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iPad Virus

55804 Views 27 Replies Latest reply: Aug 28, 2013 1:54 PM by Star Traveler RSS
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Bassdave Calculating status...
Currently Being Moderated
Jan 8, 2011 6:13 AM
Not sure if this is the right place for this question but as a new user I am unsure where to post it.

Anyway to the problem! I bought my wife an iPad for Xmas and she has been using it pretty much everyday since with no problems. However last week she suddenly started getting blank pages when accessing an app through the internet! This has now spread from the particular app and is now affecting Safari. From a bit of research it appears that this is the "Aboutblank!" virus. There is a lot of discussion on the net about this but not much on how to get rid of it.

My macbook which I used to get the iPad running is fine and the iPad was great until she uploaded this app.

Question is: Is this the first instance of a virus on the iPad? How the heck do we get rid of it? Went to my local Apple store and they were no help at all! Is it a virus at all? I thought all apps would be screened to prevent virus infection?

Any help would be much appreciated. Thanks.
Macbook:ipad
  • RickyGray Calculating status...
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    Jan 8, 2011 6:20 AM (in response to Bassdave)
    Hi there..

    Welcome to the Apple Discussion Boards.

    I'd suggest connecting the iPad to your computer and doing a system restore. Before doing so make sure that iTunes back's-up the iPad which it should do automatically when you connect it. You can check by looking in the status bar at the top of iTunes.

    You can also check by following:

    iTunes > preferences > devices and you should see your wifes iPad there with the date/time of the most recent back-up.

    I'd aslo suggest removing the problem app from the device and also from the App folder in iTunes.

    Then do a restore from the iPad Home screen in iTunes. Once the iPad has been restored to factory defaults you will be prompted with the choice to set the iPad up as a new device or restore from an earlier backup. I'd choose the latter and then select your wifes iPad from the backup list. Again - this is why I'd make sure and delete the problem app before hand. iTunes will now restore the iPad to it's former self using the back up.

    Try this and see if that solves the problem. I must say I have had no problems at all with my iPad. Absolutely love it!

    BTW Which app was it?

    Best of Luck with it...please post back if this is unsuccessful.

    Ricky
    MacBook Pro 2.4GHz i5 iMac 2.8GHz i7 iPhone 4 iPad, Mac OS X (10.6.6)
  • slyguy_28 Level 2 Level 2 (165 points)
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    Jan 8, 2011 6:58 AM (in response to Bassdave)
    +Hearing of any kind of a virus for a Mac based product is really rare. Hearing about one imbedded in an App to be used on an iOS device is even more rare. I'm intrigued as to what this "App" is so we can avoid it in the future. My iPad has been great so far...+
    Sly
    iOS 4, iPhone 4, iPad 16GB wifi
  • RickyGray Level 2 Level 2 (155 points)
    Currently Being Moderated
    Jan 8, 2011 7:00 AM (in response to slyguy_28)
    slyguy_28 wrote:
    Hearing about one imbedded in an App to be used on an iOS device is even more rare.


    I actually agree - but the other day I spotted this thread:

    http://discussions.apple.com/thread.jspa?messageID=12876987&#12876987

    which is along a similar line...it seems the no virus dream could be coming to an end.
    MacBook Pro 2.4GHz i5 iMac 2.8GHz i7 iPhone 4 iPad, Mac OS X (10.6.6)
  • Demo Level 9 Level 9 (73,685 points)
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    Jan 8, 2011 7:00 AM (in response to Bassdave)
    My understanding is that there are no viruses for the iPad. The iPad does not run on a conventional operating system like OSX or Windows so would not be susceptible to a virus for this reason. At least that is what I have read right here on these discussion boards.

    Do as Ricky Gray suggests and by all means remove the app that is causing the problem.
    MacBook Pro 13", Mac OS X (10.5.8), Intel iMac (Tiger 10.4.11) MacBook White 13" (10.5.8) iPad 32g (iOS 4.2)
  • Meg St._Clair Level 8 Level 8 (37,450 points)
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    Jan 8, 2011 7:06 AM (in response to RickyGray)
    RickyGray wrote:
    I actually agree - but the other day I spotted this thread:

    http://discussions.apple.com/thread.jspa?messageID=12876987&#12876987


    That wasn't a virus. It was someone misunderstanding how ads worked in apps.
    MacBook Core 2 Duo, Mac OS X (10.6.5), Current iPods: 3 Gen Nano, 1st Gen Touch, 3rd Gen Touch, 6th gen Nano, iPad
  • Demo Level 9 Level 9 (73,685 points)
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    Jan 8, 2011 7:07 AM (in response to RickyGray)
    I read this thread as well. What a bizarre scenario. However, an app that causes the iPad to do crazy things and a virus are two different animals. A virus could shut your whole operating system down or at least throw it into turmoil. If deleting a nasty app does the trick and the iPad continues to operate OK, I'm not so sure I would call that a virus. A nuisance for sure, but not a virus.
    MacBook Pro 13", Mac OS X (10.5.8), Intel iMac (Tiger 10.4.11) MacBook White 13" (10.5.8) iPad 32g (iOS 4.2)
  • RickyGray Level 2 Level 2 (155 points)
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    Jan 8, 2011 7:07 AM (in response to Meg St._Clair)
    Thanks Meg
    MacBook Pro 2.4GHz i5 iMac 2.8GHz i7 iPhone 4 iPad, Mac OS X (10.6.6)
  • David M Brewer Level 6 Level 6 (9,180 points)
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    Jan 8, 2011 7:29 AM (in response to Bassdave)
    There is no ipad virus. There is no way a virus can load onto the ipad. What app did she load onto the iPad?

    You might be having a DNS server problem. Go to your settings... Click on WiFi... Click on your WiFi network, circle with blue arrow... Scroll down to DNS and replace the numbers with these 208.67.222.222, 208.67.220.220 (with comma)... Reset your iPad.

    The above DNS number are for OpenDNS server.

    What is DNS?

    Domain Name System (DNS) is a database system that translates a computer's fully qualified domain name into an IP address.

    Networked computers use IP addresses to locate and connect to each other, but IP addresses can be difficult for people to remember. For example, on the web, it's much easier to remember the domain name www.amazon.com than it is to remember its corresponding IP address (207.171.166.48). DNS allows you to connect to another networked computer or remote service by using its user-friendly domain name rather than its numerical IP address. Conversely, Reverse DNS (rDNS) translates an IP address into a domain name.

    Taken from and for more info about DNS:
    http://www.kb.iu.edu/data/adns.html

    To add..... Problems with a DNS sever, the server will display blank web pages.

    Message was edited by: David M Brewer
    G-4 1.2 GIG, 1.5 GIGs of Ram, Mac OS X (10.5.8), Quicktime 7.6.4, FCS2, nano 5th, iPad and a bunch of other stuff...
  • Julian Wright Level 7 Level 7 (34,835 points)
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    Jan 8, 2011 8:30 AM (in response to Bassdave)
    From a bit of research it appears that this is the "Aboutblank!" virus.


    Impossible. That "virus" only affects computers running Windows (like 99% of viruses). The iPad does not run Windows.

    http://www.ehow.com/facts5579392blank-virus.html
    iMac 20", MacBook, Time Capsule, Airport Express, AppleTV 2, Mac OS X (10.6.5), iPhone 3GS 32GB, iPad WiFi 32GB
  • J24Keys Level 1 Level 1 (25 points)
    Currently Being Moderated
    Jan 8, 2011 8:34 AM (in response to Julian Wright)
    Restore via iTunes and refrain from using in-browser apps except that of google.
    Mac Pro 3,1 | MacBook Pro 5,1 | iPad 3G, Mac OS X (10.6.4), FCS 3 | LS 9
  • hank333 Calculating status...
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    Feb 18, 2011 11:30 AM (in response to Bassdave)
    Just today when i open safari (on my ipad), i get a pop-up wanting me to go to a site called http://yourcrushcalculator.com it freezes me out of safari and i don't want to go to it because it looks like it might be a virus. why is safari doing this? how do i fix?
    ipad, Other OS, version 4.2.1
  • varjak paw Level 10 Level 10 (167,000 points)
    Currently Being Moderated
    Feb 18, 2011 11:34 AM (in response to hank333)
    Try:

    Settings -> Safari -> Clear Cache, Clear Cookies and Clear History

    Also Block Pop-ups to "On"

    Hope this helps.
    iMac Core i7 8GB ATI Radeon 4850, Mac OS X (10.6.6), Also: iMac 2.8 Core 2 Duo 24", IPad 16GB WiFi, Dell w/ Windows 7, Win XP via VM
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