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Passcode Lock

1880 Views 4 Replies Latest reply: Dec 20, 2010 11:14 AM by Allan Sampson RSS
hcharest7698@yahoo. Calculating status...
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Oct 6, 2010 1:09 PM
I just synced my iphone 3GS and now it is making me add a passcode with some complex characters to unlock the phone. I can't turn the passcode lock off! This is ridiculous!
3GS, Windows 7
  • Allan Sampson Level 10 Level 10 (122,145 points)
    Currently Being Moderated
    Oct 6, 2010 1:41 PM (in response to hcharest7698@yahoo.)
    What is making you add a passcode - with what?

    The iPhone's Passcode Lock feature - the chosen passcode entry is not included with the iPhone's backup and is not included with the iTunes sync process and syncing cannot cause this - not with the iPhone's Passcode Lock feature.

    Did you recently begin accessing a company Exchange account with your iPhone?

    Message was edited by: Allan Sampson
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.6.4),  iPod w/Video 30GB,  iPhone 4 32GB
  • BobCov Calculating status...
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    Dec 20, 2010 10:49 AM (in response to Allan Sampson)
    Hi, Alan
    I backed up 4.0.2 in iTunes 9x, upgraded firmware to 4.1 in 10.1 and restored using 10.1 and I too can no longer access my phone because it does not accept the passcode.
    Before the restore, the iPhone 3g was stock with the default sounds and so on. I added my normal passcode and then I did the restore and after that, I had all of my previous backgrounds, but I could not unlock the phone.
    Any thoughts would be appreciated.
    PC, Windows XP Pro
  • Allan Sampson Level 10 Level 10 (122,145 points)
    Currently Being Moderated
    Dec 20, 2010 11:14 AM (in response to BobCov)
    The Passcode Lock is not included with your iPhone's backup. After restoring your iPhone with iTunes from your iPhone's backup, if you had the Passcode Lock feature enabled, you must re-enable the Passcode Lock feature after doing so.

    Are you accessing a company Exchange account with your iPhone?
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.6.5),  iPod w/Video 30GB,  iPhone 4 32GB
  • DaVBMan Level 6 Level 6 (9,265 points)
    Currently Being Moderated
    Dec 20, 2010 11:16 AM (in response to hcharest7698@yahoo.)
    The reason they are asking if you are checking an Exchange account is because if so, the Exchange server can push a policy that requires complex passcode and forces you to use one because they (your company) doesn't want their corporate email to get accessed if you ever lose your phone.
    Windows XP Pro, 3 iPhones in Household | AppleTV

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