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MacBook Pro Battery 'Service Battery' after Snow Upgrade

953890 Views 1,558 Replies Latest reply: Oct 25, 2013 4:10 PM by irbrenda RSS Branched to a new discussion.
  • jmgomezg Level 1 Level 1 (0 points)
    Today I got my third battery, for free as well, I have to agree, Apple Store staff are very helpful, I'm going to give another test to this one, once can be coincidence, twice to me is not.... but three times is definitively not coincidence, will post here in a few weeks or so or as soon as I have issues again.
    MacBook Pro 2.4GHz Intel Core 2 Duo, 2GB RAM, Mac OS X (10.5.8)
  • Mad Dog The Englishman Calculating status...
    Hi

    Have tried running my battery in a MBP running 10.5 and all is good.

    MacBook is now in with Apple who are looking into the problem for me, the results I'm getting are really random so it's now difficult to say if this is down to the Snow Leopard issue or not, will post the results once I get them.

    They have admitted this is an odd one and that when the MBP actually recognises the battery, condition is good. Also all diagnostics have shown battery is ok when tested in store.

    Cheers MDTE
    MacBook Pro 2.66 GHz Intel Core 2 Duo, Mac OS X (10.6.6), 4GB 1067MHz DDR3
  • shanghaitriad Calculating status...
    After Reading many posts here I decided to test my luck going to the apple store at Beijing's Xidan Joy City Mall, and you know what the genius gave me a new battery.

    He tested it saw that it was bad and said on the genius bar printed receipt that considering the customers unhappiness with the battery life and the verification that the battery is not working correct will give replacement.

    He needed a manager override because I am one month after my applecare has ended but he was really great about the issue and said he has seen a few like this.

    So For all of you out there I think if you go in to Apple Store they will treat you right on this issue.
    macbook pro 2.2 ghz, Mac OS X (10.6.6), no other info
  • joolsca50 Level 1 Level 1 (0 points)
    Yes, that was my experience too. Even though I was out of warranty, after a test of the battery, they replaced it (from Sony to SMB) an so far, so good!
    Macbook Pro 2.4 GHZ early 2008 and iMac 24" early 2009, Mac OS X (10.6.5)
  • Mad Dog The Englishman Level 1 Level 1 (95 points)
    Hi Guys

    Final Entry on this subject for me...

    I have my MacBook back from Apple, they have replaced the battery cables and run some tests and all seems to be working fine in terms of the battery now being recognised.

    It is early doors after having the MacBook back but what I am noticing (which again seems to be a fairly common issue) is a shorter battery life under Snow Leopard. So far no Battery Service Warning issues or impromptu shutdowns.

    For me it appears that the Snow Leopard installation and the battery problems were a complete co-incidence so I am happy to eat a small amount of Humble (Apple) Pie on this one but I am aware that there are many people still having battery problems after installing Snow Leopard so please bear this in mind if you're about to do it.

    Thanks go out to the Apple Store at Touchwood, Solihull who were brilliant as always in getting to a resolution. Cheers Guys!

    Cheers MDTE
    MacBook Pro 2.66 GHz Intel Core 2 Duo, Mac OS X (10.6.6), 4GB 1067MHz DDR3
  • Seanzie Calculating status...
    I thought I'd post my experience. My MBP isn't even 2 years old yet, bought it spring of 09. I got Snow Leopard shortly after it came out. I was fine until spring 2010 (so in my case there's nothing really saying it's definitely SL causing it). Then it'd charge all night, I'd unplug it, it'd die within 30sec. I brought it in, my warranty just ran up, but they replaced the battery. Now, coming up on the 2nd year of having the MBP, the 1st year of the new battery, I'm having issues again. Either I have the same problem where it charges for hours, I unplug it, it immediately dies. OR the battery says I have 20 hrs of life remaining, and it never decreases, even after hours of being on it. Here's the comical stats.

