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HP Photosmart Plus b210 won't connect to iPad

22606 Views 8 Replies Latest reply: Jul 17, 2011 10:51 AM by jeannefromwilliamsville RSS
Robert Huber Level 1 Level 1 (35 points)
Currently Being Moderated
Feb 25, 2011 1:43 PM
Everything works up to the point of actually printing. The iPad sees the printer, I hit the print button in the dialogue menu, I get a window saying it is connecting, then nothing happens. Printer is on and active. I did the wireless test on the printer and it says everything is fine. Both the printer and the iPad are connected to the same network. What gives?
iMac 20" Core 2 Duo 2.4Ghz, Mac OS X (10.6), Also own iMac G5
  • Fred*M. Level 4 Level 4 (2,380 points)
    Currently Being Moderated
    Feb 25, 2011 5:18 PM (in response to Robert Huber)
    Robert-

    1. Have you checked to see if there is a firmware update for the printer? The check should be in one of the preferences or setup menus.

    2. Try double-clicking the button below the iPad's screen. That should show all running programs along the bottom of the screen. Press on one and hold until a red minus sign appears. Look for the printer cue and press its minus sign. If a previous printing attempt is blocking later print jobs, this should clear out all pending print jobs.

    3. What kind of WiFi router are you using? Some do not pass the Bonjour data that AirPrint requires. You can check this by configuring the printer for Ad Hoc mode and printing to it directly from the iPad.

    Fred
    Mac, Mac OS X (10.6.6)
  • Fred*M. Level 4 Level 4 (2,380 points)
    Currently Being Moderated
    Feb 25, 2011 8:27 PM (in response to Robert Huber)
    Robert-

    If you updated the printer's firmware a few days ago, then that is not likely your problem. If you only updated the drivers on your Macintosh, then the printer still needs to be checked.

    The AirPort Extreme is known to work well with AirPrint. The fact that your printer can't get to the internet makes me wonder if it might be connected to a different WiFi base station that does not have a connection to the internet. That would explain why your iPad can't find the printer. That is assuming your iPad can get to the internet!

    Can you add the printer to your Mac's Printer System Preference? If everything fails, you may have a defective printer.

    Fred
    Mac, Mac OS X (10.6.6)
  • Fred*M. Level 4 Level 4 (2,380 points)
    Currently Being Moderated
    Feb 25, 2011 9:09 PM (in response to Fred*M.)
    By the way, AirPrint does NOT work with the printer connected to the AirPort Extreme's USB port. You may be able to print to it from the Mac, but not the iPad using AirPrint!

    Fred
    Mac, Mac OS X (10.6.6)
  • Christer Hiort1 Level 1 Level 1 (25 points)
    Currently Being Moderated
    Apr 2, 2011 9:21 PM (in response to Robert Huber)
    I had exactly the same problem and even tough the printer itself downloaded an update I could not print.
    However, I went in to the menu and removed web services and then reinstalled web services. The pending print job on the iPad then started to print. (No restart of the printer was needed)

    Now everything works as it should.

    Thanks for the tip.
    iMac Intel Dual Core, 500gb HD, 2G RAM, Mac OS X (10.6.7), Using MyBook's for backup
  • millyian Calculating status...
    Currently Being Moderated
    May 1, 2011 10:40 AM (in response to Robert Huber)

    I was having the same problem with my MacBook Pro, but your solution fixed the problem.  I needed to restart the printer, however.  Not a big deal just a note for anyone else who tries this fix, you might have to restart, you might not.

     

    Thanks for the help

  • jeannefromwilliamsville Calculating status...
    Currently Being Moderated
    Jul 17, 2011 10:51 AM (in response to Fred*M.)

    This is the best advice ..Mine is working again..

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