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iTunes store account hacked

664975 Views 1,941 Replies Latest reply: Apr 20, 2014 10:42 AM by Chris CA RSS Branched to a new discussion.
  • Beast70 Calculating status...
    Currently Being Moderated
    Feb 27, 2011 3:17 PM (in response to stereocourier)
    Add me to the list of people who got scammed. Someone took $21.24 for a fraudulent in app purchase for "德州撲克, 560,000 chips, Seller: Hongbin Suo" and "德州撲克, v2.0, Seller: Hongbin Suo". After googling it, the only app I could find was Boyaa Texas Hold'em from Boyaa Company Limited, which I've never downloaded or used. For now, I'll assume they are an innocent party to this.

    My money was from a gift card, so I can't even dispute it with a credit card company. I sure hope Apple comes through and doesn't give me a hassle over it.
    iOS 4
  • glight Calculating status...
    Currently Being Moderated
    Feb 27, 2011 4:29 PM (in response to stereocourier)
    Same issue everyone else here is having... lost $50 in store credit to an Online game I never downloaded. Whoever did this changed my city and state to Towson, MD and removed my credit card info. Interesting that this should occur shortly after I entered my Xmas gift card info... almost like someone at Itunes was watching for that activity.

    Contacted Apple Customer Service, and they set up an incident report telling me I should hear back in 12-24 hours. We're into day 3 now with no reponse.

    I contacted the company that distributes the game, and they told me my Itunes account had probably been hacked, made some security suggestions, and said that they are hearing this A LOT. Interesting that they got back to me just a few hours after I emailed, and yet Apple has still not responded.

    It is very apparent that Apple Itunes has a big problem on their hands, and they are keeping quiet about it. When you have been hacked, and peoples money and private info has been stolen, you should **** well be more responsible (and responsive) than Apple is being.

    As for me, I am regretting my purchase of the Ipad, and will certainly not be purchasing any more Apple products or dealing with Itunes in the future.

    Wake up Apple, and offer phone support for the people who have been ripped off using your service. Otherwise, you might just lose your cash cow.
    Windows 7
  • brad p Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 27, 2011 7:37 PM (in response to stereocourier)
    seems a sim thing has happened in the past..

    http://thenextweb.com/apple/2010/07/04/appstore-hack-itunes/
    G5, Mac OS X (10.4.9), pro tools user
  • nauticus25 Calculating status...
    Currently Being Moderated
    Feb 28, 2011 7:07 AM (in response to stereocourier)
    Add me to the list as well. This morning I got a receipt from iTunes showing three transactions on my account... one was for downloading a free app and the other two were for in-app purchases of $19.95 each from that app. The item purchased was mostly illegible characters, but did list "GAMEISLIVE CORPORATION" and the artist was "Lakoo".

    I emailed both Lakoo and Apple this morning and have already gotten a response from Apple (about one hour later) stating that the money will be back in my account within 48 hours. Nice response!
  • Suddle D Calculating status...
    Currently Being Moderated
    Feb 28, 2011 11:19 AM (in response to nauticus25)
    Add another to the list. Just got charges yesterday for:
    德州撲克, 560,000 chips, Seller: Hongbin Suo $19.99

    Never bought the game or chips, they used all the credit left on my balance in iTunes. Sent an email in to support, and I hope they respond and refund promptly. I have already changed my password, so I hope it doesn't happen again. You would think they would block this seller/app by now so it wont keep happening. Too bad its not a Credit card, which is easy to refund, I am not at the mercy of Apple....
    iPhone 4, iOS 4
  • BradGTX77 Calculating status...
    Currently Being Moderated
    Feb 28, 2011 11:20 AM (in response to stereocourier)
    Same issue dated 2/27/11. I received two gift cards over the weekend and redeemed them via my iPhone. Then I saw two unauthorized orders over totaling $50.00.

    1 帝國 Online, 23400銀幣禮包, Seller: GAMEISLIVE CORPORATION LIMITED $19.99
    2 帝國 Online, 23400銀幣禮包, Seller: GAMEISLIVE CORPORATION LIMITED $19.99
    3 帝國 Online, 10530銀幣禮包, Seller: GAMEISLIVE CORPORATION LIMITED $9.99
    The Artist listed for these is Lakoo.

    And then there is a separate order for three more items (one app and two in-app purchases) totaling $8.97. I can't paste the details of that order here because I haven't received the email confirmation of the order from iTunes, and the iTunes app doesn't let you copy and paste text. This order shows the App Seller as Hua Tian and the Artist as ZipXing Studio. The two in-app purchases listed are Seller GAMEISLIVE and the Artist is Lakoo, just like in the first order.

    I've emailed iTunes support and am awaiting their response. In the meantime, I've not noticed any activity on my checking account that it tied to iTunes. I removed my credit card from iTunes and changed my password. We'll see...
    Intel, Windows 7, None
  • decuder Calculating status...
    Currently Being Moderated
    Feb 28, 2011 4:31 PM (in response to BradGTX77)
    I have just been charged for three unauthorized orders over totaling $35.97.

