1 2 3 Previous Next 30 Replies Latest reply: Jan 22, 2014 7:37 PM by linzhou1988
Pocock Level 1 Level 1 (0 points)
I have tried to login several times using multiple YouTube accounts but it always says that my information is incorrect.

Also, when I just try to connect to YouTube without login in I see no results. If I click on "Featured" or any other option, I just get the spinning wheel.

Other than that, my Apple TV is working great. I can stream movies and connect to my Mac. Software is all up to date (4.1.1)

MacBook, Mac OS X (10.5.4), 4GB ram / 250 GB Hard Drive
  • 1. Re: Cannot Log in to YouTube or Search
    vazandrew Level 6 Level 6 (14,030 points)
    Do you have Gmail? Have you tried logging in using that login? That's what I use.
  • 2. Re: Cannot Log in to YouTube or Search
    Pocock Level 1 Level 1 (0 points)
    Made a new YouTube account that links to a Gmail account that I never use. Still won't let me log in.

    I wouldn't care so much about logging in, but I can't even search on it.
  • 3. Re: Cannot Log in to YouTube or Search
    vazandrew Level 6 Level 6 (14,030 points)
    What do you mean, I need a little more detail
  • 4. Re: Cannot Log in to YouTube or Search
    Pocock Level 1 Level 1 (0 points)
    I use Hotmail, but I have a Gmail account. So I made a new YouTube account that references my Gmail. I tried to use that login information on the ATV, but still no luck. It still says that my information is incorrect.

    I have tried to search, but nothing ever shows up. Just the spinning circle. Same if I click on "Top" or "Featured" videos.

    Basically, my ATV is working great! But the YouTube function is completely shut down. Can't search. Can't login. Can't anything.
  • 5. Re: Cannot Log in to YouTube or Search
    vazandrew Level 6 Level 6 (14,030 points)
    That's very interesting. Have you tried rebooting and/or a restore?
  • 6. Re: Cannot Log in to YouTube or Search
    Pocock Level 1 Level 1 (0 points)
    Yes, both.
  • 7. Re: Cannot Log in to YouTube or Search
    vazandrew Level 6 Level 6 (14,030 points)
    So you restored it to it's factory settings and it didn't change anything? I'll see what I can find out.
  • 8. Re: Cannot Log in to YouTube or Search
    xthegoodboyx Level 1 Level 1 (0 points)
    This may or may not help, but when I first got my apple tv I tried to sign into my netflix account via the remote app on my ipod touch and each time it didnt work. Once I used the apple remote and went through the painful-click each letter-it finally let me in.

    Hope this helps.
  • 9. Password length or certain characters apparently breaks Youtube login
    cr4ig. Level 1 Level 1 (0 points)
    I was having the same problem of not being able to log into YouTube via AppleTV. After a bunch of fruitless attempts at resolving it based on previously suggested fixes, I started trying some basic things (this is where being an ex-software QA person comes in handy).

    I discovered that password length has some bearing on the YouTube login failure. My old password was 15 characters long and a mix of alphanumeric and other characters. When I changed to a shorter password (8 characters, still a mix of alphanumeric and other characters) I was able to log into YouTube. (Note: I have a YouTube account that is likned to my Google accounts)

    This is definitely an Apple TV-specific issue, since I was able to log into YouTube via my Sony Bravia TV and Sony Blu-ray player using the old password without any issues whatsoever.

    I haven't experimented with it to find the max. length of a password. Also, my new password does not contain certain non-alphanum characters (+ sign, semi-colon) that my old one did. It's possible those could have an impact as well.

    And FWIW, to force me to have to use a less secure password is some pretty lousy engineering on the part of Apple if you ask me.
  • 10. Re: Password length or certain characters apparently breaks Youtube login
    Pocock Level 1 Level 1 (0 points)
    Yes, factor restored twice - same result.

    I also am able to access my YouTube account through my Samsung BluRay Player without issue.

