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some quicktime videos not playing in Safari

4540 Views 8 Replies Latest reply: Feb 13, 2011 4:29 AM by Pat Taylor RSS
Panny1 Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 19, 2010 4:40 AM
Over the last few months I haven't been able to see some online video. I can see trailers on the apple site but for example, can't play video on: http://www.microsoft.com/mac/products/why-office2011
It just comes up with a quicktime symbol and a question mark. I also can preview videos in the iTunes store.

Would appreciate any help. (I've just updated to 5.03 in Safari with no difference)
MacBook Pro 15" late 2008, Mac OS X (10.6.5), 4GB Ram, 320GB 7,200rpm HD, 48GB SSD expresscard
  • Carolyn Samit Level 10 Level 10 (84,160 points)
    Currently Being Moderated
    Nov 19, 2010 4:47 AM (in response to Panny1)
    HI,

    Follow the instructions here by Klaus1: http://discussions.apple.com/thread.jspa?messageID=8381265







    Carolyn
    27" iMac 3.2GHz i3 MBAir iPad iPhone 3GS iLife iWork Pages Keynote, Mac OS X (10.6.5), QTPro Intuos Tablet Epson Olympus Airport JBL
  • Klaus1 Level 8 Level 8 (43,395 points)
    Currently Being Moderated
    Nov 19, 2010 5:22 AM (in response to Panny1)
    Firstly, make sure you have updated Safari to version 5.0.3.

    Also, have you tried viewing them using Quicktime Player 7?

    Mac OS X 10.6 includes QuickTime versions 10.0 and 7.6.3. The QuickTime 7 player will only be present if a QuickTime Pro key was present at the time of installation, or if specified as part of a custom install, or individually downloaded.

    http://support.apple.com/kb/dl923

    Snow Leopard update 10.6.4 included an update to 7.6.6 (if installed). You can install it from the above link even though it says for 10.6.3. It's the same version of QuickTime Player 7.6.6.

    Only QuickTime Player 7.6.3 or 7.6.6 can be updated to "Pro".

    But I don't think Microsoft uses Quicktime videos, but Windows Media files. Do you have Flip4Mac installed?

    Flip4Mac WMV Player from http://www.telestream.net/flip4mac-wmv/overview.htm (Windows Media Player for the Mac is no longer supported, even by Microsoft)

    Message was edited by: Klaus1
    20" 2.1GHz iSight iMac G5,, Mac OS X (10.5.8), iLife 9 but iMovie 6, QTPro 7.6.6, Safari 5.0.3
  • andyBall_uk Level 6 Level 6 (17,525 points)
    Currently Being Moderated
    Nov 19, 2010 5:42 AM (in response to Klaus1)
    But I don't think Microsoft uses Quicktime videos...

    they sure do, on that page at least
    http://download.microsoft.com/.../Ofmfeature_drip4video.mov
  • mjgalliott Calculating status...
    Currently Being Moderated
    Nov 25, 2010 6:43 AM (in response to Panny1)
    I would appreciate any feedback as well as I am in the exact same situation. I am looking at the exact same site trying to watch the MS tutorials but to no avail. I have everything updated but have come to the conclusion it is something to do with the MS website and embedded video files. Its the best I can come up with seeing as though I have tried everything I can think of especially that mentioned above.

    Look forward to finding a solution for this one as it is annoying to say the least.

    Cheers
    Macbook Pro, Mac OS X (10.6.5)
  • Paul Jeffries Level 1 Level 1 (145 points)
    Currently Being Moderated
    Jan 30, 2011 4:26 AM (in response to mjgalliott)
    I've been having the same problem, too. Even with videos I created in Apple Final Cut and uploaded with Apple iWeb; they don't play in Apple Safari using Apple Quicktime 10!!! Ridiculous!

    Yes, you can make Safari use QT7 but it's a bit of a palaver and not really a solution. More a party trick than anything! Open the page using Firefox first. Firefox has the good sense to use QT7. If you then open Safari and try the video again, I find that it now plays. Firefox seems to persuade Safari to use QT7 too. Don't know why. And the 'fix' doesn't stick; you have to open with Firefox first every time. So you may as well just watch the video in Firefox in the first place, until Apple wake up and realise that there really is an issue here and mend QT10!

    It would be interesting to find out if this works (or doesn't work) for others.
    2.8Ghz i5 iMac, Mac OS X (10.6.5)
  • Pat Taylor Level 1 Level 1 (5 points)
    Currently Being Moderated
    Feb 13, 2011 4:29 AM (in response to Paul Jeffries)
    I've just run into the same problem; the Quicktime videos I want to watch are on the Open University site, and Safari just won't play them using QTX or 7. Firefox is my solution too.
    Mac Pro 2x2.8GHz, Mac OS X (10.5.6)

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