    When battery computer dies (after hours of charging):
    Charge Information
    Charge remaining (mAh): 0
    Full charged: No
    Charging: Yes
    Full charge capacity (mAh): 111 (no, I'm not missing any digits, it said one hundred and eleven)

    Cycle count 336

    Now for when the battery says 20 hours (after being on it for a few hours already):
    Charge Information
    Charge remaining (mAh): 61676
    Full charged: Yes
    Charging: No
    Full charge capacity (mAh): 61676 (yes, 61 thousand, new is only around 5 thousand)

    Cycle count 336
    MacBook Pro
  • Neville Mayfield Level 4 Level 4 (1,305 points)
    That's another point to have checked - probably uncommon but certainly significant for thoe having ongoing problems.

    Good one MDTE!

    Neville
    Macbook Pro 2.53, 4GB RAM, 250GB, 1TB WD ext, Mac OS X (10.6.4), eMac 1.42MHz, 160GB, 10.4.11, 1.5 GB, Superdrive, 250GB My Book Essential
  • giloliveira Calculating status...
    I bought my Macbook Pro in december 2007. So I'm not really surprised my battery is a mess. Since I let Apple take care of another problem (where my graphic chip being faulty resulted in a free-of-charge replacement of my logic board) I got this 'Service Battery' message. I was about 4 months on Snow Leopard before I brought it in for repair and have never encountered this 'Service Battery' warning before. While on Leopard, I already encountered problems with my battery where it could stay alive for about 10-20 minutes before powering down. Maybe the upgrade to Snow has decreased this to the 5 minutes it currently holds, but I am not fully sure of that. I hope someone could advise me what course of actions I should take from here on out. Anyway, below follow the details for my december 2007 MacBook Pro on OS X 10.6.6 while connected with an AC charger:

    *Battery Information:*
    Model Information:
    Manufacturer: Sony
    Device name: ASMB012
    Pack Lot Code: 0001
    PCB Lot Code: 0000
    Firmware Version: 0110
    Hardware Revision: 0500
    Cell Revision: 0303

    Charge Information:
    Charge remaining (mAh): 264
    Fully charged: No
    Charging: No
    Full charge capacity (mAh): 490

    Health Information:
    Cycle count: 70
    Condition: Check Battery
    Battery Installed: Yes
    Amperage (mA): 0
    Voltage (mV): 12040

    *AC Charger Information:*
    Connected: Yes
    ID: 0x0100
    Wattage (W): 85
    Revision: 0x0000
    Family: 0x00ba
    Serial Number: *********
    Charging: No
    MacBook Pro 2.4Ghz (Santa Rosa), 2 GB RAM, 160GB, Mac OS X (10.6.6)
  • David Hinz Level 1 Level 1 (15 points)
    I've been watching this topic closely and was just waiting to go to the Apple Store until just before my AppleCare expired on my MacBook Pro. I've been having the "Service Battery" message for almost a year now. I went to the Apple Store yesterday, 1 day before the AppleCare expired and Apple replaced the battery for free.

    When I first started talking to the Genius I mentioned this forum topic and got the standard answer that "nothing in those forums are official" and "that until Apple acknowledges the problem, we don't consider it an issue". She also asked how often I used the laptop with just the battery and I mentioned that about 1/3 of the time was on the battery, she said that I should use just the battery more often. I mentioned that I had never seen this problem with running Leopard and it only showed up with Snow Leopard. The Genius replied that Leopard doesn't have the software to detect problems with batteries and that it was only introduced with Snow Leopard. I did ask why so many batteries were failing, she didn't seem to think there were that many, and when I mentioned this forum topic again and that there were a lot of complaints about laptop batteries, she just kind of shrugged her shoulders and ignored the comment.

    After running the diagnostic program they have, everything came up good except the battery. She immediately said the battery is bad and would replace it. (That's when she noticed I had 1 day left on AppleCare. ) The diagnostic program showed that even a "full recharge" of my battery would only recharge the battery up to 41.5%.

