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iTunes store temporarily unavailable?

225165 Views 286 Replies Latest reply: Jan 21, 2014 11:40 AM by umhassan_ali RSS
  • imagine engine Level 2 Level 2 (235 points)
    Currently Being Moderated
    Dec 24, 2010 9:36 AM (in response to hypergenesb)
    Apple iTunes Support got back to me yesterday stating they believe it's an issue with MobileMe and not iTunes. I have been bounced to MobileMe support who I'm waiting on a response. In my case I can sign into iTunes with my own account (main MobileMe address in family pack) but I can't get iTunes to accept the sub-accounts used by my family members. Each time it ask to review and confirm their account information but then pops up a window stating "your request cannot be processed at this time. Please try again later". Their iPhone 4 which they'll open for Christmas tomorrow will work to make calls but they won't be able to download anything from the iTunes music app or from the App Store app. This in essence makes both iPhone 4 regular cellphones instead of smartphones. As a long time Apple customer who uses their products for both business and personal use I'm not impressed.
    MacBook Pro, Mac Pro, Mac OS X (10.6.4), Studio: Maya, Mudbox, FCS, Unity3D, Time Capsule, iPhone 4.
  • DonnyGT3 Calculating status...
    Currently Being Moderated
    Dec 24, 2010 11:47 PM (in response to abigail88)
    I can't seem to access the itunes store in any form on itunes since I downloaded this morning. My internet connection is perfectly fine, but all it is "iTunes Store" on the screen and it shows the loading bar, but no progress. I had no problem with this in the previous version, but for some reason, it refuses to open up.
    Windows Vista
  • passer0 Calculating status...
    Currently Being Moderated
    Dec 24, 2010 11:57 PM (in response to abigail88)
    would this http://discussions.apple.com/thread.jspa?threadID=2694356&stqc=true have something to do with all this?? im very annoyed right now
    Windows XP
  • czachry Calculating status...
    Currently Being Moderated
    Dec 27, 2010 2:12 PM (in response to abigail88)
    I received a new Ipod Touch Model MC544LL for Christmas. Itunes Version 8.2.0.23 would not allow it to sync so I upgraded cautiously to 10.1.1.4. Before upgrading I uninstalled ITunes 8.2.0.23, Quicktime Player, Apple Mobile Device Support, and Bonjour as recommended by Apple. Further I deleted all Apple and Itunes files and folders EXCEPT those in the "My Music" folder. I cleaned the registry using Easy Cleaner and then rebooted and installed 10.1.1.4. I think Apple finally cured their store access issue with this version of Itunes. About time!!! Further it now automatically ejects my Ipods after each sync as it formally did. The only thing it did not cure was syncing all my podcasts to my old Ipod Classic but it does sync all of them to the new Ipod Touch. I think the issue is the Classic does not support HD podcasts. The new 10.1.1.4 version of Itunes asks if you want to only use the SD versions of podcasts and my guess that is the reason they are asking that question. I don't know whether all the producers of the podcasts provide both video versions.

    The Ipod Touch is really nice. I would have got that thing years ago if I had understood everything it will do. Like a mini Ipad.
    Averatec AV3715-EH1, Windows XP
  • ProjeKtRed Calculating status...
    Currently Being Moderated
    Dec 27, 2010 7:07 PM (in response to spiring)
    I can't even down load the latest version version. I think my operating system is too old, I don;t even know what have. All I know is I got my MacBook Pro in 2007. And I just got an iPad and trying to connect to iTunes and it's saying:

    We could not complete your iTunes store request. iTunes Store is temporarily unavailable. Please try again later. It's already been over 24 hours.
    MacBook Pro, don't know what operating system
  • imagine engine Level 2 Level 2 (235 points)
    Currently Being Moderated
    Dec 28, 2010 9:19 AM (in response to abigail88)
    I figured out a work around which finally allowed iTunes to accept the MobileMe family sub-accounts. These are the steps I took.

    1. Log into MobileMe https://auth.me.com/ using the main MobileMe address.
    2. Delete each sub-account in MobileMe.
    3. When setting up the same sub-account in MobileMe ensure to choose the option to recover the email address. DOB is to be the DOB of each user, not the main account user.
    4. Sign in each user sub-account in iTunes. When it ask you to review enter the credentials of each user (DOB, App Store gift card or credit card, billing address, telephone number).
    5. You should see a confirmation page displayed in iTunes indicating the sub-account is now registered in iTunes.

