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Can't send mail!

2291 Views 7 Replies Latest reply: Apr 5, 2011 6:19 AM by jbs12345 RSS
chicodavid Calculating status...
Currently Being Moderated
Feb 1, 2011 10:47 AM
I use my touch constantly to send and receive email, so this is new out of the blue issue. Nothing has changed, no new accounts or new passwords. I receive mail fine. The account in question is a yahoo account with an sbcglobal.net suffix. The message I get is "cannot send mail, the user name or password is incorrect."
What I have tried: turning on and off, deleting and re-entering the account, turning on a secondary SMPT server.
WHAT NEXT? Much appreciate any help, as I rather depend on this thing.
ipod touch
  • lllaass Level 10 Level 10 (135,105 points)
    Currently Being Moderated
    Feb 1, 2011 10:55 AM (in response to chicodavid)
    - Can you access the mail server via a computer or another device? Maybe the server is down?
    - Have you tried the standard of resetting your iPod:
    Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    Mac Mini Early 2010 OSX 10.6.6, G4 MD OSX 10.5.8 - iPad 3G & G4 Touch, iOS 4
  • kentcccmember Calculating status...
    Currently Being Moderated
    Feb 1, 2011 11:07 AM (in response to chicodavid)
    Have got exactly the same problem on one of our ipods but not the other!! Help please
    Windows Vista
  • BevB88 Calculating status...
    Currently Being Moderated
    Feb 2, 2011 5:12 AM (in response to chicodavid)
    I have the same problem with my ipod/email. It started yesterday (1st Feb) as well. My account is a btinternet.com account. I have also tried all the things suggested here and have made no progress.
    IPOD
  • BevB88 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 4, 2011 6:12 AM (in response to chicodavid)
    I have now managed to get my email working again (with some help from my son). I changes the FETCH NEW DATA setting from PUSH MANUALLY to PUSH EVERY 30 MINUTES and hey presto I can send emails again !!
    IPOD
  • rrouille Calculating status...
    Currently Being Moderated
    Apr 2, 2011 12:53 PM (in response to lllaass)
    Had this problem today. Held both buttons per your instructions. All fixed! Thank You
    IPod Touch 4th Gen, iOS 4
  • jbs12345 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 5, 2011 6:19 AM (in response to rrouille)
    I've tried all the above on my iPod touch but no joy. I can receive mail, access internet via safari, but I can't send mail. I just get the message- Cannot Send Mail, The connection to the outgoing server "smtp.me.com" failed.
    Calendar and address book sync normally with my desktop via mobile me.
    Any other ideas anyone?
    mac Mini, Mac OS X (10.5.8), none

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