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Rented movie in iPad won't play in Apple TV 2

34509 Views 18 Replies Latest reply: Apr 30, 2012 6:21 PM by OutfieldDan RSS
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wgrahame Level 1 Level 1 (75 points)
Currently Being Moderated
Feb 27, 2011 4:28 PM
Today I rented Unstoppable in my iPad form the iTunes Store, the idea was to use airplay to send it to my Apple TV 2 and view it on my TV.

Every time I try to use Airplay to stream the movie from my Ipad the Apple TV 2 returns the message that is not authorize to play the content from the iPad.

Anybody have any idea how to fix this?, I am using the Apple HDMI cable and both devices are login to the same Apple ID. I have restore to factoring settings my Apple TV 2 and restarted my iPad several times, I also have log out of my Apple ID and log back in in both devices.

Do not know what else to try any help would be appreciates.

Thanks on advance WFGE

Message was edited by: wgrahame
iPad - Apple TV 2, iOS 4, Mac Pro
  • Carolyn Samit Level 10 Level 10 (84,050 points)
    Currently Being Moderated
    Feb 27, 2011 4:32 PM (in response to wgrahame)
    Hi,

    Not sure if this will help but worth a try.

    Launch iTunes. From the menu bar click Store / Authorize This Computer.

    Restart your iPad. Try again.

    If that didn't help...


    the message that is not authorize to play the content from the iPad.


    Launch iTunes. From the menu bar click iTunes / Preferences then select the Advanced tab. Click: *Reset warnings and reset cache.* Click Store in the menu then click Sign Out.

    Restart the iPad again.


















    Carolyn

    Message was edited by: Carolyn Samit
    27" iMac 3.2GHz i3 MBAir iPad iPhone 4 iLife iWork / AirPlay ATV2 AiportExtr, Mac OS X (10.6.6), QTPro Intuos Epson Olympus Airport JBL
  • lllaass Level 10 Level 10 (134,995 points)
    Currently Being Moderated
    Feb 27, 2011 5:44 PM (in response to wgrahame)
    You can transfer it from the iPad. see:
    http://support.apple.com/kb/HT1657
    which states:
    If you download a rented movie on your iPhone 4, iPad, iPod touch (4th generation), or Apple TV: It is not transferable to any other device or computer.
    Mac Mini Early 2010 OSX 10.6.6, G4 MD OSX 10.5.8 - iPad 3G & G4 Touch, iOS 4
  • dannyvee68 Calculating status...
    Currently Being Moderated
    Oct 15, 2011 9:24 AM (in response to wgrahame)

    Hi There,

     

    I am started experiencing this exact same problem, right after I updated my IPAD to IOS5.  Before that I could airplay the content to the Apple TV2, even after pdated the ATV to version 4.4.

     

    Just some more data on the problem, hopefully that helps someone out there identify a solution.

     

    Thanks,


    Danny

  • jamesfromuttoxeter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 24, 2011 12:44 PM (in response to wgrahame)

    Hi,

     

    I spent a while looking for a solution for this.

     

    In the end I took head of one basic suggestion and it worked!

     

    Reset Apple TV. Unplug it for a couple of mins.

     

    Streaming was fine again after this.

  • laurenfrommadison Calculating status...
    Currently Being Moderated
    Feb 10, 2012 8:41 PM (in response to wgrahame)

    Same problem with trying to watch movies from iPad after download from iTunes. Solution for me was to sign out of iTunes on the apple tv, an then resign in. Viola everything plays. After a ton of searching, I did finally find an apple support article: http://support.apple.com/kb/TS2845 which covers this issue. Good Luck!

    Search text: how do I authorize apple tv; how do I authorize apple tv to play iPad content; apple tv is not authorized to play this content.

  • MickCharles Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 10, 2012 4:10 PM (in response to wgrahame)

    No Resolution!

     

    • iPad 1
    • ATV 2
    • All Software is Latest Up-to-Date

     

    I have purchased several movies on my iPad 1 from iTunes since November 2011 and played all of them from iP to ATV without issue...

     

    I just rented the SD version of "I Bought a Zoo" from iT on my iP.  The movie plays fine on the iP, but when i changed the setting to play through my ATV I get the following message on my Video Monitor:

     

    • "Your Apple TV is Not Authorized to Play this Content"

     

    This wouldn't be quite so infuriating were it not for the fact that:

     

    1. It worked as recently as 8 days ago (movie name: "Drive")
    2. I made no changes over the course of those 8 days
    3. There seems to be no way to obtain a refund for a product (rental fee) that did not function
    4. My 24 hour play-back clock expires in 23 minutes!

     

    Additionally, iTunes Music on the iP plays fine through my ATV to Stereo as does the ability to display Photos to the Video Monitor from my iP through the ATV.

     

    I have tried every recommended solution that so many of you have graciously posted here - thank you! - but to no avail!  I am VERY disappointed.  Who do i contact to obtain a refund of my SD Rental fee of $3.99?

  • rockmyplimsoul Level 5 Level 5 (5,370 points)
    Currently Being Moderated
    Apr 10, 2012 4:58 PM (in response to MickCharles)

    MickCharles wrote:

     

    No Resolution!

     

    • iPad 1
    • ATV 2
    • All Software is Latest Up-to-Date

     

    I have purchased several movies on my iPad 1 from iTunes since November 2011 and played all of them from iP to ATV without issue...

    I think the difference you're seeing is between purchasing a movie vs. renting a move.  Why there's a difference I don't know, but I suspect it may be due to copyright issues and/or technical issues between having the content saved vs. streamed.  Why wouldn't you just rent the movie from your ATV in the first place?

