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iTunes store account hacked

664810 Views 1,941 Replies Latest reply: Apr 20, 2014 10:42 AM by Chris CA RSS Branched to a new discussion.
  • Griffsdad Calculating status...
    Currently Being Moderated
    Dec 23, 2010 3:41 AM (in response to Eagerbob)
    Same thing! They changed my billing address to Towson, MD 21286-7840, and burned up $29.54 worth of credit from a gift card. I just got the email that a change was made to my account yesterday, 12-22-2010. When I checked the account and found the charges I was (am) po'ed! I sure hope that Apple will find whoever is doing this and fix this hole!
    Mac OS X (10.6.5)
  • mactechconsulting Level 4 Level 4 (2,775 points)
    Currently Being Moderated
    Dec 23, 2010 4:17 AM (in response to stereocourier)
    email to iTunes Support @ http://www.apple.com/support/itunes/contact.html?form=account&topic=iTunes%20Sto re%20Account%20and%20Billing&subtopic=Managing%20your%20Account

    This is the Only Address to use with these issues. Copy your post There and send it it that address. It will get fixed..
    PowerBookPro 17 3.06 GHz, Mac OS X (10.6.4), Focal CMS 50's, Duet, LED Display 24, iPhone 4
  • TheCBB Calculating status...
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    Jan 1, 2011 11:25 AM (in response to stereocourier)
    Same thing just happened to me on 12/30/10. Changed the City/Zip to Towson, MD and used up the $25 credit in my account. Have my Paypal account linked to iTunes so at least there must be something preventing them from buying thousands of dollars worth of stuff.
    Windows 7
  • esteuben Calculating status...
    Currently Being Moderated
    Jan 1, 2011 1:10 PM (in response to TheCBB)
    I awoke to read my emails and saw that I got one from Apple at 3:35AM PST notifying me of an account info change. I tried logging in and found my password had been changed. After resetting my password, I found someone had made 3 separate purchases today for $41.83, $41.84, and $0.99 (bringing my gift card account balance down to $0.30). My city, state, and zip have been changed to Towson, MD, 21286-7840, my credit card information has been removed, and there is now only one computer authorized to play content purchased with this account.

    I emailed Apple and am awaiting a response. It is a pretty uneasy feeling to know that this exact thing is happening to so many of us--and I want to know what can be done to stop it...
    iMac
  • brad p Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 3, 2011 9:46 AM (in response to esteuben)
    i as well have had this happen.. 2 unauthorized purchases..
    although my account info had not been changed.
    i have not been able to go to the itunes store either.
    im using mac 10.4.9 and itunes 7.11 and itunes 8.0

    keep us posted on things!
    thanks
    brad

    Message was edited by: brad p
    G5, Mac OS X (10.4.9)
  • shaakes Calculating status...
    Currently Being Moderated
    Jan 3, 2011 2:52 PM (in response to stereocourier)
    I've joined the club. Got an email today saying my credit card info had changed (looked and it was just deleted) and the balance of my gift card (about 10$) had been used to purchase a maobin app. Just emailed customer service and reset all pw's. No address change or any other changes to account noted. Funny thing is the app in question says the purchase occured on today's date at 11pm, but got the email around noon today.
  • missyt1 Calculating status...
    Currently Being Moderated
    Jan 10, 2011 2:59 AM (in response to stereocourier)
    Me too - I did not recieve an email from apple as no account changes were made - But 4 x £30 gift cards were purchased using my account and have now been debited from my account!
    I have used Itunes linked with a bank card for years and I am now unsure whether I want to use it again!
    HOW IS THIS HAPPENING TO SO MANY PEOPLE?? APPLE SECURITY!! :/
    will apple reimburse this?
    dell, Windows Vista
  • Mike Johnson12 Level 5 Level 5 (6,300 points)
    Currently Being Moderated
    Jan 10, 2011 6:42 AM (in response to missyt1)
    No Apple will not reimburse. It is between you and your bank. Tell the bank what happened and cancel your card and get a new one.

    In the USA if you notify the bank there are limits as to how much you are liable for and in most cases they will waive even that amount - usually $50.

    If you want more info then start your own post/topic.

