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iPhone 4 does not save sent mail?

24479 Views 13 Replies Latest reply: Feb 7, 2013 6:50 AM by hplimaye RSS
inte Level 1 Level 1 (10 points)
Currently Being Moderated
Feb 4, 2011 9:04 PM
My 3Gs always did.

Now when I send a message from the iPhone 4, it is not in my "sent mail" folder. 100% of the time, sent mail isn't there.

I use IMAP, and mail sent from my Macbooks does show up in the sent mail folder on the iPhone & all other computers. Same incoming & outgoing servers are specified on the iPhone & Macbooks.

Why does any mail sent from the iPhone not show up in the sent mail folder?
MacBook Pro 17", Macbook 13" Alum, iPhone, Mac OS X (10.5.8), 2 GB 1067 MHz DDR3
  • Allan Sampson Level 10 Level 10 (122,145 points)
    Currently Being Moderated
    Feb 4, 2011 10:16 PM (in response to inte)
    Did you transfer the backup for your 3GS to your iPhone 4?

    If so or regardless, try deleting and recreating the account on your iPhone.
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.6.6),  iPod w/Video 30GB,  iPhone 4 32GB
  • whcchief Calculating status...
    Currently Being Moderated
    Feb 16, 2011 4:45 PM (in response to inte)
    I would also like to know how to get email sent from an IMAP email on the iPhone 4 is saved so that it appears on the iMac and server itself etc.

    At the moment, if I send an email from my phone, it is gone and no trace of it can be found.
    iMac 27"
  • HLT1 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Feb 16, 2011 4:47 PM (in response to Allan Sampson)
    Creating the account again does not work. The email is simply not there. This was a problem on the AT&T iPhone 4 ... and its still a problem on the Verizon one . ... and every time ive asked here, absolutely nobody has any idea what to say
  • Christopher Sims Level 2 Level 2 (270 points)
    Currently Being Moderated
    Feb 25, 2011 7:23 PM (in response to HLT1)
    anyone figure this out yet?
    8-Core 3.0 GHz Intel Xeon MacPro, Mac OS X (10.5.7)
  • HLT1 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Mar 1, 2011 10:28 AM (in response to Christopher Sims)
    Yes ...

    Sort of.

    If you choose "OTHER" and then "IMAP" you are given other options than you're given with "POP" ... so i set up my pop account inside IMAP ... then if you go through your settings you'll see in "ADVANCED" that there is a whole new set of options for your mailboxes (DRAFT, SENT, TRASH) and it enables you to select and checkbox each one. The default is "ON my iPhone" (which would make any reasonable human think you want the items to remain on your iphone, but its backwards day with the iPhone so uncheck that and check the other one for each)...

    This will mysteriously rearrange your boxes and you'll retain your sent items, and trash will go into the trash area

    Whoever designed this mail app was on serious drugs because it is so insanely confusing and not user friendly its ridiculous ...
  • muchorock Calculating status...
    Currently Being Moderated
    Mar 14, 2011 11:16 AM (in response to inte)
    I know with my exchange email I had to go in to settings, mail, the exchange account, mail folders to push, and then add sent to the items to push. After that all my sent emails started showing up in Outlook/Exchange, and my replies and forwards were properly tagged instead of not knowing from Outlook if I had responded from my iPhone. Hope that helps for imap/other Exchange users.
    iphone, iOS 4, iphone sent mail exchange
  • weaverdrew Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 30, 2011 1:02 PM (in response to inte)

    I think there is a bug in iOS 5 (and maybe 4) regarding this, because I've been messing with my settings and getting different results when I send test emails.


    Anyway, I fixed mine by doing this:


    - Open Mail app and back out to the top level

    - Force quit Mail app and Settings app

    - Open Settings

    - Go to Mail, Contacts, Calendar > [Choose the account] > Account > Advanced > Sent Mailbox


    then choose "Sent" under "On the Server"


    That's it. If it doesn't work, try toggling between the "on iPhone" and "on Server" settings a few times. It worked for me the third time...

  • RightAttitude Calculating status...
    Currently Being Moderated
    Mar 30, 2012 5:58 AM (in response to HLT1)



    This fixed my problem:


    Advanced in outgoing mail settings

    Checked Sent folder OnServer instead On my iPhone


    Go figure...

  • dsarma Calculating status...
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    May 3, 2012 10:58 AM (in response to HLT1)

    You're awesome. This totally fixed the problem. Thanks for the tip.

  • Lawals Level 1 Level 1 (0 points)
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    Aug 7, 2012 6:41 AM (in response to weaverdrew)

    This did solved the problem and this is a long shot but I guess thereis no way to recover previous sent mail from iPhone that didn't save?


  • arshawsky Calculating status...
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    Nov 8, 2012 4:25 PM (in response to weaverdrew)

    Worked for me!  Thank you very much!!  I was at my wits end.

  • hplimaye Calculating status...
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    Feb 7, 2013 6:50 AM (in response to inte)

    Thanks to Weaverdrew. I could fix the problem with the guidelines provided by Weaversrew.


    The iPhone 4 & iPhone 5 users may adopt the following line of action :


    It's simple but really confusing, surprising, insensible & ridiculous. This may be the flaw or mistake in iOS 4 & 5.


    Go to the advance settings of your email settings & choose the option - "on the server" instead of "on my iPhone" for all your junk, trash & sent folders individually & your iPhone gets synchronised with the server & thereafter your deleted mails get moved to the trash folder of your server & also the mails sent are shown in your sent folder.


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