jptan85
Level 1 (0 points)

Q: Frequent Crashes while playing World of Warcraft

Hi everyone,

I've been having alot of problems recently while playing World of Warcraft. The game will frequently crash to a black screen and the sound will loop in the background. this issue has also happened with normal usage when i connect an external monitor to my macbook pro. below is the most recent kernal panic report. i would appreciate any help or advice in regards to the crashes. thanks!



Interval Since Last Panic Report: -40 sec
Panics Since Last Report: 7
Anonymous UUID: 58BFA902-0EA0-4C8E-8E8E-36479484F40F

Sat Jan 8 18:08:07 2011
panic(cpu 0 caller 0x5b985bfa): NVRM[0/1:0:0]: Read Error 0x0061002c: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7e69b000 0x0a5480a2, D0, P3/4
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x5ab63cb8 : 0x21b50c (0x5d4438 0x5ab63cec 0x223974 0x0)
0x5ab63d08 : 0x5b985bfa (0x5bb9b2bc 0x5bc0b940 0x5bbaa424 0x0)
0x5ab63da8 : 0x5baa0640 (0x83da004 0x747d004 0x61002c 0x5b925e69)
0x5ab63df8 : 0x5c10b26b (0x747d004 0x61002c 0x6400 0x8b56804)
0x5ab63e18 : 0x5ba64f5c (0x747d004 0x8b56804 0x3800 0x7448818)
0x5ab63e38 : 0x5bb0e9d1 (0x747d004 0x8b56804 0x1 0x0)
0x5ab63ea8 : 0x5b9766dc (0x747d004 0x0 0x0 0x0)
0x5ab63f48 : 0x5b927011 (0x747d004 0x0 0x0 0x29f54e)
0x5ab63f78 : 0x22fd09 (0x73e3000 0x747d004 0x0 0x638028bf)
0x5ab63fc8 : 0x2a06cc (0x863ea0 0x0 0x10 0x0)
Kernel Extensions in backtrace (with dependencies):
com.apple.nvidia.nv50hal(6.2.6)@0x5c084000->0x5c498fff
dependency: com.apple.NVDAResman(6.2.6)@0x5b91f000
com.apple.NVDAResman(6.2.6)@0x5b91f000->0x5bc0cfff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x534ae000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x5abf5000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x5b49a000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
10J567

Kernel version:
Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 109061796342
unloaded kexts:
(none)
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 40894089257
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.12.19
com.apple.driver.InternalModemSupport 2.6.2
com.apple.driver.AudioAUUC 1.13
com.apple.driver.AppleIntelYonahProfile 14
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AppleUpstreamUserClient 3.4.5
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AppleIntelHDGraphics 6.2.6
com.apple.driver.AppleIntelNehalemProfile 11
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AppleIntelHDGraphicsFB 6.2.6
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.driver.AppleIntelMeromProfile 19
com.apple.driver.AppleGraphicsControl 2.8.68
com.apple.GeForce 6.2.6
com.apple.driver.AirPortBrcm43224 426.36.1
com.apple.driver.ACPISMCPlatformPlugin 4.5.0d5
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleBacklight 170.0.34
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleUSBTCKeyEventDriver 200.3.2
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBCardReader 2.5.8
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBEHCI 4.1.7
com.apple.driver.AppleUSBUHCI 4.1.5
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 74.2
com.apple.driver.AppleHDAPlatformDriver 1.9.9f12
com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.driver.AppleHDAHardwareConfigDriver 1.9.9f12
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.IO80211Family 312
com.apple.iokit.IONetworkingFamily 1.10
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.2.6
com.apple.NVDAResman 6.2.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
com.apple.iokit.IOBluetoothFamily 2.3.8f7
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.driver.AppleUSBMergeNub 4.1.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.driver.AppleFileSystemDriver 2.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBFamily 4.1.7
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 6
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f15
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 12 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST9500325ASG, 465.76 GB
Serial ATA Device: MAT%#%@ADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Hub, 0x050d (Belkin Corporation), 0x0237, 0xfa140000
USB Device: USB Keyboard, 0x09da (A-FOUR TECH CO., LTD.), 0x0260, 0xfa143000
USB Device: Microsoft 5-Button Mouse with IntelliEye(TM), 0x045e (Microsoft Corporation), 0x0047, 0xfa142000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000

Macbook Pro, Mac OS X (10.6.6)

Posted on Jan 8, 2011 8:13 AM

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jptan85

Q: Frequent Crashes while playing World of Warcraft

  • All replies
  • Helpful answers

  • by DrKatz,

    DrKatz DrKatz Jan 9, 2011 4:17 AM in response to jptan85
    Level 1 (0 points)
    Jan 9, 2011 4:17 AM in response to jptan85
    Hi,

    I'm having the very same problem with my MBP6,2. I had nothing of this kind during the last half a year, neither with 10.6.4 or 10.6.5, but right the very next day I've updated to 10.6.6 these weird freezes started happening. It doesn't depend on if I am running WoW or not - twice it froze right after the login screen, once during login, once it froze even in safe boot mode! Anyways, right after update to 10.6.6 it froze 13 times during first 6 hours...

