for some reason the input had set the video to 3 colours. Changing the setting to automatically, now it seems to work.

    So maybe we could make a list:

    Device: AppleTV
    Firmware: ...
    TV Brand: ...
    Model: ...
    Handshake-Problem: Yes/No
    LAN/WLAN: ...
    Digital Audio ON/OFF: ...
    Country:
    hdmi i/o settings on TV:
    hdmi i/o settings on ATV:

    ecc...

    could this maybe help?

    Message was edited by: r_andy
  • by maaboe,

    maaboe maaboe Dec 15, 2010 4:03 AM in response to Arcade99
    Level 1 (0 points)
    Dec 15, 2010 4:03 AM in response to Arcade99
    Count me in. I'm having the same problems with my aTV (2nd G) and my Philips TV. I upgraded the TV to the latest firmware yesterday and I've just upgraded the aTV to 4.1.1 but unfortunately the problem persists.

    I'm really hoping Apple solves this issue soon because the only device I've ever experienced having problems with my TV is my Apple TV. A number of DVD- and Bluray-players all worked without a glitch.
  • by Mats Liljedal,

    Mats Liljedal Mats Liljedal Dec 15, 2010 5:08 AM in response to r_andy
    Level 1 (0 points)
    Dec 15, 2010 5:08 AM in response to r_andy
    Ofcourse the list would be helpful. For Apple, if they are working on it. It has already been said from others, send your comments and data to: http://www.apple.com/feedback/appletv.html
    call Apple, talk to people, spread the message: _+Apple go fix it!+_
  • by swiss_dom,

    swiss_dom swiss_dom Dec 15, 2010 9:43 AM in response to r_andy
    Level 1 (0 points)
    Dec 15, 2010 9:43 AM in response to r_andy
    why doing a list...they even don't answer the thread! really bad behavior...apple! i thought about to send back but i mind the time and circumstances...!! grrrrr

    i just tested it on my second tv, it's a philips 42PFL7404H almost 2 year old with no update on tv. just after connecting - green/red inverted.

    My master tv is a Sony... worse luck!
  • by Sterni_2010,

    Sterni_2010 Sterni_2010 Dec 15, 2010 12:12 PM in response to r_s_r
    Level 1 (0 points)
    Dec 15, 2010 12:12 PM in response to r_s_r
    .. the same problem after update 4.1.1.

    Bad job!
  • by CesarOne,

    CesarOne CesarOne Dec 15, 2010 2:06 PM in response to rainy82
    Level 1 (0 points)
    Dec 15, 2010 2:06 PM in response to rainy82
    That's what I also tried: unplug the digital audio but the problem didn't solve.
    Tonite I upgraded software on apple tv.
    Some problem with photos streamed from my macbook but not during one hours' rented film watching.
    That's quite strange, isn't it?
  • by dadudeness,

    dadudeness dadudeness Dec 16, 2010 1:34 AM in response to r_andy
    Level 1 (0 points)
    Dec 16, 2010 1:34 AM in response to r_andy
    Although it's absolutely clear by the fact 4.1.1 just didn't address this issue, just for the sake of completeness:

    It didn't fix my colour issue either.

    Still most recent TV-sets firmware (M8.722 I think)
    Sony KDL-32ex402
    ATV2 4.1.1 connected via wifi to Apple Airport extreme
    Optical out disabled
    Color inversion issue every 2-40mins.
  • by decsramble,

    decsramble decsramble Dec 16, 2010 2:29 AM in response to Arcade99
    Level 1 (0 points)
    Dec 16, 2010 2:29 AM in response to Arcade99
    I had been hoping Apple would fix the Apple TV with the next software release but it appears they haven't been too concerned about Philips and Sony TV users who cant use the device for more than 20 minutes. They seem to have prioritized other problems like for people who CAN use the Apple TV but get a lower resolution than they would like. That is two software updates with no fix for those of us who CANT use it.

    The only glimmer of hope I see is that Apple have put out 2 updates in a short amount of time so hopefully they will eventually fix this problem as well.
  • by KeithJenner,

    KeithJenner KeithJenner Dec 16, 2010 2:48 AM in response to decsramble
    Level 4 (1,020 points)
    Dec 16, 2010 2:48 AM in response to decsramble
    There is no evidence that Apple are prioritising other issues.

    Not all problems take the same time to resolve.

    From the reports that people have given from talking to support, they do appear to be taking it seriously, but it looks like they are struggling to find a solution.

    Are you suggesting that they should hold back other easier fixes until this one is resolved?
  • by harrykausl,

    harrykausl harrykausl Dec 16, 2010 3:53 AM in response to KeithJenner
    Level 1 (0 points)
    Dec 16, 2010 3:53 AM in response to KeithJenner
    Hello,
    I'd like to buy a apple-tv. Did anybody test it as working in combination with a Philips TV 47PFL9732. I phoned to Philips and they told me, that with this old TV they don't know any problems. Can anybod confirm this, before I buy. Thanks a lot.
  • by dwagner1270,

    dwagner1270 dwagner1270 Dec 16, 2010 3:56 AM in response to harrykausl
    Level 1 (0 points)
    Dec 16, 2010 3:56 AM in response to harrykausl
    As it is a Philips TV you are most likely to see the problem on that TV.
  • by harrykausl,

    harrykausl harrykausl Dec 16, 2010 4:03 AM in response to dwagner1270
    Level 1 (0 points)
    Dec 16, 2010 4:03 AM in response to dwagner1270
    But it's a elder TV, therfore if someone has testet it, please respond, thanks
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