    There was Online, v2.3,Seller: GAMEISLIVE CORPORATION LIMITED|Lakoo|App|Free
    Online,23400, Seller: GAMEISLIVE CORPORATION LIMITED|In App Purchase|$23.99
    Online,5850, Seller: GAMEISLIVE CORPORATION LIMITED|In App Purchase|$5.99
    Online,5850, Seller: GAMEISLIVE CORPORATION LIMITED|In App Purchase|$5.99

    The Artist listed for these is Lakoo.

    I checked and confirmed on my iPhone that I HAVE enabled Restrictions and In App Purchases are OFF.

    I have changed my password and I too have emailed iTunes and awaiting their response.
    Windows XP
  • Kam13 Calculating status...
    Currently Being Moderated
    Feb 28, 2011 7:03 PM (in response to stereocourier)
    I have had the exact same thing happen to me. Same seller: Hongbin Suo and same changes made to my address. I was charged for about $25 against a gift card balance, leaving .17 in the account. I had previously had my iTunes linked to my debit card, and I have no recollection of removing it. However, it's saying I have no card on file now. This makes me worry even more since now I don't know if my bank account has been compromised. I've sent an email to iTunes (after frantically calling Apple and being told I have no other option) as well as my bank. This is really disturbing .
    Mac OS X (10.5.8)
  • Terrence Level 1 Level 1 (5 points)
    Currently Being Moderated
    Feb 28, 2011 9:22 PM (in response to stereocourier)
    In my instance, my account was apparently hacked into. Somehow, 2 unauthorized purchases was made. 1. A music track and 2. a 50 dollar gift card. Both of these transactions did not show as being paid by me and a research of my Bank's CC didnt show neither of these transactions as being submitted or paid. In saying that however, it had appeared that my CC information had been altered at the time of the unauthorized transactions. The CC number had been altered as well as the Billing City, State, & Zip code. I can see at the time where I had written Apple and notified them of these unauthorized purchases, but no follow up disposition back to me. The only thing that I was aware of was being unable to download music tracks from asia which is understandable. Then, upon the introduction of the mac app store and the aquisition of an iphone4, i realized that I was unable to download free apps, with each failed attempted, the download would halt with a message saying that the Apple ID that i was using was disabled.
    Apple has resolved my account so that I can download music and download free iphone and mac apps, and I am grateful for that, but now, I have this queasy feeling that I need to look over my sholder and check my Apple ID wondering when the next breech of security is going go to happen.
    2.4 ghz Intel AL iMac, Mac OS X (10.6.4), 2.0 ghz macbook
  • mjcowley Calculating status...
    Currently Being Moderated
    Mar 1, 2011 3:54 AM (in response to Terrence)
    I just lost my gift card funds to unauthorised in-app purchases from Boyaa as well.

    So Apple's support page says "response within 24 hours" and then I get an auto email reply saying "response most likely within 48 hours", but I see some of you are waiting well over this now. Super stuff!
    iMac, Mac OS X (10.6.1)
  • brad p Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 1, 2011 7:14 AM (in response to mjcowley)
    well, i have to say, this simple email from apple to all its itunes store account holders would obviously be the winning ticket.(after all, this is what apple is saying to do, right?)

    "to all itunes store account holders, please change your password immediately"

    now come on, is that too fricken obvious? almost laughable!
    they must not care about the money they refund, some one else must be paying for all those refunds..you'de think that entity would tell apple to send the email..
    G5, Mac OS X (10.4.9), pro tools user
  • trailbossc Calculating status...
    Currently Being Moderated
    Mar 1, 2011 8:46 AM (in response to brad p)
    They can't even pop into this thread and say anything. It's doubtful they will send a message to their users to change their passwords. Not that it would even help. I don't think these hacks really have anything to do with passwords. I think these are direct hacks. And if it is because of passwords that were farmed from an app, how is changing it going to help. The app is just going to get the new password anyway. Again, it sure would be nice to see a response from Apple other than "change your password" or "be careful with your security" etc.
    PC, Windows 7
  • BradGTX77 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 1, 2011 8:54 AM (in response to stereocourier)
    I am curious - how did each of you input the gift card code? Has anyone who has been affected by this hack entered their gift card code via their computer and NOT via a mobile device?

    I input mine via my iPhone in iTunes, and I'm wondering if it is specific to people who enter the code into iTunes via a mobile device (iPod, iPad, iPhone) as opposed to via their computer.

    Message was edited by: BradGTX77
    Intel, Windows 7, None
  • brad p Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 1, 2011 8:59 AM (in response to BradGTX77)
    im pretty sure i used my computer. although its been a long time since i put the gift card in.. ive had the gift crd credit for a long time.. yrs maybe...
    is there a way to find out when it was entered?
    G5, Mac OS X (10.4.9), pro tools user
  • BradGTX77 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 1, 2011 9:01 AM (in response to brad p)
    Not that I'm aware of, sadly.
    Intel, Windows 7, None
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