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Airport Extreme won't restart

10183 Views 22 Replies Latest reply: Dec 4, 2011 11:07 PM by A H1 RSS
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sjbaird Calculating status...
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Dec 19, 2010 11:43 AM
Having problems with my airport extreme since installing Airport Utility 5.5.2 and firmware 7.5.2. I can't change any of the settings since the updates. I can find the Airport Express, go to manual setup, and change the settings, but when I tell it to update, the Airport never restarts. It does cause the network to go down, but you wouldn't know it from looking at the Airport- it just sits there with the green light on, like nothing has happened. However, the network no longer works. I have to manually unplug the Airport and plug it back in. When I do this, however, it's back to the old settings, not the updated settings. Any thoughts? I've tried using Airport Utility on two different computers, to make sure it wasn't a computer-specific problem, and no luck.
MB Pro, PowerMac G5, intel iMac, G4 CUBE, Mac OS X (10.6.5)
  • Lumsden Calculating status...
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    Dec 25, 2010 12:33 PM (in response to sjbaird)
    I am experiencing exactly the same problem. I am on OSX 10.6.5; Airport Extreme firmware 7.5.2 and AirPort Utility 5.5.2 (552.11). I recently updated the firmware in the Airport Extreme. My son got an iPod Touch for Christmas, which I need to add to my MAC address filter. I can add it, but when I update the Airport Extreme, it stops working like it is rebooting, the green light continues to blink, and it never comes back. If I power cycle it, it boots and functions just as it was, but without the updated configuration.
    Macbook Pro, Mac OS X (10.6.5), AirPort Utility 5.5.2 (552.11)/Airport Extreme 7.5.2
  • lpartain Calculating status...
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    Dec 25, 2010 2:41 PM (in response to Lumsden)
    I am experiencing exactly the same thing. Got a new Kindle for Christmas, today, when trying to add it to my MAC address list, the airport extreme won't update. It restarts like it is updating, then won't come back up. My Mac says it can't find the device. I am directly connected with this computer. I have to unplug it to restart it and have it com back up, which it does without the setting changes I have made. Can't add my kindle to my network this way.
    Mac Pro, Mac OS X (10.6.5)
  • Bob Timmons Level 9 Level 9 (75,470 points)
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    Dec 25, 2010 2:53 PM (in response to Lumsden)
    My neighbor had the same problem yesterday.

    We solved it by performing a factory default reset on the AirPort and then reconfiguring the device again. It's a hassle to have to manually input all the settings, but everything is working just fine. Might be worth a try.

    The other option is to to rollback the firmware to the previous version and then try to add the new device to the Access List.
    MacBook Pro, iMac, Mac OS X (10.6.5), Time Capsule, AirPort Extreme, AirPort Express, iPhone
  • wifiguru Level 2 Level 2 (230 points)
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    Dec 26, 2010 2:00 AM (in response to sjbaird)
    Reset it to factory defaults and then try. ( Reset it by pressing the reset button, not by using AU.)
    Mac OS X (10.6.4), 11"/13" MBA, 13"/15" 2010 MBP, All iOS devices
  • DoktorFaust Calculating status...
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    Dec 26, 2010 1:14 PM (in response to sjbaird)
    I had the exact same issue with firmware 7.5.2, but was unable to solve the problem after multiple factory resets. Instead, I had to downgrade the firmware to version 7.4.2 and now everything works well again.

    Downgrading to 7.4.2 was quite easy. It turns out you can just select 'Upload Firmware…' from the Base Station menu and choose which firmware you want to upload. Of course, even doing this it wouldn't restart on its own (as that seems to be the primary bug), so I still had to power cycle to get it to restart. Everything is working beautifully again with 7.4.2 running and I can add the MAC address of my shiny new AppleTV.

    Jeffrey
    Dual Band Base Station
  • naql Calculating status...
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    Dec 28, 2010 10:39 PM (in response to DoktorFaust)
    Exactly the same problem here with an Airport Extreme 802.11n. But, how to download the 7.4.2 firmware? I see it listed on the apple support page and there is a download button, but that button just leads to an article(Old Article: 305301). I have many MAC entries in my timed access control tables and I sure don't want to reset it back to factory state.
    MBP 17, Mac OS X (10.5)
  • Christopher Rogers3 Calculating status...
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    Dec 29, 2010 1:59 AM (in response to naql)
    I suggest you do a backup of your configuration file by opening the problematic AP in Airport Utility, then choose File > Save Configuration... Then do a Reset to Defaults (using ethernet not wirelessly) and then upon opening the reset base station, just import and save the new configuration file.

