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iPhone 4 Power Button Stuck

1346153 Views 615 Replies Latest reply: Apr 3, 2014 6:26 PM by jjrbhogan RSS Branched to a new discussion.
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CwissyBwear Level 1 Level 1 (0 points)
Currently Being Moderated
Jan 8, 2011 8:51 PM
Out of the blue today the power/lock button on my iPhone 4 became completely unresponsive. It doesn't seem to be jammed and it actually seems to be loose and a bit wiggly. Now I can't restart my phone and I can't lock it. I was wondering if this was a common problem with other iPhone 4 units and what would be the best way to go about getting it fixed. I got this phone from a friend about a month ago who had only used it for about two months before switching to a different phone. Prior to receiving this phone I had been using an iPhone 3G for two years with no problems whatsoever. This iPhone 4 has not been dropped or exposed to water or humidity of any kind. Thanks in advance!
iPhone 4, iOS 4
  • shadowbeast Level 2 Level 2 (210 points)
    Currently Being Moderated
    Jan 8, 2011 8:56 PM (in response to CwissyBwear)
    As far as this being a "common problem".... No. I have an iPhone 4 and have no problems with mine.

    If you haven't dropped it or damaged it, you may be entitled to warranty service. Check with your local apple store to see if you are eligible.
    2.66 15" MBP, Mac OS X (10.6.4), iPhone 4, Mac Mini, iMac, PC, iPod Touch, iPod Nano, Time Capsule
  • Kwopau Level 4 Level 4 (1,725 points)
    Currently Being Moderated
    Jan 8, 2011 11:50 PM (in response to CwissyBwear)
    I'd definitely go to the Apple store and get it checked out. most likely they will replace your phone without any problems.
    HP Pavilion DV2812tx, HP DV4-1504tx, Windows 7, iPod Hi-Fi, iPhone 4 32 GB Black
  • howdah4 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 9, 2011 2:45 AM (in response to CwissyBwear)
    I had a similar problem today. My phone just will not turn on. It was charged and completely working one minute. The next minute, I pressed the home key to check the time and nothing happened. I tried the power button and still nothing. I don't understand what's going on. I've been trying all day to get my phone to turn back on but nothing is working. I'm taking it in to the Apple Store tomorrow to have it looked at. What could it be?
    iPhone 4, iOS 4
  • jeffkinn_uk Level 2 Level 2 (150 points)
    Currently Being Moderated
    Jan 9, 2011 9:21 AM (in response to howdah4)
    Have you tried the hard reset - holding the sleep+home button together for 15 seconds or so until the Apple logo appears. This normally cures this type of problem which is going to occur from time to time. All computers crash from time to time.
    Lenovo Thinkpad, iOS 4, Windows XP Pro
  • sn4p2k Level 4 Level 4 (1,215 points)
    Currently Being Moderated
    Jan 9, 2011 7:17 PM (in response to shadowbeast)
    shadowbeast wrote:
    As far as this being a "common problem".... No. I have an iPhone 4 and have no problems with mine.

    If you haven't dropped it or damaged it, you may be entitled to warranty service. Check with your local apple store to see if you are eligible.



    actually this problem is more common then you think I see one about once a week on this forum someones sleep/wake switch becoming stuck its not every phone but it definitely happens more frequently then it should

    as for the op just take it into a apple store its under warranty they will replace the phone
    macbook pro 17 inch - iPhone 4, Mac OS X (10.6.4)
  • ali.abbas Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 9, 2011 11:12 PM (in response to sn4p2k)
    Ive been facing the same problem. My iphone went dead exactly the same way and I had to reset it. Its happened twice with me already and thats just within a span of 1 week from purchase.
    My OS version is 4.2.1. Can this be an operating system bug or some conflict with any of the apps we might be using?
    If anyone gets some further info, do share here please.
    Windows 7
  • jeffkinn_uk Level 2 Level 2 (150 points)
    Currently Being Moderated
    Jan 9, 2011 11:51 PM (in response to CwissyBwear)
    My advise was to Howdah4 who appeared to have a different problem to you in that his phone would not turn on rather than a defective button.
    Lenovo Thinkpad, iOS 4, Windows XP Pro
  • Elo820 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 10, 2011 10:02 AM (in response to CwissyBwear)
    Wow! Same here. I was going on vacation and just normally using my iPhone, then I tried pressing my sleep button and it's wiggly. It's really hard to to make it go sleep now. I never dropped my phone either. It's weird to know that someone else has the same problem. What do I do?
  • jclapnte Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 10, 2011 9:56 PM (in response to jeffkinn_uk)
    Thank you soooooo, much for the reset info.
    I am still on hold after 48 minutes with Rogers technical support after my phone just stopped working.
    At first I thought it had just drained the battery, but when I plugged it in to charge, nothing happened. No apple symbol, nothing.
    I've been having issues lately with my phone since the update. It won't sync with the istore and I have to keep putting in into airplane mode and then switch it off just to boost the signal output for surfing, or playing games. It is REALLY annoying.
    I think Apple should look into these issues A.S.A.P.
    iPhone 4, iOS 4
  • ali.abbas Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 14, 2011 12:17 PM (in response to CwissyBwear)
    CwissyBwear,

    Thanks for the information. I guess I shall be doing the same thing too. I just hope the dealer here is as cooperative as the one you got in touch with.

    But now that you have a new set, whats the assurance that this one doesnt have the same issue? Did you check the OS version for your new set? Is the same as the one that you just got replaced?

    Message was edited by: ali.abbas
    iPhone 4, iOS 4, Version 4.2.1
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