    I've tried rolling back to backups from 10.6.5, 10.6.4 - still the same problem, which makes me think it's only a mere coincidence that it started with 10.6.6..

    The log is similar to yours:

    panic(cpu 0 caller 0x9fabfa): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7fc23000 0x0a5480a2, D0, P0/4
    ...
    Kernel Extensions in backtrace (with dependencies):
    com.apple.nvidia.nv50hal(6.2.6)@0x15bf000->0x19d3fff
    dependency: com.apple.NVDAResman(6.2.6)@0x994000
    com.apple.NVDAResman(6.2.6)@0x994000->0xc81fff
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x954000
    dependency: com.apple.iokit.IONDRVSupport(2.2)@0x987000
    dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x965000
    com.apple.iokit.IONDRVSupport(2.2)@0x987000->0x993fff
    dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x965000
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x954000
    com.apple.iokit.IOGraphicsFamily(2.2)@0x965000->0x986fff
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x954000
    ...

  • by DrKatz,

    DrKatz DrKatz Jan 9, 2011 10:07 AM in response to jptan85
    Level 1 (0 points)
    Jan 9, 2011 10:07 AM in response to jptan85
    More food for thought: I've tried clean backups of 10.6.5 and 6.4, back at that time I had no such problems with freezes, it still froze several times and once even in safe boot mode.

    I thought it might be a problem with overheating, installed smcFanControl and forced fans to 5krpm-s, so far so good - it doesn't seem to crash with that. I'll still drop by the local Apple Store to talk to the experts. Who knows, may be thermal paste on the GPU/CPU should be reapplied anew or something like that?...

  • by jtweezy,

    jtweezy jtweezy Jan 10, 2011 9:50 AM in response to DrKatz
    Level 1 (0 points)
    Jan 10, 2011 9:50 AM in response to DrKatz
    I'm having the same problem here...except it's been happening since 10.6.5 for me. 10.6.4 will run just fine without any freezing/crashing.

    Please let us know what they tell you at Apple. I'm still trying to get my hands on an external drive large enough to backup my MBP before I take it to Apple.

  • by jtweezy,

    jtweezy jtweezy Jan 10, 2011 9:51 AM in response to jtweezy
    Level 1 (0 points)
    Jan 10, 2011 9:51 AM in response to jtweezy
    Machine specs are wrong on my signature in the last post...

  • by tertsbear,

    tertsbear tertsbear Jan 25, 2011 9:35 AM in response to jptan85
    Level 1 (80 points)
    Jan 25, 2011 9:35 AM in response to jptan85
    Having same "kernel crash" problems on MacBookPro5,1 since last November (screen goes black and sound loops a while, then I have to do a hard reset/reboot). Have posted on Blizzard Mac forum. It was working with "Better battery life" Energy Saver setting (this uses lesser graphics card), but recently it started having WOW crashes in this setting: twice in 30 minutes.
    I think the Nvidia card or its drivers are munged.

  • by ErwinRommel,

    ErwinRommel ErwinRommel Jan 25, 2011 8:56 PM in response to tertsbear
    Level 1 (0 points)
    Jan 25, 2011 8:56 PM in response to tertsbear
    i have the EXACTTT same problem and i dont know whatttt the **** do to! Everything is fine under my diagnostics report, even the hour and 30 mins one. I'm in teh same boat as you man, i hope this gets resolved. =\

  • by ErwinRommel,

    ErwinRommel ErwinRommel Jan 25, 2011 9:00 PM in response to jptan85
    Level 1 (0 points)
    Jan 25, 2011 9:00 PM in response to jptan85
    I get the exact same message. I want this resolved! Please let me know what to do if you find out. Obviously that's only done by me checking here but i hope Apple figures this out because it's really annoying me! One day i had it crash on me like, at least 13 times. I have no idea what it is.

