Skip navigation

Viber problem on iPhone 3G

148457 Views 166 Replies Latest reply: Jan 27, 2014 6:55 AM by mfaizanashraf RSS Branched to a new discussion.
1 2 3 ... 12 Previous Next
sx Level 1 Level 1 (0 points)
Currently Being Moderated
Dec 21, 2010 11:28 PM
hi guys i have iPhone 3G with version 3.1.3 i downloaded viber on my iphone but when i open it asks me to put ur number and click continue ...when i put my number and click continue doesnt do anything i know im doing it right cause it founds my country code directly and asking to put my number only ..... i deleted and downloaded it many times still same problem and i tried downloading with iTunes too same again, my brother has 3G S with version 4.1 its working very normal.
can anyone help plz

Thank you
MacBook Pro, Mac OS X (10.4.5)
  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Dec 24, 2010 3:24 AM (in response to sx)
    Hi,

    This is a member of the Viber Developing Team.
    If i'm correct, you described a problem that occurs to some users that they can't get the SMS with the activation code.
    We are not sure about the cause to that problem, and we are working hard to fix it right now.

    in the meanwhile, check out the post in our Support Forums regarding this problem: http://support.viber.com/entries/360078-what-should-i-do-if-i-don-t-receive-my-s ms-access-code

    if you have any other question, feel free to ask.
    the Viber Team.
  • yazeed Calculating status...
    Currently Being Moderated
    Dec 26, 2010 10:51 AM (in response to sx)
    please do u find the solution i have the same problek here
    toshiba, iPhone OS 3.1.3, no
  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Dec 28, 2010 1:53 AM (in response to sx)
    Hi,

    As I said, we are working hard to fix this problem.
    A solution should be ready within the next week or 2, and that'll solve your problem - you will be able to get your SMS with the code, and start using Viber to call for free

    in the meanwhile, please visit our Support Forums, and the related topic. there we will post updates regarding the exact solutions. you can find it at: http://support.viber.com/entries/360078-what-should-i-do-if-i-don-t-receive-my-s ms-access-code

    Thanks,
    the Viber Team.
  • yazeed Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 28, 2010 4:04 AM (in response to theViberTeam)
    my frnd the problem is nt in i cant recieve the msg the problem is when i enter the mobile number and press enter doesnt do anything please i want the solution thanx please the problem is nt in recieving the code the problem before it
    toshiba, iPhone OS 3.1.3, no
  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Dec 31, 2010 3:40 AM (in response to sx)
    Hey everyone,
    This is the Viber Team.

    As we promised, I am now excited to announce that we have a new solution for the SMS-code problem!
    If you still did not get the SMS (text message) with the activation code of Viber, please check out the following link that explains how to fix it:
    http://support.viber.com/entries/360078-what-should-i-do-if-i-don-t-receive-my-s ms-access-code

    Please let us know if this really helped you activate and use Viber.

    we wish you Happy New Year!
    the Viber Team.
  • iRo Calculating status...
    Currently Being Moderated
    Jan 3, 2011 3:12 AM (in response to theViberTeam)
    Viber works good on my iPhone 3G and iPhone 4 too, but I'm having a problem with my brother iPhone mobile number (we are in Italy).

    We can call other people we know with iPhone and Viber, but we do not see eachother in the Viber list of people we can call.

    I added Viber on his iPhone 3G yesterday and I still cannot see his number as a Viber number I can call. The same for him with my number that is "active" on Viber since last year and that everybody should be able to see.

    Thanks,
    Roberto
    iPhone 4, iOS 4, iPad and MacBook Pro
  • yazeed Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 5, 2011 1:30 AM (in response to theViberTeam)
    my frnd the problem is in nt i dont recieve the msg please focus the problem when i pit my number and press continou i cant continou that what i have please i want the solution again before entering the code when i put the number and press continuo nthing happen still freeze at continou
    toshiba, iPhone OS 3.1.3, no
  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Jan 7, 2011 2:43 AM (in response to sx)
    iRo - please see this page for more help:
    http://support.viber.com/entries/349520-why-are-my-friends-not-shown-as-viber-us ers

    yazeed and sx - we are aware of this problem for some users.
    We now developed a new mechanism that is supposed to help you use Viber.
    please uninstall and reinstall Viber. if you don't know how to do it, please see this page: http://support.viber.com/entries/347400-how-do-i-uninstall-and-reinstall-viber

    if it still doesn't work, visit our Support Forums at http://support.viber.com
    tell them about the problem. we will use your help to understand the problem fully, and hopefully fix it soon.

    If you have any more questions, please feel free to ask.
  • chris.riedrich Calculating status...
    Currently Being Moderated
    Jan 12, 2011 1:08 PM (in response to theViberTeam)
    Hi,

    I have the same problem. I have an Iphone with the version 3.0 ( i do not want to upgrade). As soon as I come to the screen where I have to enter my phone number nothing happens - when I press "continue" it I will stay on the same screen and I will not be forwarded to the next (enter code).
    Can I use Viber with the 3.0 version? why can I not enter my number?

    Hope to hear from you soon

    chris
    Iphone, iPhone OS 3.0
  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Jan 23, 2011 2:02 AM (in response to chris.riedrich)
    Hi,

    Viber should work properly with iPhone V3.
    the question is - is your phone unlocked or Jailbreak?
    If so - it might affect your Push Notification feature of your iPhone, and this causes the "freeze" problem of the Continue screen.

    Viber Media.
  • yazeed Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 24, 2011 12:44 AM (in response to theViberTeam)
    Viber Team please Explain my iphone is jailbreaked please explain what u mean ?? and what couzing the freezing
    toshiba, iPhone OS 3.1.3, no
  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Jan 24, 2011 1:13 AM (in response to yazeed)
    Jailbreak or "unlocked" iPhone means that it was activated in an unofficial way.
    This causes problems with the iPhone feature called Push Notifications (little windows that pop up on your iPhone screen).

    When Push Notifications have problems, Viber also has problems, because it relies on that feature.
1 2 3 ... 12 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (4)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.