  • MickCharles Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 10, 2012 5:43 PM (in response to rockmyplimsoul)

    At the risk of getting into a whole "thing" re: my choice to rent the movie on my iP vs. ATV the facts remain that:

     

    1. It is supposed to function as i described (true/false?)
    2. i'm renting SD movies from iT so copyright issues are in the full control of AAPL on all AAPL devices
    3. It has functioned as described; rented iT movies on iP and played through ATV to Video Monitor on many occasions in the past - as recent as 8 days ago.
    4. All other streaming functions from iP and iPh to ATV; music, photos, and home-made video function

     

    Not withstanding observed performance: My opinion - and that's all it is - is that there should be no Copyright issues regarding the licensing of the movie for use as a rental on iP vs. purchasing on the iP vs. similar rights-to-use options on the ATV.  If this use of the iP / ATV capability is not supported (for whatever reasons) then the vendor (AAPL) should simply disable the functionality on the iP and advise the end-user that rented movies on the iP cannot be 'streamed' to ATV-

     

    Thus, my choice to rent from iT on my iP and play via ATV deserves consideration and problem rectification - at least a refund of my rental fee ($3.99).

     

    Additional technical information re. the iP: 46 of the 64G memory is available and the battery has in excess of 80% charge level.

     

    Many thanks for your consideration of the matter.

  • rockmyplimsoul Level 5 Level 5 (5,370 points)
    Currently Being Moderated
    Apr 11, 2012 5:15 PM (in response to MickCharles)

    MickCharles wrote:

     

    It is supposed to function as i described (true/false?)

    False, per the link provided above:

     

    "If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer."  The only way to transfer a rented movie is if you rent it from your computer, and then it can be moved around to other devices but (a) it can only exist on one device at a time, and (b) you cannot move it to Apple TV 2 or 3.  It is odd that you can't do what you want, but I'm not a lawyer ;)

     

    MickCharles wrote:

     

    i'm renting SD movies from iT so copyright issues are in the full control of AAPL on all AAPL devices

    I don't know the legal agreements between Apple and movie studios, but with a rental you don't own the material so I suspect that is the difference.  With a purchase you're given some leeway that you don't have with a rental. 

     

    MickCharles wrote:

     

    It has functioned as described; rented iT movies on iP and played through ATV to Video Monitor on many occasions in the past - as recent as 8 days ago.

    Your original post mentioned that purchases worked, not rentals.  Have you ever seen a rental stream from your i-device to Apple TV?  I wouldn't think so, given Apple's statement above.

     

    MickCharles wrote:

     

    All other streaming functions from iP and iPh to ATV; music, photos, and home-made video function

    These would not be subject to the same copyright issues as a movie.

     

    You can try taking this up with Apple, and depending on who you communicate with (and your approach) may determine your success to get a refund.  Apple does state that you can't stream a movie from your device to ATV, but perhaps not clearly enough (which you might use to your advantage).

  • MickCharles Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 11, 2012 5:49 PM (in response to rockmyplimsoul)

    There seems to be confusion and so to be clear:

     

    • Rented movie from Apple's iTunes using my Apple iPad
    • Have done this on at least 5 occasions in 2012 and as recently as 9 days ago.
    • I have never purchsed a movie and they have all been Rented on my iPad and viewed on my Video monitor via Apple's Apple TV.

     

    There was NEVER any attempt to share content between iPad, iPhone, etc - reference to these devices was mentioned to further validate that all Apple Technology devices were communicating with Apple's AppleTV.  In similar fashion, the references to Photo and other homemade videos being viewed/played from iPad to Video Monitor via Apple's AppleTV was to confirm to readers that my iPad was in fact communicating to Apple's AppleTV properly.

     

    Legally: A consumer (that's us) never "owns" a movie.  Rather, one is granted a short-term right-to-use or rental (30-days to start, 24-hours of access once started) or one is granted an unlimited right-to-use in the case of a purchased movie.  The movie itself is owned by the studio or other entitiy to which the actual movie copyrighted content has been legally transfered (sold/bought).  A copyright is a copyright irrespective of the term of use, i.e.: you can't legally reproduce the content except in the context of the Supreme Court's ruling pertaining to Fair-Use. The same is true of music - no matter the means of content delivery - vinyl, tape, cd, legal-download.

     

    All that said: A rented movie - as with a purchase movie or music - is downloaded to the iPad.  From there the movie is played and viewable on the iPad or may be directed to Apple's AppleTV again in a manner that's akin to purchased iTunes music.  There is no reason why this should not work - specifically an error message that states the Content's Authorization for playback is malaligned defies logic when content and mechanisms for delivery have been legally obtained and are being accessed by a single vendor's (AAPL) hardware and software.

     

    Again, many thanks for comments that help address the nature of the broken playback function of a working iPad, AppleTV, Video Monitor implementation.

  • Kimo786 Calculating status...
    Currently Being Moderated
    Apr 14, 2012 10:28 PM (in response to wgrahame)

    Hi there.  I recently purchases a rental video on my ipad2. I tried to play the movie via appletv 2 and keep getting the error message "atv cannot play this content". I updated the atv software and still no luck. Any ideas?

  • MickCharles Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 15, 2012 9:21 AM (in response to wgrahame)

    Kimo:

     

    No ideas - sorry.  I'm woefully disappointed by this combined with what seems to be an inability to find/contact a customer-service group to obtain a refund.

     

    Conversely, i imagine that to provide customer service for iTunes would be a VERY significant investment on the part of AAPL which would manifest as much higher costs for music/videos/etc.  At this point I'll accept the trade-off of low-priced convenience - hoping that this was an one-time occurrence - as opposed to significantly higher prices.

     

    Additionally, as offered by another respondent, i will probably use ATV to purchase movies that i intend to view in-home on my video monitor.  I'll reserve iPad downloads to movies that i want to view on/in a plane, train or automobile.

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