1 2 3 4 Previous Next 1,381 Replies Latest reply: Jul 11, 2014 2:53 AM by NJT55 Go to original post Branched to a new discussion.
  • 15. Re: MacBook Pro Logic Board Failure
    MeisterDirektor Level 1 Level 1 (0 points)
    Well....just to update my situation. Apple determined it wasn't the Nvidia chip issue. They said it was a video-related issue(that was all they said) and replaced the logic board and charged me for a new one. I suppose I need to talk to customer relations now because I feel that with everyone having similar problems, Apple should try to help out its loyal users. I don't believe I will get anywhere with this, however, but its worth a try. Shame on me for not getting Apple care....shame on Apple for providing me with a defective product. I've warned my other friends of the time bomb waiting in their MBP... at least they will be spared an additional cost. Good luck to you all and Happy Holidays!
  • 16. Re: MacBook Pro Logic Board Failure
    tjk Level 7 Level 7 (24,150 points)
    MeisterDirektor wrote:
    Well....just to update my situation. Apple determined it wasn't the Nvidia chip issue. They said it was a video-related issue(that was all they said)


    I would definitely ask for more specifics.

    and replaced the logic board and charged me for a new one. I suppose I need to talk to customer relations now


    Yep.

    its worth a try.


    Yep.

    Happy Holidays!


    And to you, and good luck with your upcoming conversation.
  • 17. Re: MacBook Pro Logic Board Failure
    Keith Walsh Level 1 Level 1 (15 points)
    I sent an e-mail directly to Apple today expressing my dissatisfaction with this situation. I'll let everyone know if I get a response or not though I have low expectations.
  • 18. Re: MacBook Pro Logic Board Failure
    Paul Colin1 Level 1 Level 1 (10 points)
    A couple of months ago, I had the same on my
    MacBookPro 2.4GHZ (Model identifier: 3,1 - IntelCore 2 Duo).
    The motherboard had died - no Apple Care involved _ I bought it in Jan 2008 in San Fransisco, to say that not any guarantee claims could be made.
    The Apple store told me that the motherboard was from an ill fated maufacturing batch. it was replaced at no costs.
    I would to learn if the same applies for your machine. By the way, the serial number of my MacBookPro is *. May be this will help speed up things.

    Good luck.


    <Edited by Host>
  • 19. Re: MacBook Pro Logic Board Failure
    Keith Walsh Level 1 Level 1 (15 points)
    Thanks for the info Paul. I'll dig into this issue after the holidays as I now have two broken macs that need to be serviced. What I do about the MBP will depend on the response I get from Apple but that will have to wait until after the holidays.

    I'll keep everyone posted.
  • 20. Re: MacBook Pro Logic Board Failure
    Baby Boomer (USofA) Level 9 Level 9 (55,575 points)
    "I sent an e-mail directly to Apple today expressing my dissatisfaction with this situation."

    As previously suggested, you should CALL Customer Relations. _Their response would be immediate._





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  • 21. Re: MacBook Pro Logic Board Failure
    Baby Boomer (USofA) Level 9 Level 9 (55,575 points)
    **WARNING: DUE TO SECURITY REASONS, PLEASE DO NOT POST YOUR COMPUTER'S SERIAL NUMBER ON THESE MESSAGE BOARDS.**



    I have requested that a HOST remove the #.





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  • 22. Re: MacBook Pro Logic Board Failure
    Keith Walsh Level 1 Level 1 (15 points)
    There is no customer relations number listed for Apple Canada.
  • 23. Re: MacBook Pro Logic Board Failure
    Keith Walsh Level 1 Level 1 (15 points)
    This is the info listed for Apple Canada for which there seems to be all sorts of ways to contact them except in the way I would like to.

    http://www.apple.com/ca/contact/
  • 24. Re: MacBook Pro Logic Board Failure
    Baby Boomer (USofA) Level 9 Level 9 (55,575 points)
    Call Canada's Apple Tech Support. Ask _politely & firmly_ to transfer you over to the Customer Relations department.





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  • 25. Re: MacBook Pro Logic Board Failure
    Audrey Sykes Level 1 Level 1 (0 points)
    Keith,

    I am currently dealing with the same issue. I have a MPB 15 inch 2.2Ghz I bought Jan 2, 2008, and this exact problem occurred precisely 20 December this month.

    My AppleCare is over in about five days, but to be honest it's not making much difference as Apple is relishing the fact they can blame this on an "Accidental damage" repair that happened March this year.