    But, I did get a new battery for free, hope this one lasts for awhile and that nothing else goes wrong with the laptop now that it is out of warranty. (I think a SSD is probably the next purchase for the laptop.)

    David.
    MacBook Pro, Mac OS X (10.6.6)
  • kumar309 Calculating status...
    I went to 5th Avenue apple center, and got my second battery replaced again. One was done in 2010 and this one now. Saved $99 all thanks to apple care.
    Mac OS X (10.6.6)
  • mr meister Level 1 Level 1 (0 points)
    I've just had my battery replaced and the genius man said that i should run my macbook off the mains if i have the option to, and only use the battery if i have to be mobile. i'd been fully discharging the battery then charging it up again, which meant (if i'd continued to) i would have averaged around 400 cycles per year.
    My late 2008 had 447 cycles and its health was less than 70%. apparently this is how they replace this model under warranty, if it was over 500 cycles they wouldn't have replaced it free of charge. he also mentioned that for white macbooks and earlier macbook pros the charge cycle is 300 for warranty, and 2009 onwards is 1000 for warranty.
    Macbook Pro (late 2008), Mac OS X (10.6.6), 2.66GHz, 4GB RAM, 320GB HDD
  • dhz Calculating status...
    ever started that lawsuit? Can count me in. It's f**king March now and they're just not coming with a solution because it's gonna cost them money instead of making it with the upcoming new operating system. Well let them pay. If they don't wanna listen they will have to feel it ( in their pockets )

    H
    macbookpro, Mac OS X (10.6.6)
  • majjo84 Calculating status...
    Hi,
    I recently updated to LS (on January) and my computer doesn't really say "Service Battery", but I've noticed that when there's only a couple of minutes (below 15') left on it, the comp just turns off. It doesn't even tell me that there are only 10' left, it just turns off. Do you think is because of the upgrade?
    There's also one more thing that started happening about a week ago. I bought a new charger about a month ago (one of the new ones), and it was working just fine. About a week ago though, after a while of charging, the charger light just starts turning red and green and the battery icon shows an X. As a result, I haven't been able to get my battery completely charged since this started happening. BTW, I had to change my batt not even a year ago, and bought it directly on the Apple store.
    macbook pro 17", Mac OS X (10.6.6)
  • stazeii Level 1 Level 1 (10 points)
    One question I'm wondering is... did anyone upgrade from a previous MBP that would have had 10.4.10+ installed?

    Basically, would anyone have this (http://support.apple.com/kb/HT1403?viewlocale=en_US) installed that could be gumming up the works.
  • STCav Calculating status...
    Staze,

    I am using a MacBook Pro that started life on 10.4 and has OSX progressively upgraded; now on 10.6.6. I do not have any file called 'BatteryUpdater" on the thing.

    I came to this forum because I was experiencing all the short life, unexpected shutdowns, etc. when I was on 10.4. Apple replaced my battery (twice) without charge. I have had no problems since I updated to 10.6 (6 months ago or so), which I did without a clean install or anything fancy (just put the disc in and it worked).

    CoconutBattery says current capacity is 85% of design capacity. That's been up and down a little since SL update, but seems to have settled.

    Current stats:

    *Battery Information:*

    Model Information:
    Manufacturer: Sony
    Device name: ASMB012
    Pack Lot Code: 0001
    PCB Lot Code: 0000
    Firmware Version: 0110
    Hardware Revision: 0500
    Cell Revision: 0303
    Charge Information:
    Charge remaining (mAh): 4777
    Fully charged: Yes
    Charging: No
    Full charge capacity (mAh): 4777
    Health Information:
    Cycle count: 216
    Condition: Normal
    Battery Installed: Yes
    Amperage (mA): 33
    Voltage (mV): 12579

    Hope this helps.
    iMac Intel; MacBook Pro Intel, Mac OS X (10.6.6)

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