    The error I previously had seen in iTunes appears to only impact sub-accounts in the MobileMe family pack. iTunes and MobileMe are not communicating the information properly to each other causing the error "Your request is temporarily unable to be processed, Please try again later". This is seen when clicking confirm on the billing page in iTunes when it ask the user to review their information after signing into iTunes. Previous to deleting the sub-accounts in MobileMe then recovering them I would get this error in iTunes no matter if I used the user credentials or my own.
    MacBook Pro, Mac Pro, Mac OS X (10.6.4), Studio: Maya, Mudbox, FCS, Unity3D, Time Capsule, iPhone 4, Apple TV.
  • reducks Calculating status...
    Currently Being Moderated
    Dec 28, 2010 10:37 PM (in response to abigail88)
    Here's my problem.

    I was using iTunes 10. I've always updated my iTunes whenever there was an update, but frankly, I got tired of iTunes always being so **** slow. So I downgraded to iTunes 7.

    Ever since I've uninstalled everything from iTunes 10 + QuickTime, I haven't been able to connect to the store at all. I've installed Kaspersky Internet Security 2011, couldn't connect. I've shut Kaspersky down, still didn't connect.

    So in iTunes I did the Diagnostic Tests and everything passed, no problems at all. I've done the flushDNS command which completed, still won't connect. I keep getting the same error message:

    "The iTunes store is temporarily unavailable. Please try again later."

    And I've contacted Apple and all they've said to do was post here. So can anyone help me?
    Acer, Windows XP
  • stupidlogin Calculating status...
    Currently Being Moderated
    Dec 28, 2010 11:09 PM (in response to abigail88)
    I was...but I just ignored the "can't access itunes store" message and put what I wanted in the search box anyway....and I was in!!
    acer, Windows Vista, er
  • bru2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 29, 2010 4:15 PM (in response to abigail88)
    I was having this issue and posted early on in this thread. I say was because during this my computer blew up and when I got my new one and installed iTunes (v10 vs v8 on the old 'puter) iTunes store works just fine. Still getting used to v10 and since it's a different computer who knows if it would have solved it on the old one but moving to the current iTunes worked.
  • prettybatty07 Calculating status...
    Currently Being Moderated
    Dec 30, 2010 4:52 AM (in response to Cous437)
    How on Earth did you get Tech Support on the phone!?! I am currently in a very slow email correspondence with Tech Support, and I can't seem to make them understand my problem. I want to call a real person and talk to them. Where is the number? Thx!!
    Windows Vista
  • czachry Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 30, 2010 9:37 AM (in response to abigail88)
    Support at Apple does not mean "Tech Support". These chat people at Apple are useless for tech matters. They simply send you templet solutions that do not solve your problem most of the time. They would save themselves a lot of heartburn if they would answer some of the questions on this forum. I got more answers on other forums. Installing ITunes 10.1.1.4 solved most of my issues mentioned earlier but I don't think Apple will ever admit they had problems with their previous ITunes versions. You should not have pay for a phone call to solve these problems. They have beautifully designed products BUT their support is really bad. Took two months to solve this problem for me. ITunes 10.1.0 54 had the problem.
    Averatec AV3715-EH1, Windows XP
  • kristee Calculating status...
    Currently Being Moderated
    Dec 30, 2010 1:09 PM (in response to abigail88)
    I am also very annoyed with my itunes. I never had this problem with the older version of itunes. Now the itunes store never loads and it says that I'm not connected to the internet yet I am. I have tried emailing the support for itunes and they are pretty much useless. I had already tried the suggestions in the support area and the person who responded from Itunes pretty much just copied and pasted the article. I have all these itune gift cards and I want to update my ipod. If anyone figures out how to fix this problem please post it
    Windows 7
  • Mista2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 21, 2011 6:44 PM (in response to abigail88)
    My setup is Mac Mini, OS X 10.6.6 iTunes 10.1.1 (4)
    My internet connection is fine, I am posting here after all, and my wife is on a VoIP call too. I can browse the store, play previews of videos and songs, but cant sign in to download anything. Just tells me to check my internet connection, as if there could never be a problem at Apple. Oh well, just downloaded elsewhere instead. Your loss Apple.
    Mac Mini and Linux at home, WinXP at work
  • ThisWorked4Me Calculating status...
    Currently Being Moderated
    Feb 28, 2011 1:38 PM (in response to Mista2)
    This workaround worked for me.
    I am getting the same error as the rest of you now for the last 6 months and find i can access the Itunes Store by simply clicking on the Podcasts link, under Library on the left hand toolbar. This presents me a black page but no error. Then i click the Podcasts Directory link at the bottom right, and the Store homepage loads up.
    If it helps i am running Itunes version 8.2.20.
    Hope it helps.
    Windows XP
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