Skip navigation

Mac App Store Stuck - Cannot Sign In

7834 Views 12 Replies Latest reply: Sep 20, 2012 10:38 PM by DennisPN RSS
Unkn0wn_Bit Calculating status...
Currently Being Moderated
Feb 15, 2011 9:28 AM

I've recently upgraded my Mac OS X from 10.6.2 to 10.6.6 .
Now the App Store is installed and shown in my dock , but I can't use it because it cannot connect to iTunes Store .
When I open the Mac App Store , "Connecting to iTunes Store ..." appears after a few seconds but it really does not do any other actions .
The main problem is that I can't even sign in with my Apple ID . When I click "Sign In" from the "Store" menu , the login form appears . After entering my Apple ID and password , the loading icon appears , and the applications sticks in this situation ( nothing happens after that ) .
Maybe I should notice a few things :

* I'm sure that I have an active Internet Connection and there's no problem with it .
* I'm not using FruitMenu and similar applications ( which makes problems for App Store and are already discussed in similar topics )
* I'm not using any firewall or something similar that prevent app store from any connections .
* I already tried opening iTunes manually ( as described before ) but nothing changed .
* I tried signing in with other Apple IDs and the same error occurred .
* I can use my Apple ID in iTunes Store , Apple Developer Section , ... without any errors .
* I'm sure that I'm not making mistake in entering ID and Password .
* I was monitoring my network activity and I found out that no request or packet is being sent by App Store application through Internet ( after the application sticks in that situations )
* I quitted every other apps while doing this , but nothing changed .
* I'm using iTunes 10.1.2 and App Store 1.0 (54)

Any ideas and helps are really appreciated ... ( I really need this )
Thank You
MacBook Pro MC371LL/A - Mac Pro MC535LL/A, Mac OS X (10.6.6)


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.