  • by Nestor Urquiza,

    Nestor Urquiza Nestor Urquiza Feb 2, 2011 8:13 AM in response to ErwinRommel
    Level 1 (0 points)
    Feb 2, 2011 8:13 AM in response to ErwinRommel
    Hi,

    My MBP is crashing very often (once a day) Of course when that happens I lose whatever I am doing.

    In all cases it has happened using different applications and it is related to com.apple.nvidia.nv50hal(6.2.6)

    Should I take it to the technical service? Did any of you found out a work around?

    Thanks!
    -Nestor

  • by Nestor Urquiza,

    Nestor Urquiza Nestor Urquiza Feb 2, 2011 8:36 AM in response to Nestor Urquiza
    Level 1 (0 points)
    Feb 2, 2011 8:36 AM in response to Nestor Urquiza
    I think I will need to head to the techies right away. Another crash (two in less than an hour) This time again nvidea but on top of the stacktrace now it appears com.apple.GeForce(6.2.6) ... clearly video related I would say.

    For the record here is the important bits from the stacktrace
    0x8322bfc8 : 0x2a148d (0xe1e5f44 0x1 0x10 0x0)
    Kernel Extensions in backtrace (with dependencies):
    com.apple.GeForce(6.2.6)@0xc55000->0xd0afff
    dependency: com.apple.NVDAResman(6.2.6)@0x967000
    dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
    dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000
    com.apple.nvidia.nv50hal(6.2.6)@0x1591000->0x19a5fff
    dependency: com.apple.NVDAResman(6.2.6)@0x967000
    com.apple.NVDAResman(6.2.6)@0x967000->0xc54fff
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
    dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
    dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000

    Message was edited by: Nestor Urquiza

  • by Nestor Urquiza,

    Nestor Urquiza Nestor Urquiza Feb 4, 2011 6:28 AM in response to Nestor Urquiza
    Level 1 (0 points)
    Feb 4, 2011 6:28 AM in response to Nestor Urquiza
    Here is a brand new stacktrace portion showing this time nvidea at the top of the stack and GeForce down it:
    0xbac73fc8 : 0x2a148d (0xe1ce7e4 0x1 0x10 0xe9c6ac0)
    Kernel Extensions in backtrace (with dependencies):
    com.apple.nvidia.nv50hal(6.2.6)@0x1591000->0x19a5fff
    dependency: com.apple.NVDAResman(6.2.6)@0x967000
    com.apple.GeForce(6.2.6)@0xc55000->0xd0afff
    dependency: com.apple.NVDAResman(6.2.6)@0x967000
    dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
    dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000
    com.apple.NVDAResman(6.2.6)@0x967000->0xc54fff
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
    dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
    dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000

    BSD process name corresponding to current thread: WindowServer

  • by missylane,

    missylane missylane Feb 11, 2011 6:54 AM in response to jptan85
    Level 1 (0 points)
    Feb 11, 2011 6:54 AM in response to jptan85
    Same thing happened to me after I started installing WOW 3 months ago. I am using a 2010 April Macbook Pro and seems like the performance standard is way lower than expectation. I was previously using the 2006 Macbook 13.3" and it has probably served me better.

    As of last week, I am unable to even start the game without the display turning black and the sound looping in the background. So I've been forced to hard reset each time.

    I've searched many forums and there's indication that this might be caused by the 'Automatic Graphics Switching' found in Energy Saving Preferences. Apparently it is defaulted to 'on' and its basically to help save battery life based on graphic performances type used during lower required applications like mail, words etc.

    Here's an article I found - hope this helps you as well: http://www.displaylink.org/forum/archive/index.php/t-508.html

    I'm also giving it another week before I bring my Macbook to Apple to rectify and resolve this issue.

    Sigh.

  • by ErwinRommel,

    ErwinRommel ErwinRommel Feb 27, 2011 8:50 AM in response to jptan85
    Level 1 (0 points)
    Feb 27, 2011 8:50 AM in response to jptan85
    I think i found out the problem all! After many phone calls with Apple, me and one man who was extremely helpful helped me figure out the problem! It has to do with the .plist's in your Library>Preferences folder. You have to delete all the .plist files that HAVE TO DO WITH WORLD OF WARCRAFT! NO OTHER FILES! Once you delete this, this may cause a couple settings in wow to be reset, but thats okay, u can re-adjust it all later. After you delete them... or rather, just put them on the desktop that way incase it does not work you can put them back... Then restart your computer. Then launch wow and start playing. This SHOULD fix the problem. it did for me. Once you can confirm that the .plists were the problem, you can trash them, and there you go Hope this works for you all!


    Todd