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Pages 09 will NOT open MS Word documents - please help!

7869 Views 12 Replies Latest reply: Apr 12, 2012 2:06 PM by k8nguyen RSS
Steven Wilson Level 2 Level 2 (165 points)
Currently Being Moderated
Dec 11, 2010 7:36 AM
I just bought a new MacBook Pro and installed Pages 09 (iWork 09) and none of the apps will open the MS files. I was told that i would be able to open Word, Excel and PowerPoint docs with iWork. When i try to open a .doc or .docx it will open the Pages app and then give me an error message that this document cannot be opened. Same with Excel and PP files. I have all the latest updates and etc....went right from my PC to the MacBook. I have changed the word docs to open with Pages and etc. I REALLY need access to a lot of these files - anybody have any ideas or was i told wrong about being able to open the docs?
MacBook Pro 15, Mac OS X (10.6.5), Brand new this week
  • Tom Gewecke Level 9 Level 9 (70,815 points)
    I REALLY need access to a lot of these files

    While you wait for someone to help you with Pages, try using the Open menu of TextEdit, or try using the free OpenOffice.
    iMac Intel/2C2D, eMac G4/700, Mac OS X (10.6), 10.5, 10.4, 10.3, 9.2
  • aafender Calculating status...
    Having the exact same issue on a new MBP. I've DLed both .doc and .docx files via Chrome and Firefox and none of them open in Pages 09. I keep getting the same "The document "[filename]" could not be opened."

    Very eager to find a fix.
    MacBook Pro, Mac OS X (10.6.4)
  • fruhulda Calculating status...
    If you send me one that can't be opened to me I will have a try too. My mail address you'll reach by clicking on my blue name.
    PPC MMD (10.5.8), MBP 15", Mac OS X (10.6.5), 4 GB DRAM
  • aafender Level 1 Level 1 (0 points)
    Tried software update and it solved the issue!
    MacBook Pro, Mac OS X (10.6.5)
  • Peggy Calculating status...
    I believe I've updated those directions. Currently, the iWork '09 apps are at version x.0.4.

    24" 2.4GHz iMac; 15" MacBook Pro 2.4GHz; G5 2.3G Hz; 3GS iPhone; 3G iPad;, Mac OS X (10.6.4), 2GB iPod nano, 30GB 5G iPod, 17" G5 iMac, G4/700 iMac, PB 1400, Apple IIgs
  • billkey Calculating status...
    aargh. OS is updated, Pages is updated (4.0.4). Doc won't open on daughter's new macbook, but will open on my imac or older macbookpro with same updates. Something funky with the new macbook install.
    Anyone have any ideas on where to look to fix this problem?

    I've trashed prefs, I've repaired permissions.

    multiple, Mac OS X (10.6.5)
  • Jp Cooper Level 1 Level 1 (35 points)
    Im having the same problem w/ BOTH Doc and DocX formats. (Also Xls and XlsX)

    I have DOCX and XLS files sent to me by a client for project purposes.

    I can open them in Word 2004 (w/ XML update) w/o any problems.

    I am also running iWork 2009 w/ current updates. Also running Mac OSX SL 10.6.5.

    I can open the DocX files in TextEdit - again w/o no problems (save for formating - but I dont need it).

    To test this - I created a new file in Pages. Also a new file in Numbers. Saved copies of BOTH as Doc and Xls.

    Opened both in Word and Excel w/o any problems.

    Made changes in the respective Applciations - resaved the files.

    Wnet back to Pages (and Numbers) and attemtped to reopen the files that were previously made in Pages and Numbers and received the following Error:

    "The document 'Untitled.doc' could not be opened."

    In Numbers it is a slightly different story. I try to open an Excel file (either format) and I get a Progress bar that says "Opening..."

    Then it crashes after about 30 seconds.

    Additionally - From Pages and Numbers - if I save out work in Doc and Xls formats - then immediately re-open them in Pages and Numbers w/o going to Word and Excel first - it produces the same results.
  • Level 8 Level 8 (41,760 points)
    Which scheme where you using to update Snow Leopard to 10.6.5 ?

    If you used the infamous "Software Update", hurry up,
    download and apply the 10.6.5 combo updater.

    or download and apply the 10.6.6 combo updater

    Yvan KOENIG (VALLAURIS, France) jeudi 20 janvier 2011 11:21:44
    To be the AW6 successor, iWork MUST integrate a TRUE DB, not a list organizer !, Mac OS X (10.6.6)
  • k8nguyen Calculating status...

    Gosh, thanks! Worked like a charm.


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