    Despite the face that I've done research and found almost 30 cases mentioning this problem with the same model and purchased within about a three-month time frame (and might I add no other computer model with this issue), they're not moving from the warm Accidental Damage blanket.

    After arguing with AppleCare in the Netherlands (I'm American, living in Amsterdam) to a point of fury I tried just now with support in the US. I brought up the Nvidia issue, no comment or acknowledgement beyond my issue not being covered due to Accidental Damage.

    I asked exactly who would I talk to in regards to knowing what tests are performed on my logic board that link its damage to a previous "accidental" case, and not an independent defect trigger... and he could not say nor recommend a number to call. In fact, he said since I live in the Netherlands this is an issue to be brought up here.

    Since my AppleCare is over in a few days, and it seems like this is a hopeless effort, I'm close to taking back my pro, dismantling the parts until I find the logic board and bake it in the oven (apparently this works). Tomorrow I will actually go to the only iCentre Helpdesk in this country and fight the good fight. If all else fails at least I can take my MBP back without any extra fees.

    I mentioned these separate cases of others having the same issue to Apple. I even told the guy to google MacBook Pro logic board and see that most of the results are about its failure. However, unsurprisingly, the other end refuses to openly admit any fault from their side. As I'm sure their 200 lawyers probably mentioned it would be best this way.

    Apple will be losing another customer in their prime target range. As a 27-year-old media professional for almost ten years, I have nothing to say about Apple that's positive. I'm done babying their products, I'm done not being taken as a serious client, I'm done being hushed and I'm DONE with this jaded snobbery.

    All that's left now is a nice, healthy article about this issue in a big name international paper. And believe me, that's coming.
  • 26. Re: MacBook Pro Logic Board Failure
    tjk Level 7 Level 7 (24,150 points)
    Audrey Sykes wrote:
    they can blame this on an "Accidental damage" repair that happened March this year.


    I must not be understanding. You had Apple repair accidental damage. They repaired it. They restored it to normal working condition. You paid them for the repair. There has not been additional damage since that time. Now another issue has come up while you're still covered under AC. If the accidental damage repair was done properly by Apple or an AASP, then isn't that issue gone/done? And if so, then what does it have to do with subsequent failure?

    More of a curiosity question than anything else, but what was the accidental damage and what was repaired?
  • 27. Re: MacBook Pro Logic Board Failure
    Robert Stone Level 2 Level 2 (255 points)
    This is very odd that I have had this issue as well just today - my wife used the MBP, no problems, no drops or damage - then closed the cover as usual to put it to sleep. Then upon opening it again it does not wake, steady "sleep" light and restarts to no avail. No target disk mode. No startup chime. What gives? We're all having the same issue just about 3 years after purchase. Anyone out there with any success at reseting this - how about anyone who has replaced the backup battery on the logic board? On prior Macs funny things sometimes happen when that fails...
  • 28. Re: MacBook Pro Logic Board Failure
    tjk Level 7 Level 7 (24,150 points)
    Robert Stone wrote:
    This is very odd that I have had this issue as well just today - my wife used the MBP, no problems, no drops or damage - then closed the cover as usual to put it to sleep. Then upon opening it again it does not wake, steady "sleep" light and restarts to no avail. No target disk mode. No startup chime.


    Did you hold the power button down for 5-10 seconds to shut it down, then try booting?

    What gives? We're all having the same issue just about 3 years after purchase. Anyone out there with any success at reseting this - how about anyone who has replaced the backup battery on the logic board? On prior Macs funny things sometimes happen when that fails...


    That's a good thought. I know a bad backup batt could kill some TiBooks (but I have not heard the same for MBPs; maybe someone will test that and post here).
  • 29. Re: MacBook Pro Logic Board Failure
    Robert Stone Level 2 Level 2 (255 points)
    Yep - tried the hold power button down thing, the zap PRAM thing, the safe boot thing and the target disk mode thing. I also took out memory chips serially and tried starting with one then the other - on one of those tries the sleep light flashed but it glows steadily (no pulsation, case open) otherwise and no startup beep no matter what.

    I may open up my MBP again to see if battery replacement works. I have had it open a few times in the past (very carefully) and upgraded my HD and memory.

    Per another post earlier I may also bring it to my local Apple store since someone reported having theirs replaced even though out of warranty - sounds like the store genius thought it was related to the NVIDIA graphics card failure issue; I wonder if that can tank the logic board with certain failure modes.

    Anyway, thanks for your thoughts - any help appreciated. I would really not like to drop money on a new machine right now (especially with the high probability of imminent updates)!
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