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sound issue through headphones

2598 Views 12 Replies Latest reply: Mar 14, 2011 6:50 PM by Andrew Winter1 RSS
DJohnny Calculating status...
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Feb 12, 2011 12:03 PM
I've only had my phone a few days and audio playback is fine until I plug in the headphones. I get this bizarre “garbled” sound kind of like whatever audio is being played is inside a fish tank. I've unplugged the jack and plugged back in several times to get the same effect. Anyone else have this problem? Thank you
iOS 4
  • roaminggnome Level 10 Level 10 (89,140 points)
    Currently Being Moderated
    Feb 12, 2011 12:04 PM (in response to DJohnny)
    Have you tried basics from the manual?

    Restart.

    Reset.

    Restore.
    powerbook g4, iMac 20, Mac OS X (10.6.4), Time Capsule, iphone 3gs, iphone 4, ipod, ipod touch
  • Axel Foley Level 5 Level 5 (4,000 points)
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    Feb 12, 2011 12:06 PM (in response to DJohnny)
    Djohnny:

    Can you ensure that the headphone jack is seated properly inside the receptacle? Push down firmly and ensure that it is. You should feel a slight snap once it is seated.

    Axel F.
    MacBook Pro - 2GB RAM - Windows XP, Mac OS X (10.5.8)
  • Axel Foley Level 5 Level 5 (4,000 points)
    Currently Being Moderated
    Feb 12, 2011 12:22 PM (in response to DJohnny)
    Agreed. Take it back and have the phone replaced.

    Axel F.
    MacBook Pro - 2GB RAM - Windows XP, Mac OS X (10.5.8)
  • rbrindle Calculating status...
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    Feb 13, 2011 10:29 AM (in response to Axel Foley)
    Before you take it back though, try another set of headphones first. What I thought was an issue with my phone actually turned out to be with the headphones instead. Just a thought.
    MacBook Pro Unibody 2.2ghz 4GB RAM, Mac OS X (10.6.6)
  • Axel Foley Level 5 Level 5 (4,000 points)
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    Feb 13, 2011 10:41 AM (in response to rbrindle)
    Great Point, rbrindle. Agreed.
    MacBook Pro - 2GB RAM - Windows XP, Mac OS X (10.5.8)
  • tplSF Level 1 Level 1 (20 points)
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    Feb 13, 2011 11:36 AM (in response to DJohnny)
    I had this problem with my iPhone 4 as well. It got progressively worse, until I got no sound at all. I tried multiple headphones with the same problem, and even bought a brand new pair to test with. Strange thing was that the stock Apple headset worked, but since the earbuds don't fit me it didn't matter. I took it to the Mac store along with the new headphones that said on the box that the were designed for use with iPhone and they swapped it out immediately.

    By the way, it's possible that there's a foreign object or some dust in the jack receptacle. Take a look with a flashlight, and, if so, blow in some compressed air or clean out with a q-tip that you've removed most of the cotton from. Good luck!
    2010 15" MBP, Mac OS X (10.6.4), iPhone 4
  • Patrickster Level 1 Level 1 (0 points)
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    Feb 13, 2011 2:08 PM (in response to DJohnny)
    What Axel F said to do is absolutely correct. I had the exact same problem as described by everyone else and thought my headphone was completely pushed in all the way, it even felt like it was until a pushed a little harder and heard the "snap" and HOORAH! the sound greatly improved to 100% perfect. I know you said that you pushed it in all the way, I greatly suggest you go back and make sure you have pushed hard enough to hear it snap in because I strongly believe that this is the problem.

    Message was edited by: Patrickster

    Message was edited by: Patrickster
    iphone 4 32gb
  • Andrew Winter1 Calculating status...
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    Mar 14, 2011 2:04 AM (in response to DJohnny)
    Yes.
    As a matter of fact, a visual inspection of the input jack on my 4 day-old iPhone 4 shows the second contact point is recessed and not connecting at all. Having played with the depth of the jack, the "garbled" sound can be duplicated by not seating the male end completely.
    Mine is going back today for a swap out. Yours might need the same.

    A
    G5 2.3 3.0 Gig RAM / G4 756 (10.2.8), Mac OS X (10.4.5), LaCie 19 Blue / LG 700s Monitor
  • jjkcook02 Calculating status...
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    Mar 14, 2011 5:38 PM (in response to DJohnny)
    I have had my iphone 4 for one day and I have had the exact same problem. I tried to bring it back for a replacement at Verizon and the lady acted like I was crazy! In the end, she insisted it was my headphones and gave me a new pair. I went home and tried the new headphones with the same exact problem. Also, if I twist or move the connector at all, it will sometimes turn off all together, go to normal sound, or garble. It definitely is NOT working right and it's NOT my headphones.. it's the jack. Please post if you've had a successful solution with your wireless carrier. Thanks.
    pc, iOS 4
  • Andrew Winter1 Level 1 Level 1 (5 points)
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    Mar 14, 2011 6:50 PM (in response to jjkcook02)
    Here in Canada, the carrier is not responsible for the warranty. Rather than get in to it with the Bell reseller, I called apple support (emailed through the website actually and they called me) and registered a support ticket. Then, I made an appointment at the local Apple store and they handled the warranty issue. They swapped my SIM card and gave me a whole new unit, with the contacts functioning properly. You should start with Apple care first. They can be the most help.

    good luck.

    a
    G5 2.3 3.0 Gig RAM / G4 756 (10.2.8), Mac OS X (10.4.5), LaCie 19 Blue / LG 700s Monitor

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