    I've done this to two separate AP Extremes and it's corrected odd behavior in both and improved speeds. I noticed a difference since the new firmware... once restored they seem peppy again.

    Hope this helps.
    Too Many To Mention, Mac OS X (10.6.5)
  • Bob Timmons Level 9 Level 9 (75,470 points)
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    Dec 29, 2010 6:43 AM (in response to Christopher Rogers3)
    I suggest you do a backup of your configuration file by opening the problematic AP in Airport Utility, then choose File > Save Configuration...


    The +Save Configuration+ setting does not exist in the current version of AirPort Utility. Maybe you meant to say +Export Configuration File+ ?
    MacBook Pro, iMac, Mac OS X (10.6.5), Time Capsule, AirPort Extreme, AirPort Express, iPhone
  • Rob Hunter Calculating status...
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    Dec 30, 2010 2:56 PM (in response to sjbaird)
    Same problem. Was using restricted MAC access. Reverting to previous firmware until fixed.
  • relee54 Calculating status...
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    Dec 31, 2010 8:15 AM (in response to sjbaird)
    I had the same problem with Extreme Base Station not resetting after making any configuration change. Easily solved by reverting to firmware 7.4.2

    Problem had to be with version 7.5
    MacBook Pro, Mac OS X (10.5.8)
  • JasonVanCleave Calculating status...
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    Jan 5, 2011 10:40 PM (in response to relee54)
    Mac address filtering here also. Reverted to 7.4.2 via "Upload Firmware", pulled the plug to reboot Airport and all is good
    mac pro, Mac OS X (10.6.5), mac pro
  • scappylappy Calculating status...
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    Jan 7, 2011 11:30 PM (in response to sjbaird)
    And here - even after a factory reset (which does work) you cant then go on and make subsequent config changes. Going to go back to 7.4.2. Come on Apple if you are reading this lets have a fix.
    iMac, Mac OS X (10.6.6), iPhone 3G IOS4.2
  • 93fd3s Calculating status...
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    Jan 8, 2011 1:03 PM (in response to scappylappy)
    Same issue here. Does Apple even TEST this stuff before they release it (force it) on us?

    Trying to add MAC address for my step-daughter's iPhone4. Make changes, reboot and nothing...Airport won't complete the restart, network down, yellow light on the box. I have to manually reset the power - unplug/plug in - the device and then the old settings are shown.

    Tried saving the configuration, reset to factory defaults (from the airport utility) then reloaded the config...no difference.

    I'd like to try rolling back to the 7.4.2 firmware but I can't find it. Where can I download this file? When I choose "Upload Firmware" I only see 7.5.2 and Other. I have searched the entire computer but I can't find any *.afrm files and Apple seems to have wiped them off the web.

    Any help appreciated!

    Thank you
    homebuilt PC, Windows 7, 64 bit OS
  • Bob Timmons Level 9 Level 9 (75,470 points)
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    Jan 8, 2011 1:15 PM (in response to 93fd3s)
    I'd like to try rolling back to the 7.4.2 firmware but I can't find it. Where can I download this file? When I choose "Upload Firmware" I only see 7.5.2 and Other. I have searched the entire computer but I can't find any *.afrm files and Apple seems to have wiped them off the web.


    Two methods:

    Open AirPort Utility - Click Manual Setup
    Click directly on the word "Version" (3rd line) and choose what you want

    Or

    Open AirPort Utility - Click Manual Setup
    Click on the File menu at the upper left hand corner of the screen next to the Apple icon
    Hold down the option key on your Mac while you click on Check for Updates

    Method 2 is much more dangerous because it may allow you to download a version of firmware that is not recommended for your device

    Message was edited by: Bob Timmons
    MacBook Pro, iMac, Mac OS X (10.6.5), Time Capsule, AirPort Extreme, AirPort Express, iPhone
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