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Open from scanner Acrobat 9 pro fails

1149 Views 4 Replies Latest reply: Feb 8, 2011 9:04 PM by Whonnockian RSS
Whonnockian Level 1 Level 1 (0 points)
Currently Being Moderated
Feb 7, 2011 8:21 PM
I am restricted to scanning with Preview because Acrobat 9 collapses every time I try to open from scanner and that causes my Mac to give me a black screen until I unplug the scanner (a simple Lide Canon 70) from the USB port. Any suggestions?
Mac OS X (10.6.6)
  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    Feb 7, 2011 8:52 PM (in response to Whonnockian)
    Preview uses a different scanner driver to Acrobat. Have you installed the [LiDE70 scanner driver v12.13.1|http://support-au.canon.com.au/contents/AU/EN/0900323301.html]?

    If you do have the scanner driver installed then what settings do you have selected in the Acrobat Scan window? I just tried scanning from Acrobat 9.4.1 using Canon LiDE200 and worked okay for me.
    MacBook Pro 17, Mac OS X (10.6.6), MacPro 2x3GHz Quad-Core, iMac i7 27", Xserve G5, iPhone 4, iPad
  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    Feb 8, 2011 2:53 PM (in response to Whonnockian)
    I have not used the optional TWAIN plugin so cannot advise of its operation. As for running in 32bit mode, this can be helpful with older models of scanners with outdated drivers, but since the LiDE70 is relatively new and Canon does have a scanner driver for 10.6 then it is not needed.
    MacBook Pro 17, Mac OS X (10.6.6), MacPro 2x3GHz Quad-Core, iMac i7 27", Xserve G5, iPhone 4, iPad

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