    My YouTube password is currently 7 letters and 1 number. So nothing too fancy there. I did however try to change it to just an 8 letter word - same result.

    Appreciate the feedback guys...
  • 11. Re: Cannot Log in to YouTube or Search
    Tenley Peterson Level 1 Level 1 (5 points)

    I had the same problem... I changed my YouTube password to something without numbers and symbols and it started working.

     

    I just submitted the below to the Apple bug department.

     

    Good luck,

    Tenley

     

     

     

     

    I do not think the Apple TV can recognize some symbols in YouTube passwords. (And maybe other account passwords?)

     

     

    Today I bought an Apple TV. I set it up fine and linked my Apple ID, Netflix, home computers, iPad, etc. Everything worked. Then I tried to link my YouTube account...

     

     

    I kept getting an error on Apple TV saying my YouTube login was incorrect. I tried the password multiple times but kept getting the error. I was able to login to my YouTube account with my PC, iMac, and iPad, but for some reason Apple TV was not working. My spouse verified that I was typing the password correctly.

     

     

    My password was something like this: High&goodbye5757

    (That is not the real password but follows the correct format.)

     

     

    I called Apple Support and then had me restore the Apple TV. That did not fix the problem.

     

     

    Then I changed my YouTube password to "aaabbbcccddd" and suddenly it worked. (Then I changed it to something more secure - but not using any symbols - and that worked too.)

     

     

    I think the problem is that Apple TV cannot send symbols like "&" to YouTube (and other accounts?). That seems to be the reason it was not working because when I did not use "&" in my password, it worked fine.

     

     

    Perhaps you can check your code to ensure Apple TV is correctly transmitting the "&" symbol.

     

     

    Thank you.

  • 12. Re: Cannot Log in to YouTube or Search
    kayseah Level 1 Level 1 (0 points)

    I have the same problem and was able to found the way to login.

     

    Make sure you have a username created in your Youtube account. Follow the following steps to check:

     

    1. Go to www.youtube.com. Log in with your gmail email account.
    2. Look at the Top Right corner which your gmail email account should be display such as xxx@gmail.com. If you see something like abc or xxx from xxx@gmail.com. That is your username that you should use to login to your Youtube in Iphone.
    3. If you see xxx@gmail.com which is your gmail, click on the up arrow on the right side of your gmail and "My Account" will display.
    4. Click on Channel. You will be asked to create your channel. Now, you will be asked to create a "Username". Create this by keying your preferred Username, Date of Birth and Gender. Check on the agreement to Youtube term and conditions if you agree. If you don't agree, the Username will not be created. After you agree, click on the "Submit" button.
    5. Your "Username" is created now. Remember this "Username".
    6. Logout from the Youtube account.
    7. Login again with this Username and the "Password" is what you have used to login with your xxx@gmail.
    8. Now, you should see your Username on the Top right corner instead of xxx@gmail.com.
    9. This is the "Username" that you are going to use to login to your Iphone/Ipad Youtube application.
    10. Password is the same that you have use to login to your xxx@gmail.com

     

     

    The "Username" in Iphone/Ipad cannot be used with xxx@gmail.com. You need to create a username as following the step above. This works for me when I tried two of my Youtube account. Try yours and let me know whether it works.

     

    Thanks and hope this helps.

     

    Regards,

    Kay Seah

  • 13. Re: Cannot Log in to YouTube or Search
    Petracek Level 1 Level 1 (0 points)

    Hello,

     

    I can't log into Youtube from Apple TV.

     

    I've simplified my password to eight alphabetic characters (i.e. made it less secure).

     

    I can log in to Youtube on both my Mac and my iPhone using either my [email address@gmail.com] or [username];  neither works on Apple TV.

     

    I'd appreciate any suggestions.

     


    Thanks --

  • 14. Re: Cannot Log in to YouTube or Search
    designbylike Level 1 Level 1 (0 points)

    Perfect. This worked for me. Thanks!

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