Skip navigation

11" Trackpad/Cursor Freeze

12165 Views 22 Replies Latest reply: Apr 2, 2013 1:57 PM by rmerisalu RSS
1 2 Previous Next
richsadams Level 1 Level 1 (70 points)
Currently Being Moderated
Nov 21, 2010 4:29 PM
I searched but couldn't find any posts discussing this exact symptom. Periodically my two-week old 11" MBA trackpad will stop responding to swipes of any sort. The cursor freezes on the screen. It only happens once in a while (maybe every few hours) and only lasts for about two to three seconds but it's frustrating and I've never experienced that with my older MacBook, my Magic Trackpad, etc. It doesn't seem to be associated with any particular application. I've tried rebooting, etc. but it continues to happen.

Build:

1.6GHz
4GB RAM
128GB SSD
(No Adobe Flash)

Other than that I absolutely love my new MBA!

Just wondering if anyone else is experiencing the same thing?
11.6" MacBook Air, iPad 3G 64GB, 24" iMac 3.06 and two Mac Minis all w/4GB RAM, Mac OS X (10.6.4)
  • Pdubkilla Calculating status...
    Currently Being Moderated
    Nov 21, 2010 7:44 PM (in response to richsadams)
    Hmm my wife has reported a similar problem I was assuming it was after coming back to it after it went to sleep. I am going to spend a little more time with it and see it i can reproduce the freeze. She also said it happens rarely and loves how fast it is, but she was using a G4 ibook until about a month ago!

    Build:

    1.4GHz
    2GB RAM
    64GB SSD
    MBP, MBA, Mac OS X (10.6.5)
  • Philip Lewis Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 3, 2010 3:19 PM (in response to Pdubkilla)
    Same problem. I close the lid, go to work and upon returning, the trackpad is unresponsive. No clicks, swipes or whatever.

    Rebooting by holding down the power key succeeds, but the trackpad is still dead - which is way to obscrure for me!

    It seems to wake up after 5-10 minutes, but I haven't had the patience to time it.

    This REALLY ****** me off, because if I turn this thing on, there is a reason associated with my salary - this makes it important!

    This is a vanilla machine. The only suspects are parallels (which is almost never active, as was not active when this happened 20 minutes ago) and Caffeine. I am deinstalling Caffeine to see if that helps

    Actually, I think this traclpad ***. It seems to have a mind of its own when deciding what to do on "physical click". I have right-lower set as right click, but left-lower (my default nayural click position) results in very variable things. Maybe it's just me

    I expected better

    This is the second crap problem I have (dfonts.exe goes bananas and eats a CPU regularly, caused by FF as far as I can determuine)

    pjl
    MB Air 11", Mac OS X (10.6.5)
  • Roy80 Calculating status...
    Currently Being Moderated
    Dec 3, 2010 6:14 PM (in response to Philip Lewis)
    Philip , until recently i was plagued by a similar problem - unit freezes upon wake up .. i think i found a solution to that and posted in my thread http://discussions.apple.com/thread.jspa?threadID=2643412&start=30&tstart=15 .. i hope this helps..
    Macbook Air (2010), Mac OS X (10.6.4)
  • Mr. Mellow Level 1 Level 1 (5 points)
    Currently Being Moderated
    Dec 12, 2010 1:50 AM (in response to richsadams)
    I've had this problem since day one. It seems to only happen when I'm editing text in any app (Safari, TextEdit, Skype, etc.). When I touch the trackpad (like to reposition the text-insertion caret), the cursor or pointer will appear, but it freezes and will not respond to trackpad input for several seconds.

    I haven't noticed a pattern, such as what processes are running at the time, but it has happened even with all other apps closed and external drives dismounted. This is über annoying, and I would love to find a fix for it.
    11" MacBook Air (late 2010), Mac OS X (10.6.4), 4 GB RAM
  • Mr. Mellow Level 1 Level 1 (5 points)
    Currently Being Moderated
    Dec 12, 2010 2:43 AM (in response to Mr. Mellow)
    Too late to edit my above message. I just noticed my trackpad froze right after I hit send on an email message in Mail, so it's not just while editing text. I'm not sure if sending mail (wirelessly) had anything to do with it, but it's something. The console log doesn't show anything happening at that time.
    11" MacBook Air (late 2010), Mac OS X (10.6.4), 4 GB RAM
  • ringers Calculating status...
    Currently Being Moderated
    Dec 18, 2010 12:02 PM (in response to Mr. Mellow)
    As with Mr Mellow's post, my MacBook Pro trackpad seems to freeze when I am using Mail. I will type the email, and when I go to hit send the cursor has gone. Frustrating
    MacBook Pro, Mac OS X (10.6.5)
  • ale.vivi Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 18, 2010 3:56 PM (in response to richsadams)
    Hello. I have the same problem. I think:
    - Some of the issues, like complete freeze are away after update on EMC FW 2.0
    - The trackpad is really bad handling grounding. Have you tried to use the mouse with the hand on the air?
    - Have you noticed the lack of response from the trackpad happens after not using it for a few seconds? If you touch the trackpad and then keep using it it responds very well, This appears an issue with power management of the trackpad?

    I have installed all updates and I think the trackpad is very crappy and something tells me is by design.
    (Macbook Air 11" 2010)

    Anyone agrees or have same issues?
    Macbook, Mac OS X (10.6.3)
  • Pedro Pinheiro Calculating status...
    Currently Being Moderated
    Jan 4, 2011 9:50 AM (in response to ale.vivi)
    I also think it's due to a grounding effect. If I'm using the MBA tilted while sitting on the couch, if the lower edge happens to touch any skin, the same effect happens. I think the effect of happening every few hours or so might be due to some buildup in static?
    MacBook Air 11/Intel iMac 27/G4 iMac 17/Intel Mac Mini/G3 iMac/PowerMac Cube/PowerBook G4 12, Mac OS X (10.6)
  • Mr. Mellow Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 6, 2011 11:24 PM (in response to Pedro Pinheiro)
    You might be right, I read somewhere that trackpads can be sensitive to static electricity. So I wonder why the MacBook Air and not my PowerBook? I use them both on the same stable and grounded power outlet. My 11" MBA's trackpad is still doing this, the most recent freeze lasting nearly 10 seconds. That's a long time to bleed off a little static electricity.
    11" MacBook Air (late 2010), Mac OS X (10.6.4), 4 GB RAM
  • plasreconsurg Calculating status...
    Currently Being Moderated
    Feb 3, 2011 5:33 AM (in response to ale.vivi)
    ale.vivi wrote:
    Hello. I have the same problem. I think:
    - Some of the issues, like complete freeze are away after update on EMC FW 2.0
    - The trackpad is really bad handling grounding. Have you tried to use the mouse with the hand on the air?
    - Have you noticed the lack of response from the trackpad happens after not using it for a few seconds? If you touch the trackpad and then keep using it it responds very well, This appears an issue with power management of the trackpad?

    I have installed all updates and I think the trackpad is very crappy and something tells me is by design.
    (Macbook Air 11" 2010)

    Anyone agrees or have same issues?



    Yup, same issue as you here - I've done a little searching and this seems a common problems on other models, including the old MBA. I've noticed I get this behaviour when plugged in to the power supply that came with my 11" MBA, but I don;t when using an older (larger, similar to my old MBP) power supply.

    Putting my other hand on the case next to the trackpad seems to solve the prob, so definitely a grounding problem I think.
    MBA 11", Mac OS X (10.6.6)
1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (1)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.