    MJ
    MBP 2.66/4/500 - iTunes 10 - TV - iPhone 3GS 32 gig, Mac OS X (10.6.6), iPod Touch 32 - iPod Photo 60 gig - iPod 2nd gen 20 gig - Blue Shuffle
  • Tsac77 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 11, 2011 1:33 PM (in response to stereocourier)
    Same thing here. iTunes account hacked, Towson, MD 21286. The only money stolen was from my iTunes account (no credit card/debit card)

    Will Apple reimburse?
    MacBook Pro, Mac OS X (10.6.6)
  • martian.mermaid Calculating status...
    Currently Being Moderated
    Jan 11, 2011 2:24 PM (in response to Mike Johnson12)
    I experienced the same unauthorized app purchases depleting entire gift card balance. Received an iTunes confirmation email detailing these purchases and immediately sent query to iTunes customer service advising them of theft. Customer Service replied advising me they would credit my account back this one time only suggesting that I made 'accidental' purchases of the seven apps I've never heard of (I don't use apps, have no app device, never order anything but music, was working alone at home on computer at time of purchase).

    They also included instruction for how to change my account password and re-enable my account which I did but provided no confirmation of any security breach to my account which I found disturbing. A bit of further research online pulled up recent news about a ongoing situation involving the hacking and distribution of thousands of iTunes store account passwords in China in the past months.

    Not satisfied with the iTunes CS response, I've written back demanding a credible answer from Apple iTunes management with info specifying the computer IP address from where purchases were initiated as well as how they plan to address this type of security issue in the future. Until I receive an explanation from Apple I will not refill my iTunes balance and advise everyone I know to disable any credit card info connected with their site. I suggest everyone else do the same. And write back demanding a public explanation from Apple.
    iMac, Mac OS X (10.5.8)
  • brad p Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 11, 2011 2:57 PM (in response to martian.mermaid)
    yup, same response, pretty much that i recvd from itune CS.

    if you find any more info on this problem,pls post for all of us!

    imho: when emailing CS, it seemed as if i was not talking to apple (but really talking to the fraud makers). questions went unanswered. i recvd the wrong credit amount the first time, then they disable my account. unusual, as i generally get good service from them.
    brad
    G5, Mac OS X (10.4.9), pro tools user
  • blurred1978 Calculating status...
    Currently Being Moderated
    Jan 13, 2011 12:32 PM (in response to brad p)
    Another me too- I have never clicked any phishing mails (never received any) and very careful on links I click. So my password can only have been acquired through ITunes somehow.

    9x 10pound gift certificates that I only know came off my account as I received a receipt today for one of them. Spoke to bank/cancelled card - apparently transactions not come off account yet - unsure yet whether they will go through. First thing I did was delink my card and change password on ITunes. They clearly had my password as it shows up on the transactions.

    Contacted ITunes - awaiting a reply. Bank are sending me transaction dispute forms also in case. Apparently they picked up he transactions yesterday and have already sent a letter out to me to query them - they blocked any further transactions beyond 9 by default.

    Not awaiting for transactions to either go through - and go through the process of claiming back or not going through because card cancelled before their authorization. Either way as far as I am concerned the password was acquired through ITunes nowhere else.
    Definately not a mac, Windows 7
  • blurred1978 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 13, 2011 10:44 PM (in response to blurred1978)
    Yup a standard *delink card/change password auto reply - thanks for that apple...totally useful and proves you actually read what is sent to you...or not....
    Definately not a mac, Windows 7
  • nloudon66 Calculating status...
    Currently Being Moderated
    Jan 27, 2011 8:59 AM (in response to Tsac77)
    im from thurmont, and my account was hacked at 2:32 in the morning and then was debited at 2:33 in the moring. they purchased $10 worth of apps and removed my credit card from the itunes account. luckily, i called my credit card company and froze the account. the author of the apps was named "gao jing". dont download anything from this guy. i didnt even download the apps but they ended up on my computer. apple better refund my money because i am upset really about it!
    PC, Windows XP Pro
  • trailbossc Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 30, 2011 9:37 AM (in response to nloudon66)
    I got hacked by the Towson MD clowns too. I only use my iPod to make purchases from the app store, so I gotta wonder if an app has hacked all of us. Seems like way to many with the same thing.
    PC, Windows 7

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