663107 Views 1,939 Replies Latest reply: Apr 13, 2014 10:39 PM by Chris CA Branched to a new discussion.
Currently Being ModeratedNov 28, 2010 3:49 PM (in response to stereocourier)It sounds like Apple customer service comes though again.
Your password is changed, credit restored.
Glad it turned out.powerbook g4, iMac 20, Mac OS X (10.6.4), Time Capsule, iphone 3gs, iphone 4, ipod, ipod touch
Currently Being ModeratedNov 28, 2010 4:08 PM (in response to stereocourier)Oddly enough the same EXACT thing just happened to me also on 11/28 remainder of a iTunes giftcard balance used for music purchases (2 albums) that were not mine, same thing my City, State, Zip changed to Towson, MD. Credit card info wiped out etc.???
I've contacted Apple, awaiting a response...iMac, MacBook, Mac OS X (10.5.8)
Currently Being ModeratedNov 29, 2010 7:22 AM (in response to stereocourier)Same thing here. Same address and everything. They used $15 of a credit and wiped out my credit card. Apple is refunding the money, but reluctantly. I think I will avoid using my credit card with my account from now on and just purchase gift cards instead.iOS 4
Currently Being ModeratedNov 29, 2010 10:36 AM (in response to stereocourier)You don't mention if you store your password. I don't - I have to enter my password for each purchase session.
MJMBP 2.66/4/500 - iTunes 10 - TV - iPhone 3GS 32 gig, Mac OS X (10.6.4), iPod Touch 32 - iPod Photo 60 gig - iPod 2nd gen 20 gig - Blue Shuffle
Currently Being ModeratedDec 2, 2010 3:35 PM (in response to stereocourier)The exact same thing just happened to me with the order occurring on December 1st, with the same Towson MD zip code put in. Luckily I did not have a credit card connected to the account, so it only used $20.50 in gift card credit. I have e-mailed Apple and am waiting for a response.MacBook Pro 2.53 Ghz, Mac OS X (10.6.5)
Currently Being ModeratedDec 6, 2010 7:54 AM (in response to elcarmean)Hi
Same thing has happened to me - $42 worth of credit from a gift card wiped out, and address changed to 1905 60th Place, Towson, MD, 21286-7840 with phone number (365) 8542658
I have deauthorised all computers on my itunes account (there were 5 authorised - only ever had 4 before I THINK) and changed my password.
Emailed Apple - waiting for a response.
Why would hackers bother changing the postal address? Strange.
Currently Being ModeratedDec 6, 2010 8:00 AM (in response to kingstonza)Well - did you call the folks and see if they were the ones?
Would be interesting if it was them or was it a prank (sick one at that) - You can't fix stupid.
MJMBP 2.66/4/500 - iTunes 10 - TV - iPhone 3GS 32 gig, Mac OS X (10.6.5), iPod Touch 32 - iPod Photo 60 gig - iPod 2nd gen 20 gig - Blue Shuffle
Currently Being ModeratedDec 6, 2010 8:05 AM (in response to Mike Johnson12)Just gone back through past purchases and see that there was another purchase about 2 weeks ago - $35 worth of credit. Didn't notice at the time (just lost track of how much credit I had!)
Guess Apple will only refund one. As my dad says "you can write that money on your bum and take a bath"....
Currently Being ModeratedDec 18, 2010 1:22 AM (in response to kingstonza)Ditto for me. Recieved an email yesterday telling me that the name and credit card had been changed on my account, and now the account is empty with a load of apps that I have never purchased! I wait the reply from apple to my email!Toshiba, Windows 7
Currently Being ModeratedDec 18, 2010 6:55 AM (in response to stereocourier)This very same thing happened to me yesterday, had $40 wiped out from a gift card balance. Address changed to the same Towson MD one. Waiting now for Apple to respond to my email.iOS 4
Currently Being ModeratedDec 18, 2010 7:52 PM (in response to mattyk72)Same thing happened to me in last three days. Got an email from apple saying my credit card info changed, which was weird. It actually was deleted from my account. Then 4 apps were purchased using $10 credit that I had. I notified apple, they refunded, and now the itunes store says I can't use my credit card. No Towson address change, though.
Currently Being ModeratedDec 20, 2010 4:02 PM (in response to stereocourier)Had very similar thing too. Got £25 giftcard. Added it to my account but hadn't spent it. Couple of days later I get an email saying my Name and Credit Card details had been changed, and two receipts for £11.99 in app purchases that certainly were not mine. Credit Card details were wiped, and I became a Mr instead of a Ms.
iTunes support were very helpful in giving me my money back, but I feel Apple are ignoring the bigger picture, that there is a massive scam going on and they need to do something about it fast. How many people are going to load giftcards on Christmas day and see them disappear?
Currently Being ModeratedDec 22, 2010 9:30 AM (in response to stereocourier)+1 for me. They wiped out $30.98 of iTunes gift card credit and changed the city/state to Towson, MD. I did have a credit card associated with my iTunes account, but lucky for me it was somehow removed from the account so no fraudulent CC charges occurred.
Those gift cards were birthday presents... What soulless creature steals BIRTHDAY PRESENTS!!?!?! That's just as bad as punching Santa Claus in the face.
An incredibly nice Apple customer support agent is helping me out now.MacBook Pro, Mac OS X (10.6.5)
Currently Being ModeratedDec 22, 2010 3:17 PM (in response to stereocourier)add me to the list. While on holiday I got an email from Apple that the creditcard info on my iTunes account had changed. Could not respond since the wifi signal was poor/stopped working. When I came online again the next day `I received two mails with a purchase receipt for two apps each, totalling €27.46 , thus leaving €0,28 in my account. I do not have an IPhone nor iPad and I never bought an app. Luckily the creditcard I used for opening the account does not work anymore, so this was all they got.
I contacted Apple and they responded very quickly. They closed the account and will refund the €27.46 the next days. So that is good.
What is remarkable is that the purchase receipts show 3 out of the 4 apps to be developed by a certain "bin mao", the another one by "yu gao|1091937977". Certainly no coincidence.
Looks like this could be a way to get the apps in the top-charts or to write positive reviews? Unfortunately after Apple blocked my account I could not write a review anymore, to let the punters know that this is a fraud that works through compromised accounts.
If Apple wants to do anything about this theft they should go after the developers that use this fraud to get their apps rated. Apart from that I am very happy with the way Apple handed the situation, giving me a refund rightaway.MBP, Mac OS X (10.6.5)
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