148457 Views 166 Replies Latest reply: Jan 27, 2014 6:55 AM by mfaizanashraf Branched to a new discussion.
This is a member of the Viber Developing Team.
If i'm correct, you described a problem that occurs to some users that they can't get the SMS with the activation code.
We are not sure about the cause to that problem, and we are working hard to fix it right now.
in the meanwhile, check out the post in our Support Forums regarding this problem: http://support.viber.com/entries/360078-what-should-i-do-if-i-don-t-receive-my-s ms-access-code
if you have any other question, feel free to ask.
the Viber Team.
Currently Being ModeratedDec 24, 2010 1:50 PM (in response to theViberTeam)well everybody has the sms problem but i still didnt even reach there, when i put my number and click continue it doesnt happen anything .... and my bro have 3G S and using the same network and it worked on his.G5 quad, Mac OS X (10.4.5)
As I said, we are working hard to fix this problem.
A solution should be ready within the next week or 2, and that'll solve your problem - you will be able to get your SMS with the code, and start using Viber to call for free
in the meanwhile, please visit our Support Forums, and the related topic. there we will post updates regarding the exact solutions. you can find it at: http://support.viber.com/entries/360078-what-should-i-do-if-i-don-t-receive-my-s ms-access-code
the Viber Team.
Currently Being ModeratedDec 28, 2010 4:04 AM (in response to theViberTeam)my frnd the problem is nt in i cant recieve the msg the problem is when i enter the mobile number and press enter doesnt do anything please i want the solution thanx please the problem is nt in recieving the code the problem before ittoshiba, iPhone OS 3.1.3, no
This is the Viber Team.
As we promised, I am now excited to announce that we have a new solution for the SMS-code problem!
If you still did not get the SMS (text message) with the activation code of Viber, please check out the following link that explains how to fix it:
Please let us know if this really helped you activate and use Viber.
we wish you Happy New Year!
the Viber Team.
Currently Being ModeratedJan 3, 2011 3:12 AM (in response to theViberTeam)Viber works good on my iPhone 3G and iPhone 4 too, but I'm having a problem with my brother iPhone mobile number (we are in Italy).
We can call other people we know with iPhone and Viber, but we do not see eachother in the Viber list of people we can call.
I added Viber on his iPhone 3G yesterday and I still cannot see his number as a Viber number I can call. The same for him with my number that is "active" on Viber since last year and that everybody should be able to see.
RobertoiPhone 4, iOS 4, iPad and MacBook Pro
Currently Being ModeratedJan 5, 2011 1:30 AM (in response to theViberTeam)my frnd the problem is in nt i dont recieve the msg please focus the problem when i pit my number and press continou i cant continou that what i have please i want the solution again before entering the code when i put the number and press continuo nthing happen still freeze at continoutoshiba, iPhone OS 3.1.3, no
Currently Being ModeratedJan 6, 2011 2:44 AM (in response to yazeed)hey guys as i said before and Yazeed was repeating after me, we still didnt reach the SMS stage when we open Viber it locates our country code and asks for the number, when we write the number and click continue nothing happens it donst reach the Access code stage, so please if The Viber Team can check about this. THANK YOUG5 quad, Mac OS X (10.4.5)
iRo - please see this page for more help:
yazeed and sx - we are aware of this problem for some users.
We now developed a new mechanism that is supposed to help you use Viber.
please uninstall and reinstall Viber. if you don't know how to do it, please see this page: http://support.viber.com/entries/347400-how-do-i-uninstall-and-reinstall-viber
if it still doesn't work, visit our Support Forums at http://support.viber.com
tell them about the problem. we will use your help to understand the problem fully, and hopefully fix it soon.
If you have any more questions, please feel free to ask.
Currently Being ModeratedJan 12, 2011 1:08 PM (in response to theViberTeam)Hi,
I have the same problem. I have an Iphone with the version 3.0 ( i do not want to upgrade). As soon as I come to the screen where I have to enter my phone number nothing happens - when I press "continue" it I will stay on the same screen and I will not be forwarded to the next (enter code).
Can I use Viber with the 3.0 version? why can I not enter my number?
Hope to hear from you soon
chrisIphone, iPhone OS 3.0
Currently Being ModeratedJan 23, 2011 2:02 AM (in response to chris.riedrich)Hi,
Viber should work properly with iPhone V3.
the question is - is your phone unlocked or Jailbreak?
If so - it might affect your Push Notification feature of your iPhone, and this causes the "freeze" problem of the Continue screen.
Currently Being ModeratedJan 24, 2011 1:13 AM (in response to yazeed)Jailbreak or "unlocked" iPhone means that it was activated in an unofficial way.
This causes problems with the iPhone feature called Push Notifications (little windows that pop up on your iPhone screen).
When Push Notifications have problems, Viber also has problems, because it relies on that feature.